The customer service from the two employees was absolutely terrible. I don't think I've ever been…read moretreated so poorly in any store. I walked in ready to buy several items, but the way I was treated made me walk right out without spending a single cent. On top of that, everything is cheaper online--and you get better treatment too. Easily one of the worst experiences I've had in Lubbock.

This is one of two stores in Lubbock where I am guaranteed to find something I like, that fits…read morewell, and is reasonably priced every time I go. It's great but also gets me in trouble that this location is close to me and to J Roberts (so I usually go to both if I go to one). Francesca's has been the source of probably 60%+ of my jewelry purchases. They offer both trendy and timeless pieces with earrings ranging from $5-$12 and necklaces usually in the $20-$30 range. Definitely not bad. I get lots of tops and dresses here. Scarves are another top seller in my book and I have one small clutch from here. I could spend hours just looking over the tables of knick knacks. The only drawbacks to this location are that it is very small. My husband normally will go anywhere shopping with me because he is a saint. However, he draws the line here because its so small and crowded that he feels awkward waiting around for me while I prance back and forth all over the store. And lastly, the sales staff is so hit to miss. Sometimes they are welcoming, accommodating, and friendly. Other times they seem to judge you if you're not looking your best and assume you aren't worth their time. In this case they continue chatting amongst themselves and completely ignore your presence in the store. Which can be really awkward when there's 4 of them and you're the only customer in the tiny space.

I hope this isn't the only Marshalls Home Goods that Lubbock has…read more I've visited this store twice and it always fails me. The home decor is mediocre and doesn't wow me. They sell fake gemstones and minerals that are priced ridiculously high for no reason. Dyed agate bookends that read, $75 for what it being dyed or it being "crazy laced"? Either way, dyed agate isn't worth a penny in the geology world. I've also seen geodes priced at $200 for a small quartz and calcite filled again both specimens aren't worth anything really. However, that's Marshalls ripping off naive people again. Another thing is the fact that there's either glass, fake plants, or lamps as decor is a joke. The lamp are ehh and cost way too much. The glass again is uhhh ok looking and the fake plants are ugh why would I spend this much for plants that don't give off anything for this price might as well go to the Dollar Tree or Home Depot. I feel as if this Marshalls caters to a specific crowd of people. Moreover, I don't like the fact that the customers don't know how to be respectful to others by saying, "excuse me". It baffles me that the aisles are already tiny and that someone rudely walks in front of you or into your personal space without using their proper manners. Additionally, the employees are fairly nice, but customer service is always inconsistent. First time, I shopped here I got a cashier that didn't greet me. Second time, I got a cashier that was bubbly. Actually the only good that Home Goods has is that you can get some good quality items on the clearance section. I found a fruit basket, silverware place set (that broke after two days of using) and my sister got a nice faux fur rug.

Fun store to look through for stuff around your home. The stuff is always changing, so if you see…read moresomething you're deciding about getting, just get it because it may not be there next time. They even have stuff for pets!

This Lubbock, Texas TJ Maxx was depleted all the good finds that are usually on sale at the…read morenationwide chain. Neither I nor my daughters found any pieces that were worth trying on. Many clothes I browsed were thrown on any old hanger, so I encourage you to look at the tags on the garments instead of just the hangers. Maybe because it was Saturday, April 12, 2025 close to the noon hour the store was overall being quite messy and unkempt. I found other great items, though: + good eye makeup brushes ($9.99) + summer socks for my hiking boots ($7.99) Service was friendly and fast at checkout.

Was in the area for the day and swung by to check it out. Location was good and easy to get to…read more Staff members were chatting amongst themselves kind of loudly while shoppers were milling about. Selection was mostly good but the place was a bit of a mess. Usually TJ Maxx is pretty good about organization and displays. This place not so much. It was a random Thursday as well so it's not like it was a crazy shopping day.

I have shopped here for awhile but the last couple of times I have gone in I have had mediocre…read morecustomer service. I am not even acknowledged and the staff can be rude. They do not check on you in the fitting room even if there are few other customers in the store. As for the cleanliness of the store there is always a ton of dust bunnies and the clothes are always messy. Working in retail I expect better service from such a high end store.

Good store. Good location. Good sales. Everyone who works here is always very pleasant and ready to…read morelend a helping hand or start me a dressing room. I have also had a lot of ease ordering products in the store from online for free that go straight to my house! This is also in a really lovely part of Lubbock, right next to a starbucks and so many eateries.

Oh Marshall's how I miss you during this quarantine time. I can't wait until you open your doors…read moreto my second home. If I New this was going to happen, I would have shopped harder the last time I was there. Till next time.

I found 3 Squishmallows I have been searching for here so for that reason alone... this place gets…read more5 stars from me!!!

This store is a must see! I loved all the styles, accessories, upcoming fashions and even the…read moreupscale Tech apparel and few sorority items. The ladies made you feel welcome and very helpful. Definitely will be back!

Top notch and the sweetest customer service. I love this…read moreplace. Provide a range of affordable to luxury items. It's nice to have this store as an option considering how limited Lubbock is (no Nordstrom or Neimans etc)

Honestly I drive 2 plus hours from Abilene just to come here. I wanted to buy some pants but I…read moredidn't know how they would fit. So I gambled and drove up. Not only did I find what I needed ( those pants fit!) I found a few other items I didn't need but wanted and everyone where was so nice. In addition to that, they are dog friendly so my dog came with me. Everyone was courteous and was so friendly to my dog. Even offered her some scratches. I will definitely return with my dog.

I have found my new favorite clothing line. Their No - Yank t's and tanks are really nice. Fit…read morewell, comfortable, hugging but not skin tight. Their dry on the fly pants are another great one - fit without being ridiculously tight or uncomfortable. My only drop in stars is because of the cost. They have frequent sales/clearance - which is great but prices are pretty high overall. The staff is friendly, knowledgeable, and just really good people. The location is close to me and the store always looks extremely well maintained/cleaned/orderly.

The pricing and product is fine, but upon purchasing a couch and dining table from Big Lots, I…read morenoticed there was a stain, a hole, and a crooked leg on my couch. I called Big Lots to determine if they would replace my couch for a proper one. They were unable to due to no other couches available. So then I called the manufacturing company and I went on a wild goose chase for customer service and never heard from them. Needless to say, I'm not saying Big Lots is terrible, but I would've appreciated more effort to afford me the new couch I paid $600 dollars for, instead of sub par quality. TL;DR I paid $600 for a brand new couch and I received a damaged couch instead and was unable to get a replacement.

Good Big Lots, the staff is always consistently nice…read more A 24 pack of water bottles are cheaper than what the .99 cent store has, instead of it being $7.99, its only $2. This place has everything you need with reasonable pricing, except for a produce section. I got a full bedding set for only $49 and T-fal pots and pans for less than $50. Also, the international food section is always winning. I have found German sauerkraut imported from Germany not Georgia for $3 for a giant jar. Paper towel, toilet tissue, plastic and paper cups all a lot cheaper than you'll get at Walmart, United, and Lowes. Dry foods from American to Indian to Asian, they have it. Bob's Mill oatmeal and other meals for baking they have it. Furniture in the back of the store and even a great pet section. Cleaning supplies and also a big pack of printing paper for only $3. Great store.