My name is David Smith. The last 6-8 mos hasn't been all them at great for me. Sickness, depression home repairs and stress. Not a good quad. Lol. Anyhow, I started having issues w/my roof back in December. My bro got a reference from a friend n called me with the name. I didn't call right away, but eventually did. My contact person ended up being Brent Rainer. From day one of my meet all my worries n concerns got answered as much as possible at that point. Stress relief 1. Now we had to deal w/ Insurance co. ‍. What started as a roof repair by initial review ended up being in the end a total roof replacement. If it had not been for Brent's continued perseverance and keeping me abreast I might've just gave up. Finally after a second review it got approved. Idk bout anyone else or the biz for that matter, I will say however if you need roofing call them. Ask for Brent. He makes the entire process easier n the "roof jargon" between him n insurance co. was classic. . If he doesn't call almost the time he will text. read more

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My roof was built by Brian Elder roofing 2 years ago and still to this day, they continue to service our needs. We didn't realize they actually provide much more services than just roofing until a friend told us. We appreciate the fact that they give back to our local community schools and support our law enforcement and first responders. Thank you Brian Elder roofing! read more

they helped us through the whole process. our rep was Nathan Dumser and he was very helpful from the inspection to the finished roof. they helped with sub contractors to fix our chimney and redo the interior as we had a 2 big leaks that damaged the ceiling and drywall. from the girls in the office, the crew that did the roof, the subs that did the chimney and the painters that did the interior the whole experience was amazing. i cant recommend them enough... thanks Bill Swanger read more

This company is the best in west Tennessee. Will work with your insurance company. More than fair and honest. The guys did the roof in one day and cleaned the mess. You would had never known they put on a new roof. Thanks Chris Price & Brian Elder roofing! The Cartwright's!! read more

This is an update to my earlier review. I got a call from Brian Elder the next day. After playing phone tag we got to talk. He acknowledged he did a bad job and offered to replace he full roof and fix the damage caused at no charge. They came out, John was very professional and helped pick out a 25 year warranty roof. They did a good job from what I could tell. They have paid to have the outside damage repaired. I have found a few roofing nail but nothing like the first time. Waiting to hear about when they will fix the inside drywall damage. But, all in all, it looks much better and I feel it was done correct. We will see when the next two or 3 day heavy rain comes but, I think it is done correctly this time. read more

We had storm damage from last year that we had previously tried having repaired by other roofing companies, but the leaks kept coming back. We decided to replace the entire roof and called Brian Elder Roofing. From the initial call to the in-house consultation, to the work itself, through to following up, we had a great experience with them. The work looks great and haven't had any issues since. I would definitely recommend them. read more

This place seemed nice up until they got their initial payment from me. Poor communication, sloppy and they don't stand by their work. They left our place with smashed landscaping, roofing nails all over yard and driveway, smashed siding on house, and overall the work doesn't look nearly as good as any others in the neighborhood with uneven shingle placement etc. When trying to work with them to get it fixed, they just delayed and eventually we moved out of house without them even attempting to make it right. They will make sure they harass and threaten to send you to collections over any balance still owed, even though they completely brushed off the issues that needed to be addressed. Maybe try having someone in charge there follow up with customers, instead of asking the workers that did it to give you the updates.. little conflict of interest there I'd say. I'd warn anyone to stay away from these guys, unfortunately I didn't hear about their bad reputation until after we signed contract. read more

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Just another half assed contractor that wants to get their money and do a poor job followed by horrible customer service

Will never again use this company. Brian has terrible customer service. Paul came out and did some repairs for us a while back, all but one of the leaks we repaired. 2-3 weeks ago I called Brian back to see when they would be back out to fix the one spot that is still leaking. He wanted to send out his insurance adjuster out to see if it was something we could claim (whole new roof) or if was just repair work. He deemed that it would simply be a few repairs and that he would schedule out Paul to come back out. 2 weeks no one showed. Called back and left a message for Brian, 5 days with no return phone call. So I called him back today.... Brian - "Im sorry, I never got back with you Mr. Gordin, however I don't think there is much more we can do for your business." ME - Im sorry can you please explain that, it is just a leak (which I have already paid you for) and some shingle repairs. Brian - "It is just a little to far for my guys to get out to you in Southaven" ME - Are you kidding me? They have already been out here twice, and for that matter we are 10 minutes from the Memphis City Limit. WILL NOT EVER RECOMMEND/USE THIS COMPANY AGAIN read more

This company came out and charged me to "fix" a leak in my roof. That was almost a year ago. Since then I have called them repeatedly in an attempt to get them to return. If you actually get someone to answer the phone they will say they are coming out on Tuesday, etc. But never do. Eventually I gave up and called someone else. Avoid at all cost. read more

BEWARE! I would think twice before using this company. If you do not want LEAKS, do not use Brian Elders roofing. I had a new roof put on Dec 17 , 2020 by Brian Elders crew. I came home Christmas morning to a ruined dining room ceiling as well as a leak in my upstairs bathroom Due to the error of his staff. It was almost 2 months before they came out to fix this issue. I had another leak in the upstairs bathroom again same area as before Which I pray has been fixed correctly this time. Now Mr Elder is billing me for materials that his sales person assured me would be covered by my insurance company and my insurance is not paying for a portion of the work because they have not received the proper paperwork from Elders company. The stress that this company has caused me is horrible. I will now have to be hiring an attorney to fight Mr Elders for billing me for something I do not feel that I owe. I have given them every dime that my insurance company has sent to me. My insurance company is willing to pay for the remainder of what Brian Elder Roofing feels they are owed if they will just give the insurance company the documents that they need. They, Brian Elder/Brent the sales person have pressured me, trying to have me make calls for them to my insurance company which I feel a customer should not have to do. read more

Checked Home Advisor for roofing estimates. This company quickly got in touch, set up an appointment for 9a Monday, and arrived EXACTLY at 9a. Mr. W. Terry was our specialist. He wore a mask, was very courteous, and explained everything clearly. Within minutes after he left, a follow-up communication call was transacted and another person came to mark the roof. Although the job has yet to be engaged, I am really appreciating the way Brian Elder Roofing conducts business. read more

I chose Brian Elder Roofing for an estimate, and they not only gave me an excellent price, they ensured that I got a full replacement roof allowed by my insurance company. The new roof is beautiful, and it is, essentially, guaranteed for the rest of our lives. Service, product, and attentiveness to detail was EXCELLENT! Thank you Brian Elder. read more

My insurance company sent our first check made out to my mortgage company, to me and to Brian Elder. I sent the check to my mortgage company and they endorsed it and returned it to me. I then sent it to Brian Elder to sign and return. Instead he took the check that I never endorsed and deposited it at his bank (Bancorp South). He told me it was a mistake by his office and how it made it through the bank was a mystery. He completed the work on my rental property in Lakeland and left nails, debris and blue tarps for days. In fact my tenants had to pick the debris and nails up to get their cars into the garage (they were really upset). Fast forward a few weeks and the balance of the replacement cost was mailed to me by my insurance company. Just like the first check I sent it to Brian Elder to endorse and return to me. He asked me to endorse it first and I said no I already sent overnight via fedex. He acknowledged that it was going to take longer since he had to sign and return to me. He then again took the check to Bancorp South and deposited into his account. Keeping mind both checks had my name on them and I never endorsed either. There are too many other good companies to work with and after the fact many realtors and insurance companies to told me I should have never selected him or his company. read more

We have several leaks in our sunroom. They came out and gave us an estimate that was lower than other estimates. Within a week or two, Rocky came out and did the work for $500. Within a very short time, we had rain and water was still leaking. We contacted Rocky and he came out and ran a hose on the part of the roof that he had worked on and said the portion of the sunroom roof he worked on was fixed. No water leaked at the time, so he said he fixed them. He then offered to fix the rest of the roof for considerable more money. He was scheduled to come out two other times and he didn't show. I called Brian Elder and he apologized and said he would make sure we would be taken car of. Have not seen anyone since. All of the original leaks are still leaking, which means to me Rocky did not go up high enough on the roof to actually cover where the water is coming from. If you have roof work done and it comes with a guarantee, you should not have to pay any more money if it is still leaking in the same spots. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Good job with the roofing and interior repair. Pleased with the work. Only in issues I had were that I was told they would pay me a referral fee if I referred others to them. I did and they installed a roof, but I never got the referral. read more

They did a great job. Quick, on time, on budget. Did a nice job cleaning up. I would use them again.

I contacted Brian Elder Roofing to report water coming in through the roof around the chimney. His office sent a sub-contractor out to perform the repairs. After two unsuccessful attempts to correct the problem the guy pulled a no-show on me and stopped returning my calls. I've since contacted another company. Nothing like paying twice to solve one problem. When it comes time to replace my roof this outfit will not be one of the bidders. read more

Two thumbs up for this company! Do not hesitate to call them for any job, no matter how small. I needed a couple of shingles replaced on my roof. Other companies don't want to bother with small jobs like mine or they will charge unreasonable rates just for an estimate... My appointment was scheduled between 3-5pm. If you have dealt with contractors before, you know this means they will show up at 5pm or later. Kudos to Rockie, he showed up at 3pm on the nose! He looked at the job and gave me an estimate on the spot. He went on the roof to get a piece of the old shingle so he could match the colors and went off to pick up the new shingles right then and there. He installed the new shingles and you can't even tell where the old ones start and the new ones begin. A job well done, thanks Rockie! read more

Update: It has been over two years now and the roof repairs that looked like OMG, they have aged enough to have blended with the roof lines. It has aged well and very impressive! One looking at the roof line this day, could not even notice the repairs. It takes time and nature for what I have learned, even with me. GREAT JOB! read more

We initially called them to get an estimate. Upon further inspection they discovered that my roof was damaged enough to be covered by State Farm Insurance. They handled the entire claims process from the beginning to the end. They even upgraded me to the more modern shingles and didn't even charge me my deductible. I was particularly impressed with the cleanup. I would definitely recommend them. read more

We had a great experience with Brian Elder's Roofing! We got a completely new roof with upgraded shingles and a venting system for less than $400 out of our pocket. That included fixing significant water damage inside too. They took care of everything. The sales people went above and beyond and moved furniture out of our entryway where we had significant water leak damage so that no more damage would be done if any more leaking occurred prior to the roof being replaced. By the way that was AFTER we had signed the contract. Thanks for the great work! We would HIGHLY recommend Brian Elder's Roofing, without hesitation, for anyone that needs work done on their roof or needs a new one altogether like we did. read more

A contract was written for a whole roof replacement. The day of the roof installation, they only tore off half of my roof and was only going to replace half of the roof. When questioned, their employee said he had made a mistake and would need more money for a whole roof and they would not honor their contract. Called multiple times and spoke with their manager and Brian Elder and both would say they would call me back and never hear a word. Their customer service sucks, and they do not care about the customer, but only getting paid. The owner says he will not honor their contract even though they had already tore off half of the roof before mistake was discovered. Do not use unless you want to go through a hassle just to get your roof replaced. read more

I am extremely pleased with the work that was done. Both mine and my mom's roofs needed to be replaced. Chris W. handled the claims with State Farm from start to finish. We received excellent customer service from Chris and excellent work from both work crews. read more

We had a whole brand new roof put on our house about 2weeks,ago now.. they were done in a timely fashion and clean up looked great.. We did though how ever have a section of our roof that when my husband looked over it after work had not been repaired correctly.. We had some black marks down the side of our garage, and one of our patio poles had been moved in .. at first we were very upset.. but it was after hours .. so I sent a message on the brian elder Facebook page.. within 5 minutes I hot a return message and my husband's hot a call.. the very next morning our salesman Scott was at our house and taking pictures and setting it in motion to be fixed.. then another guy came out and 're checked the clean up and a few other things.. then Mr Robert and Mr Paul came (project manager) looked over everything.. And returned a day or so later and repaired everything we had reported and they were very nice.. kept my husband in the loop because he was very upset about the things done incorrectly.. even sending him pictures to ease my husband's mind that it was being taken care of not just patched... Robert was very polite when we had questions or concerns and he helped ease our mind on all.. They have amazing team members.. yes there were a few issues.. but I will tell you it was fixed very fast and efficient.. no hassle.. We told them problem they fixed it.. that simple.. and I think that speaks volumes for this company.. no one is perfect.. mistakes get made.. but how fast and easy it was going to be fixed was our concern. But that concern faded as,fast as it started with NO fight or fuss.. I was very surprised and pleased!! I will definitely use them in the future and reference them.. were so glad to see there are still honest people left.. you won't be sorry ,they do what they say and more.. read more

Not sure they follow ethical business practices. I feel like my roof was rushed. After completion I had several concerns about the job done, but I was told "its normal" and "its fine" one issue they did agree needed to be fixed, and that some one would be out soon. I was also told a "quality control' person would be out to make sure a good job was done and to leave warranty papers. A month passed and no one showed up. I called and they said it would be fixed the next day. Been several more weeks and I have heard nothing... no quality inpection, no warranty papers, and no fix to the problem we agreed was the problem. No messages answered. Its been almost 2 months. read more

This was a terrible experience. The company has no customer service skills. The Roofing Agreement was on April 29th and no called to say that the job had been postponed. I have taken off work. I have to call. The roofers showed up unannounced, I was late for work awaiting my father's arrival. Elder's inside crew used my ladders to do the inside work in the house. Over three week had passed, no one called to state that the roof had been inspected or inquired about the satisfaction of the work done on the inside. The first call that I get is for the out-of-pocket expense. I asked for a detail statement of what my insurance was charged. I received a letter from a lawyer putting a lien on my property and an blanket invoice (not itemize) for my insurance company. I was fore warren and did not listen. Do not become prey to Brian Elder Roofing residents of Arlington. Get several estimates and do your homework. I did not and my experience was terrible! read more

Poor cleanup job, customer service and late responses on every question you ask especially after they take your check. I would not recommend. Still have roof thrash after several weeks. read more

Nifty you listen to their Ad on the radio, Brian Elder talks about fixing a leaky roof but the funny thing is when you call the lady on the phone will take your info and tell you it may take a couple days for a call back from someone who will setup an appointment. So I guess a leaking roof is not a big deal ! Now a week has went by and still no call, I'm guessing they really only want to do a complete roof and no repairs. read more

I have contacted several roofing contractors to set my leaking roof. But failed to fix it. Then I approach Brian Elder Roofing and I should say the guys did an amazing job. With the single attempt they have rectified the roof. Splendid work. read more

When we bought this house we got roofing done by other company. But that was not proper. I gave Brian Elder roofing a call. So glad I did. They said it requires only maintenance and gave a quote. Great company. Honest, communicative and hard working. read more

It's been an year the roofing repair is done but still working awesome. They did a splendid job. They delivered more than we expected. Nicely done by Brian Elder Roofing read more

Within two months shingles started pulling up. Called to request this be addressed. Was told a call would go out to the contractor. A month went by. Nothing. Called back, and someone did come by. He repaired many spots though some he could not. He explained those areas may not have been smoothed as it appeared that something was under the new shingles. Two months passed and other areas had pulled up. Called, was told someone would call by the end of the day to schedule a time. No call, yet someone came by about two weeks later and repaired. He said the wind must have caused all of the issues. Bunk. Not one other hiuse had any problems including two with new roofs by other companies. This was a 20 year roof at 10k and all of this within a year. Would i recommend again? I attempted to a few weeks after installation. The friend called. Friend was told a sales agent would be calling. She did not hear back. So, no. It is unfortunate. read more