Okay. I have to be fair and acknowledge that customer service and responsiveness are not a hallmark…read moreof Southern Vermont culture. So, I can't be too mad about getting ignored because you really can't get ghosted by someone that you never actually met. And here we are. We've called and left messages three times, stopped by, and messaged them on Yelp throughout the last three months. Nothing. I'm starting to wonder if anyone actually works here or if it's a front for the Western Mass Mafia. I generally don't review places that I haven't experienced, but it's hard to have an experience when they won't even return a phone call. I'm giving them two stars instead of one because maybe there's something going on that I don't know about (illness, financial hardship, being overwhelmed, mafia stuff, etc). In the meantime, we'll try one of the other places in the region.

I had them install a new carpet and wood looselay flooring. Product is very good and price is fine…read morebut, installation...don't hold your breath. I had to do the finish work by re-installing the baseboards that he removed. Then after a year, give or take, I had a roll in the carpet, so I called and spoke with them about fixing-never came. Since then I have called and left a message 2 or 3 times, no return call. Finally, a few months ago I caught up to him in person at his shop, gave him all the info and still nothing. I know it's not easy in southern VT, but do yourself a favor, find someone else.

A NO SHOW! I called…read moreHansen and spoke with Mike and made an appointment for him to measure some floors, so he could give me an estimate. B day before the appointment I texted him to ask if a specific oak wood floor from Mullican was available. I never got a reply back. It's almost an hour since Mike was supposed to be here. I left him a VM to ask him to let me know if he's still coming. He did not reply. I then texted him to say that I'm going to give a one-star review given Hansen's lack of any response of any kind. It's too bad because I VERY LIKELY would have had them do the work. I'd give them zero stars to reflect zero service if I could.

Called several companies in the area for a job I was looking to have completed within two weeks and…read morethis is the only company that was able to do the work. Completed the whole second floor of the house within a week, owner very nice, Satisfied with the work and service.

I have found both owners of this company to be highly unethical. They took $1,600 in a deposit from…read moreme and agreed to start a job at my home on a Monday. I called them that prior Friday and they had forgotten about my job altogether, and bumped me out 2 months. They would not make any attempt to get my job done in the initial agreed upon timeframe, and they would not give me any of my deposit back. They are now holding my deposit and attempting to keep all of it under their nonrefundable contract clause, saying that I did not have a right to be upset and that there is a hostile work environment. The truth is I've tried repeatedly to resolve this amicably with them and was even expecting them to do the work at the later date. I believe that they've spent my deposit and don't have the decency to refund my deposit so that we can just part ways. This is wrong. They are in breach of the contract, and they have done nothing but jerk me around. Do not trust these people. I will be filing a claim against them in small claims court and advise everyone who reads this to not sign their contract with 50% down.

BUYER BEWARE!!!! I hade a horrible experience with them. I feel violated and taken advantage of…read morefinancially. I am currently paying to fix all the things he wouldn't and finish all the things he didn't even though I already paid him. I am also aware that I am not the only one with these very similar experiences. Suspiciously they changed their business name previously known as XPRO Remodeling now known as American Made Builders. I can only post a few pictures but there are so many more. Feel free to contact me before signing anything.

Dave is a nice man and seemed knowledgeable and confident…read more Unfortunately, he is not licensed in Massachusetts. I paid him over $2,000 as a down payment to even out a bedroom floor in my older home. He started a job at my home and had to stop work when my town's building inspector said it did not meet code or even standard practice. As a result, I am left with $10,000 or more of damage to be repaired. It would have been honorable for him to work the remaining hours for which I paid him but he did not. For example, there was interior carpentry work and painting and I invited him to stay on but never saw or heard from him again.

I had David come out to my property to look at giving me a quote for some deck work as well as…read morethoughts and possible quotes for the inside where I need a complete remodel. He took a look around with me and promised me a couple of quotes in the coming days. He asked that I send my full contact info so that he could email me when he had the quote. I sent him my full name, email and a photo of the design my deck was based off of for reference. He did not respond to that message to which I thought nothing of it since it really didn't need a response. I messaged him a few days later which would have been almost a week since he was at the property and a few days past when he said the quotes would be ready. He again did not answer. I guess he didn't want the work or he didn't think it was something he could do. Not sure why he couldn't have just sent me a note back saying he would be unable to quote the job instead he chose to ignore me. He is active in the local Facebook groups soliciting for customers so I can't seem to understand why he would not answer or quote me.