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    Brick House Pizza

    3.0 (2 reviews)
    Open 2:00 pm - 8:00 PM
    Updated 1 month ago

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    5 months ago

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    4 months ago

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    Pizza Bella

    Pizza Bella

    2.6(35 reviews)
    0.2 mi
    $$

    We generally ordered Stromboli from this restaurant, but decided to try dinner. We ordered 2…read morelasagna dinners and an antipasto (total cost was $42.82, though we did have a $30 purchased coupon to redeem.) The lasagna portions were pretty small, weighing overall about 11 oz, which included the metal tray and sauce. The salad had lots of unappetizing brown lettuce, and one half of a thin slice of tomato. When we arrived home and looked at the food, we packed it up and returned to the restaurant. The counter person indicated that all the portions were like that, and remaking the food would result in duplicating what we already had. We said no, thanks, and asked to switch to something else - we were told it has to be the same thing ordered (they have a blurb in the restaurant, which says if you are not happy with your meal, bring back at least X% and get a redo), but apparently it has to be the same food. If you are going to give me exactly the same thing I was unhappy with, what sense does that make? The antipasto, which was $12.50 had brown lettuce on top/bottom, and had what amounts to maybe 1 slice of tomato. The only part of this salad that was correct was the "Anti". Customer service was interesting, too. The counter person, who was obviously not the one in charge, had to go speak to the 'manager' in back, at least a couple times. That person (not sure who it was) did not come out to speak to me. As a manager, you would expect the manager to address you directly. A refund was also not possible because the coupon itself could not be refunded, so our only option was the take the food. I asked for the owners' name, and was told they did not know who the owner was, but was given the Office # 570-970-0000. I called the next day and had to leave a message, gently explaining that I would like a call back to discuss a situation I experienced at the location I visited. I never received a call back. Had a received a call back and a resolution, perhaps this review would not have been necessary.

    Food was very good and delivered on time. It was hot and the delivery person was friendly and very…read morenice.

    Photos
    Pizza Bella - Side salad, brown lettuce, half-slice tomato

    Side salad, brown lettuce, half-slice tomato

    Pizza Bella - Lasagna

    Lasagna

    Pizza Bella

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    Brick House Pizza - pizza - Updated May 2026

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