The whole team at Black Magic were great partners as we renovated our fireplace and chimney -…read moreespecially Corey and Chris. They were knowledgeable, gave us a range of options, explained everything clearly, and were conscious of our budget. They also were great at following through to ensure everything was working right and that we had peace of mind. We very much recommend calling them if you're having fireplace or chimney issues.

Black Magic rebuilt my chimney in 2021 - the cost was $8000.00. In early 2023, I had a fire in the…read morestove pipe between the wood stove and the wall. The fire department cracked the mortar. I called the company to do the repair- the quote was nearly $16,000. Because of the quote I submitted a claim to my homeowners insurance. As result of the claim, my homeowners insurance company dropped me. I found an alternative company to do the repairs- their cost was $2300.

Our house is a bit off the beaten path, but Champs was able to come and clean and check our…read morechimney! Chris was very prompt - right on the appointment time! He was very pleasant and personable, and his expertise was obvious. We're resting easier knowing Champs was here to check everything!

Nicest people! Very trustworthy and feel safe starting a fire in my wood burning stove after just…read moremoving to the area . Prices are fair as well

I was scammed. Most importantly, he told me there was an 8…read morefoot crack in my chimney liner making my chimney unusable and referred me to a company in Manchester for that repair. I got a second inspection and was told there was no crack at all, that the chimney was uncleaned, and that the state of the 'thimble' was clogged and potentially very dangerous. A thimble left this way can cause an entire house interior to be coated in soot that costs many thousands to clean, and, if I had a furnace, would have possibly caused a good amount of carbon monoxide to enter the house while a family was sleeping. Also, he charged me $289 after telling me it would cost $249. When I told him about the second inspection, he told me it was 'bullshit', but then apologized. At first, he promised me photos of the damage, then said his camera was broken, then said he figured out how to get the pictures to me, then sent me a photo of a cracked chimney lining, which is not my chimney lining. When I asked for his proof of insurance, he did not respond. I now know to look for certification when hiring a chimney sweep; please you do that as well!

Scott was extremely easy to work with and very good at what he does. He efficiently did a thorough…read moreinspection and process that was far more detailed and involved than I had anticipated. He notified me about everything he found that was not quite as it should be so there were no surprises. I am confident that my pellet stove is now working at peak performance and will continue to do so going forward. I am very glad that I did not go with a cheaper alternative that research suggested came with short cuts or try to do the work myself. While the cost came in slightly higher than promotional pricing found on the internet for the initial service, I feel confident knowing the job was done right the first time and, that ongoing annual service will be reasonably priced.

Quality work, pleasure to work with. Best guys around. Highly recommend anyone to use them for…read moremasonry work.

From the owner: We are a full service and insured masonry contractor. read more

Nice place, got my wood burning stove here. Staff was very helpful helping me load it on to my van…read more It was on close out, so price was excellent. They seemed to have a good selection of pool related equipment and nice assortment of fire place /heating stoves. I don't live in the area but would definitely by from them again.

There are 2 options when buying pool chems. Buying stuff from big box stores usually with no…read moreexpertise and then this place that really knows their pool chemistry. I think you might pay a tiny amount more for chemicals here compared to box stores but I think they carry better quality (less junk filler) and you are getting their expertise. If you have no clue what you're doing with pool chemistry/general pool stuff, it is SO easy to waste money by adding incorrect chemicals.

We found our approach to the store most positively handled, despite not actually buying a wood…read morestove from them. We had contacted them about a floor model and Bob the owner took time to chat with us and explain many things about wood stoves and way they are sold in the US. Coming originally from the UK, we found the US approach to marketing and pricing very different. We eventually decided the stove we were looking at was not the one for us, and also it made sense to contact a dealer nearer to our home in Woodstock. Bob never gave us the impression of feeling that we were wasting his time and is to be commended on his personal approach and also speedy e-mail correspondence. We highly recommend this store.

Have helped us out when others couldn't due to timing or abilty to get parts Nate has been great!read more

Had a small job fixing entry steps of my home. He was one of the very few masons that came by to…read moreactually to evaluate the problem. Gave me a very straight forward price and was able to start work one week after. Very friendly and reasonably priced service. The owner went above and beyond in their service. I would recommend them to anyone.

From the owner: 5th generation mason specializing in residential ,commercial and historical restoration.We do all…read moretypes of masonry brick ,block ,stone ,stone foundation repair,pavers,stucco ,concrete ,chimney repairs and much more call 413217-6917 for free estimate fully insured

I'm so impressed with the customer service I received from this business. From making the…read moreappointment to signing my receipt everything went great! The technician was professional and prompt and knowledgeable. He serviced my 30 year-old gas fireplace despite my two cats climbing all over him. He explained everything and was super patient. My fireplace is working great and I would recommend this business in a heartbeat.

We purchased a beautiful gas fireplace and love it. We found Wanda to be very helpful and patient,…read moreshe spent much time explaining our options to us. The installation was handled in a timely and professional manner.We would definitely do business with them again. Nancy Meager (and Jon)

I was very pleased with every interaction I had with employees of On Duty. From Grace, who answered…read moremy call and set proper expectations to Spencer and Ben, who were both on time, pleasant, professional, and expedient. Instead of being charged for cleaning of multiple flues, Spencer took the opportunity to inspect each one so we could make a decision on how to proceed forward.I was very happy with the experience and look forward to any future projects.

I had the privilege of working with Christian and Paul with On Duty Chimney. They were fantastic…read more They were very thorough. They were patient and extremely knowledgeable of their craft, and specifically assisted me with a first time homeowners set up, of my insert pellet stove. And did an amazing job cleaning and getting very detailed work finished. I look forward to working with them and On Duty in the future.

Gary the owner of this business knows his business. He was able to identify the issues, report them…read moreto me and fix the issues. Highly recommend him. I also would not count on a company that you have a contract with to really do due diligence, even though they are being paid to do so. Gary found too many dangerous issues not identified by a locate well known company, though that is their job and what they were being paid for. You can trust him to tell it like it is and do the right thing.

From the owner: Woodchuck Chimney Service would like to show you how we surpass other companies. We specialize in…read moreChimney Diagnostics, Repair, and Service. Our expertise, and technical prowess help us to stand out in a nationwide market. Everyone knows when you hire a professional chimney sweep, they will have the proper tools and equipment to service your chimney quickly and efficiently. Most chimney technicians have certifications from CSIA. So, what is the difference? It is how we treat the client, being friendly and courteous. It is our commitment to excellence and quality. Finally, our honesty and ability to listen to the client. Finding out what they want is the most important aspect.