I've purchase 5 vehicles from Brewster Ford and had excellent service from my salesperson, finance, sales manger and service department in the past. The last 2 vehicles were noting but disappointments. Due to so much staff change. - We traded in a car and received collection calls and had to make a payment for a car we no longer own. We had 2 weeks still to pay the payment when we traded in. They had 6 weeks to pay it off. - Leased a truck and paint came off pillar. This was covered under warranty. I scheduled to have this fixed while I was on vacation. Came back to the paint was bubble. Area was not prepped correctly. The sales manager Elijah was suppose to take care of it and get it re-fixed. Made several calls and sent several emails and it is now over a year and its still not fixed. - There has been a ton of turn over with staff and not for the good. I never in the pasted received harassing calls about your lease is coming to the end, come on in and we can talk about a new vehicle. Some of them were very bold and bossy. I called them and told them I know when my lease is up and I do not need another vehicle and every other day I still get calls. I scheduled to turn in my vehicle and still getting phone calls. Really must be nice you have nothing to do all day and harass people all day. - In the past year I always left feeling I got a good fair deal on any vehicle I purchased. My last purchase there manger Nick was a complete old school sales person and wants to make his pockets thick took $100 off a vehicle. Are you kidding me I purchased 4 other cars from them. - Do not get me started on the service department you purchase a $70,000 vehicle and pray they do not scratch it or they fix it correctly. I had to switch my dealership for service and lease a different brand truck. Sad they were such a good dealership, very friendly and family oriented and now that is gone. read more

Took my 2007 Mustang in for an air bag recall. I asked them to take a look at my passenger seat, I could not get the seat to move back. The motor would work up and down and forward only. They called me to inform me that they did an diagnostic on it and that the seat rack and motor had to be replaced. Estimate was $1100.00. I told them no thanks. I was charged 89:99 for the diagnostic. I took the car to another garage. The switch was bad, $210.00 for the part and $170.00 for the labor. Seat works great. I will call to see if I can get my diagnostic fee returned. Not feeling hopeful. Don't waste your hard earned money at this facility. I will update if they give me a refund. read more

Good car, good price and great customer service. Brad got me into the car I was looking for at the right price. If you are looking for a new or used Ford #Goseebrad. read more

Called a week ago and left a message on the business managers voicemail and as of today no return call. Very disappointing! Is it because I'm looking for help getting a refund? read more

Unfortunately, I have to give one star. I have had my vehicle serviced here twice and that was twice too much. I have the factory warranty, premium service plan and a premium maintenance plan. Covers 99 percent of the vehicle even to include wipers. Each time I go in we have a debate as to what is covered and what is not. I have had to call the main Ford contact so that they can call Brewster Ford and explain what I am covered under. They attempt to look for additional things to charge me for. The last time I went in for 35,000 service, I requested they change the wipers. The first response, oh there is a charge for that and wipers are not covered. Finally, resolved but they still didn't change the wipers. The first time I went in, it took 2.5 hours for an oil change and tire rotation. Now I purposely marked my tires prior to the "rotation" and as expected the rotation was never done. Then to top it off they parked my vehicle in the mud after the previous day of rain. I will never take my vehicle to Brewster Ford again. I recommend you don't either. read more

We had a great experience at Brewster Ford with Derrick as our salesman. He is new to the dealership and did a wonderful job! Brad was always right there to help out if he needed it and made our car buying experience pretty seamless. If and when we look for another car, we'll be sure to visit Brewster Ford again! read more

I had a good experience purchasing a vehicle from Brewster Ford recently. Gary Vorhees was the salesperson and I went there specifically to deal with him, having read excellent reviews on another site about him and the dealership. Gary was patient and hard-working in trying to get me the best car within my budget with no pressuring or making me feel nervous or harassed. While I did encounter a glitch with my financial package, that was pretty quickly resolved during the same visit and I left with my brand new car. Gary has even offered tutoring for me to get my SYNC in sync so I will be seeing him soon for that. I cannot speak to the Service Dept since I just bought this car 2 days ago. read more

Leased our car from Brewster Ford and was in the shop 2 weeks later. The shop did not fix the problem the 1st or 2nd time it was brought in, we had to bring it in a 3rd time! Every time we brought in the car there was additional damage done by the shop and guys that worked on it! It was the worst possible experience we have ever had with a car dealership and service center! Our new car was treated like it was a piece of crap and as if it was a inconvience to them. No one there, general manager, service manager, or owner was helpful at all. Our car was returned to us multiples times absolutely filthy, when we brought it to them in perfect condition. There were water marks and mud on the outside, rusty foot prints on the driver and passenger seat, and dirt marks all over the interior roof. We were simply shocked. They were rude and voices were even raised at us like this wall our fault! I will never return to Brewster Ford for sales, service or for anything! read more

Well, I guess I'd like to preface this by saying are there any competent repair shops out there? When they get to the repair it is usually pretty well done but when they don't they just keep charging you for additional repairs until they find the problem. Why should a customer pay for unnecessary repairs. They didn't diagnose it correctly so why should that be my problem. Secondly, they are REALLY slow. They want you to come in for service but I've been waiting over two hours for an oil change that I made an appointment for. I mean for real?? Do we all have endless time where we can just sit around waiting? Sales department seems reasonable and responsive. Staff is always friendly but overall needs a bit of improvement. read more

Like many women, buying a new vehicle has never been an enjoyable undertaking. This time around I researched dealerships in my area and decided to give Brewster Ford a try based on the favorable reviews from other customers. I had the serendipitous good fortune of meeting Brad Stans who quickly dispelled any apprehension I felt in dealing with a car salesman. Brad listened to me, he answered my many questions, he addressed my concerns, he responded promptly to my emails and most importantly he helped me find a great vehicle that I am extremely happy with. It was an absolute pleasure to work with Brad Stans. He possess exceptional customer service skills which he executes with perfect integrity. Throughout the entire process I never had a moment of uneasiness or misgiving regarding Brad, the finance department or Brewster Ford in general. I was treated with the utmost respect and never felt pressured in any way. Completely absent from this dealership are those scammer type salespeople that are so evident at other dealerships. I have no reservations recommending Brewster Ford to anyone looking for a great car buying experience. My sincere gratitude to my salesman Brad Stans, Pete in the finance department and all the other good people at Brewster Ford. And a big thank you to the Volz family for running a first-class business. read more

I recently bought a used 2015 explorer from Brewster Ford in Brewster. Everyone was nice until I signed a contract and left a deposit. I then got my insurance and my financing in place. 3 days later the table turned. The Salesman Louis and the finance person reneged on all our agreements as to the work they were to do to the car before I picked up the car. They then said this work was not included in our deal. Big liars!! I would not recommend this dealer to anyone! read more