Booked an appt with Stella about our fireplace not igniting. The tech came in and professionally…read morerepaired the unit in a timely manner. Very nice dealing with these folks. Highly recommend. :) 5 STARS

I would leave 0 stars if possible. Stella's team drilled through the main plumbing stack of my…read morehouse while installing the fireplace. Now the basement is ruined, the side of my house has a hole in it, the fireplace doesn't work and Stella's response is to hang up on me. Waiting over 10 days to hear from her insurance company. She said that I'm on my own and get another gas company to fix it. Do NOT buy from this company.

Warning: Do not hire this firm. Four years ago, the owner of this firm installed a gas stove in my…read morehome. He charged me over $1,100. This week, another technician who repaired the stove pointed out that a plate was not covering the electrical wiring behind the stove's kick plate. So, for four years, my family and I were using a GAS stove with exposed wiring just behind the kick plate. The owner came by today with a "colleague" to "investigate." His colleague admitted that a plate should cover the exposed wiring. Rather than admit this grievous oversight, the owner offered up this absurd explanation: Someone else removed the plate in the four years since the original installation. No one removed the plate. No one. Why would anyone do that? He also claims that he installed a shut off valve. I have asked the TSSA to launch an investigation. Save yourself the risk and trouble my family has unknowingly endured for four years. I urge you to choose another contractor. The owner will no doubt respond to this warning with denials and accusations. You can believe him if you want to but, if you do, you will regret it.

Nick did an amazing job running a gas line for my bbq. He provided a quote quickly, did a phone…read moreconsultation and answered a bunch of my questions over email. He did a very clean install, ensured it was hooked up safely and did a check of my water heater as well. He checked the meter and painted the rusted piping from the gas company. He was in and out with his assistant and was extremely friendly. I highly recommend him for all your gas needs!

Called for an appointment, was told he was 6 weeks out but ask what my problem was. After telling…read morehim he gave me a solution which I followed and solved my problem. Person was not only helpful but took his time to help me. Will call him for future service. Tom H

I am so glad I called southtowns fireplace. My fireplace wouldn't start. Bills told us how to fix…read moreit and it worked. And what a pleasant man. I am now a customer for life. It is so nice that thus kind of service still exists. Thank you Bill!

We bought a fireplace through a company that was sold to David Smart. We called in October because…read morethe pilot wouldn't stay lit and they couldn't schedule us for 3 weeks. So mid Nov comes, David arrives and cleans the FP, charges us several hundred dollars and 5 minutes after he leaves it goes off again. I called immediately and left a message. A woman said they needed to order a part. We've called half a dozen times since then and get no response. It's been weeks and no one has even given us a single update. We either get the answering machine or a woman tells us she'll let David know we called. I'm so very frustrated over this. We've had this gas fireplace for many years and have never had a service issue with the former owner. I really miss having it on!

I've had 4 fireplaces/stoves installed in the past 15 years: one gas fireplace, 2 pellet stoves,…read moreand one pellet stove insert. The last one was the pellet stove insert and the work was done by David Smart. Hands down the most professional, well-thought-out, and careful install I've ever had done. Even better, after using the insert a half dozen times: no issues! no callbacks! I'm hoping that David will be available to do annual maintenance because based on my experience with much less reliable installers, I know I can rely on his expertise and attention to detail. Thank you, David!

I have dealt with Joe for many years now, he is an exceptional person who has kept our pool heater…read morerunning longer than it should have. Joe is professional and friendly but most importantly knowledgeable and reliable with his repair, would high recommend him.

Very professional and knew what he was doing. Have used others and no comparison. Top marks for…read moresafety, knowledge cleanliness and transparent and reasonable pricing. Would use no one else.

We had Niagara Granite and Marble, add four inches to and existing counter. This is not an easy…read morething to do. The men were friendly and neat when they came to install it. From start to finish this was a great experience. We would recommend this company to anyone needing stone work.

Support your local businesses!…read more The process was super simple and the owners were really accommodating, providing helpful feedback on getting the best set-up for my family's kitchen. The office is small and the business is usually advertised by word-of-mouth. Overall, super happy with the process in these tough times!

Nathan and Alan were terrific when they came to repair my brick wall and walkway They are very…read moreprofessional, polite, hard workers - arrived on time, kept me apprised of their progress or any question/concerns, did a fantastic Job with grouting and securing some of the loose flagstone, and cleaned up everything perfectly. I will definitely use them again and highly recommend them!

From the owner: We specialize in parging ,chimney repairs, brick and stone repairs, re-jointing, tear downs and…read morerebuilds ect. If you need it done we will get it done. No job is to small we do it all.

I have had James complete 2 jobs for me. I cannot say how happy I am with both. Very…read moreprofessionally done. The parging on my garage foundation looks amazing. I would definitely hire him again. The type of work I received, price wise, was very reasonable.

From the owner: Experienced Brick & Stone Mason specializing in Full-Dimensional Stone, Natural Thin Stone Veneer,…read moreMasonry Heaters, Dry Stone Walling, Outdoor Fireplaces, Indoor Brick Ovens, Masonry Repairs & more. -- RED SEAL Certificate of Qualification -- DSWA UK Level 1 Certificate -- Member of the Masonry Heater Association -- WSIB & Liability Insurance -- Proudly serving Fort Erie and Area -- Free Estimates "When Quality Matters." Contact: 905-687-6277 Visit: www.jamesryanmasonry.ca