Blair (at the Kingsgate location) was very warm and personable, and helped me feel at ease for what…read morewas a new and honestly intimidating prospect. She was patient and helpful to look at many suits, materials, patterns, etc. and always let me look around and try on at my own pace. I never felt pressured and encouraged. I appreciate her help and experience! This store was a pleasant find in Lubbock, highly recommend!

My family and I went to h.g. thrash in Kingsgate, looking for a tux or suit for prom. We were…read moregreeted with a monotone "Hello." by the older white gentleman who was balding with a beard. We asked what tux's or suits they had he showed us two options and quickly walked away to another gentleman leaving us with questions unanswered and feeling like a waste of time. We will not be returning for any of our needs.

I writing to let you know what outstanding customer service your store provided to my daughter,…read moreLauren during her first couple of weeks in Lubbock. Lauren is a Freshman and needed a pair of sandals for sorority rush. We walked into Malouf's and Lauren found a pair of Tory Burch sandals. She was overjoyed with the choice. During the first day of rush, she noticed that the center part of the sandal ripped. She was extremely disappointed. She went back to Malouf's on August 26, 2021 to ask if anything could be done. Much to her surprise, the salesclerk told her no problem. We will be glad to replace the Sandals. As an owner of a company, I can attest that we always strive to provide the best customer service. It is refreshing to see that this trait is alive and well with Malouf's. Sincerely, Guy

The clothing quality and style decline so quickly in this location which is sad. Also the customer…read moreservice is awful, will never coming back again at this trash place, the owner needs be aware what kind of people working there, not only for the wage, but have the passion to serving customers. The selling girl from I walking in place a sad face till I am leaving, it seems all staff in here just chatting each other, did not care any about customers and business.

Best shoe selection in Lubbock. Heck who am I kidding....it's the best ladies shoe selection in…read morethe HUB city. They carry a fantastic selection of higher-end shoes like Antonio Melani. This location always has plenty of staff, inventory & like a good Dillards....amazing clearance sales.

Alexis in men's apparel needs a raise. She just started working here. She helped me with picking…read moreout a shirt. I was asking her all kinds of questions and she handled them like she'd been there for years. Super friendly and outgoing thank you Alexis!

This is a review I've been meaning to do for a while but I just want to say the manager/ owner of…read morethe store was so nice and helpful. My boyfriend had been doing work during the summertime out in Sweetwater and decided to go to the store and get me a dress for my birthday. Unfortunately, it was too big so he had to go back and exchange it, but they did not have my size in stock so he went to the front desk and the ladies took his name address and the size that was needed and said they would ship it to the house. Well, two months later, there was no sign of any dress so I had reached out to the store to figure out what went wrong and if I was going to ever receive my dress. The owner of the store talk to me and told me that they don't do orders specifically for the brand of dress that I had so I wanted to know why they took his information down, knowing that they couldn't order the dress. The owner was really nice to me. He even offered me a refund without a receipt or anything due to the fact that I live all the way in Dallas and I couldn't drive four hours back just to get the situation taken care of. He refunded me the full amount which was very thoughtful and he took care of me throughout the whole process. I'm giving this place five stars just because of what the owner did, but the staff on the other hand was where the problem started and I don't know if it's because they were too busy talking to each other rather than actually helping people. I had been in that store twice just from when I had gone out and visited my boyfriend and both times when I was in the store, I felt like I was being judged and every time I looked over the associates were too busy chitchatting rather than helping people. Again, the owner of the store was very nice and very respectful and took care of me but for the staff, I'm not too pleased with their service of the other workers due to the fact that we had ordered a dress since they didn't have my size and turns out they never placed an order and for two months I waited and nothing happened until I reached back out.

Very Friendly Staff & Good Pricing. I have been shopping here for years and will continue to.read more

I am super impressed with this Tailor! She literally took care of me in three hours I am impressed…read morewith her work. Great costumer service and super professional. She took the time to discuss options with me she was ready to help in anyway possible. The price was reasonable, cheaper than what I was quoted for an expedited service at two other local places Thank you Dolce Vita in Odessa Tx

My experience I went in for some casual shopping and came out with an awesome vest an Chino setup!…read moreFelt well taken care of I will return thank you.

Store had a great selection of a variety of things. Customer service was top notch and beyond…read morehelpful. Great hospitality and selection

Outstanding staff! Two girls working inside were so helpful, upfront, kind, authentic, not pushy,…read morebut ready to accommodate! True customer services!!!Dont know either girl or anyone associated with this store-but got to give credit where credit is due! Great selection of true western wear! Be back soon!

absolutely love this place very helpful and knowledgeable on how to wear and how it is supposed to…read morefit correctly so if it's your first time wearing a suit no need to fear signature stag is here! I can promise when you leave there you will be ready to dress to impress

Outrageous prices for an extremely mediocre rental suite. Way better off going to men's wear house.read more

Flatland has an excellent selection of gifts and more. Their online ordering is top notch- FRIENDLY…read moreservice, and extra FAST delivery. You cannot go wrong shopping at Flatland.

What a amazing small store The Cottage is. It's a boutique where you are greeted by a staff member…read morewho greets you immediately as if they've known you forever, you can shop without ever being pressured yet the staff is right there to answer any questions, to getting a makeover with amazing Merle Norman makeup products and the prices are affordable for everyone. The Cottage Boutique is a must to go shop when shopping in Plainview!!

Excellent customer service and offered great suggestions. Was able to find all the items I was…read morelooking for. Will be coming back!!!

Awesome store. I was here 3 times during my week-long visit to LBK. Staff was super helpful and…read morevery accommodating. Got my Tech gear to represent in Houston!!

This is the best Goodwill in the Lubbock area. The locations in town are always way too busy. This…read morelocation is always comparably low-key and I never feel like it's a competition with other shoppers to beat them to the best deal. About half of the store is clothing and the rest is home goods, books, toys, decorations, furniture, and such. I usually drop my donations off around back then pop into the store to look around. I rarely leave without something. My biggest gripe now for all such second-hand and thrift stores is that the prices have become somewhat outrageous. I should be paying much less for used clothing than I do for new. That gap has closed enough to make me think a little harder before buying things here.

From the owner: Goodwill: Creating job opportunities for people with barriers to employment.read more