These guys are the most dishonest con artists ever. I never such a bad experience with any other dealership, So I bring my Ford F150 2011 model to them for oil change and to fix it up so it can pass yearly inspection on July 28th. I don't get a call the next day so I call and spoke to a lady in service and someone returns my call and I told him what I want to be done. Oil change, any needed repairs to get my inspection done and also to fix something that had to do with a factory recall for my truck's make and model. He does the number crunching and calls me back with a ridiculous $ amount. Now since I am desperate and since only a dealership can do the recall-related services and after much unsuccessful haggling I agree to pay the $1400 plus charges. He told me that he will start to work on it and let me know when the truck is ready for pick up. That was the beginning of my worst nightmare. No calls for days and week passed by. Since I work in Manhattan Monday - Friday I gave them my cellphone number to contact. There is always a tall promise and assurance that someone will call me back but nothing happens with these crooks. So after waiting for more than a week I call again stealing precious time from my work (BTW I work a hospice agency taking care of the most vulnerable at the end of their lives) and I get this Moron Rick who by now seems very familiar with my last name and seemed very upset that I called him inquiring about my truck on the day he got back from his vacation. This customer-unfriendly moron tells me that staff in the shop is on vacation and that he is overwhelmed and guess what promises to call me back, blah blah blah. As expected no call back to even tell me exactly what is taking so long. Week 2 starts and I call on a Saturday and lady on the other end was giving me an attitude so I ask her to transfer me to a supervisor. After much hold time a Joe gets on the phone and introduces himself as the General Manager, he hears me out, apologies for the delay and agrees with me that it is not my fault if they have staffing issues....now isn't this supposed to be reputed dealership?...and like Rick before him makes all kinds of promise "I will personally call you back" but never kept his promise. So I do not hear back from this asshole of a manager. Week 2 passed and we are into week#3. This Monday I once again steal precious time off from work and call the service desk again. Our moron Rick answers my call and immediately recognises me, puts me on hold to go check on the status of my truck that had been sitting in his shop for over 2 weeks now, gets back on the phone and has the audacity to tell me "we are so sorry the tech who was working on your truck is off today, we are waiting for another tech to assign the work"....well moron you are such lier, promised me to call back reconfirms by call back number and never returns my call. I am still waiting for answers..having lost 2 weekends that I had planned to use my truck for the many projects on my house. I am wondering why I should not take actions on these morons for ruining my time and money. I am not going to call these crooks again...I am going to see how soon they will respond with a delivery date...and ponder on options to report my truck as stolen by this dealership to the Brewster police. People stay away from these crooks.....totally dishonest, unprofessional con artists. Even if I get my truck back I have no faith everything is done as promised. read more

If I could give Brewster Ford a 10, I would. I was contacted by Mike. Meuse per my blind email regarding a lease. I have never leased before and to boot am on an extremely tight budget. Mike was very attentive to my needs and limitations and immediately responded with any and all updates in attempts to offer me the best possible opportunity to suit my budget. I know I was a difficult situation to make happen but Mike went above and beyond and out on a limb to help me get into my now truck. I can't thank the team enough, Mike, Neil, Elijah, and Susan, your willingness, thoughtfulness, and professionalism are top notch and honestly, this was truly the best dealership experience I've ever had. A special thank you to Mike.M for all your hard work and allowing me your 1st deal. You're going to do great. Congrats! read more

I've been taking my Ford and Lincoln vehicles to Brewster Ford Service since 1997 and have always been satisfied with the experiences. The service advisers and mechanics/technicians are very knowledgeable, efficient, and pleasant. The repair and maintenance service time along with the costs seem to be reasonable and competitive when compared to other garage's repair times and fees. However, I mostly prefer Brewster Ford service because they always use Motorcraft or genuine Ford parts to repair my cars whenever possible, and I know my cars are diagnosed and fixed correctly after I leave the dealership. read more

We recently purchased an automobile from Brewster Ford and had the best experience! We went in to order a vehicle, but the dealership had one on the lot that met all our requirements. We felt we received a very reasonable price and the service couldn't have been more wonderful. Brad, our salesperson, was friendly and welcoming and went above and beyond. Susan, the business manager, was also friendly and super efficient with the paperwork. I highly recommend Brewster Ford and will return for all our automobile purchasing in the future! read more

What a wonderful, easy experience! I recently purchased my new truck from Brewster Ford. My sales, consultant, Mr. Peter Skrodelis was professional, knowledgeable and efficient, and really an overall great guy! The entire staff was helpful and courteous, adding to a great atmosphere at the dealership. I appreciate the no "BS" sales approach that really added to my confidence that I was getting the best deal possible! read more

Brad at Brewster Ford is a lifesaver. My company was in dire need of a Ford Transit and couldn't find one anywhere. Brad helped us get the vehicle that we needed, and went above and beyond to get us a good deal, as well as detail the van and get it ready to pass inspection. Replacing a vehicle can be a nightmare, but if you're in need of a less stressful experience, then be sure to #Goseebrad read more

I came in for an inspection and on my way there my back brake light went out. Come to find out the lights are backordered. Eddy and the team in the service department went way out of their way to get me a new light. Always very professional and they keep you informed if something else were to come up. Thank you. I really appreciate everything you did for me. read more

I work here and these reviews are all ancient and for service on vehicles that have consistently gotten better quality since the early 2000's. Go to Google for more up to date reviews and this isn't an accurate representation of our current business and client satisfaction standards. Come see #MustangMike at Brewster Ford for an excellent experience! read more

GO SEE BRAD He is the best My husband and I had great experience with the staff at Brewster We had the best red carpet treatment Very friendly and the best we got two cars Brad goes out of his way to please the customer If you are looking to buy a new car go see Brad He will put you in a car that you want read more

absolute worst. do. not. give. them. your. business. do not even walk in the door. horrible people. disgusting, morally vacant, soulless people. the. worst. avoid at all cost. i really want to give zero stars. or negative stars. read more

I just purchased a 2014 Mustang GT Conv. Sales and Finance folks friendly, honest and delivered what they promiosed.I would definitely do business there again. I dealt with Kevin P and Pete from Finance. read more

Brewster Ford service has been terrific to me. I have a 2013 Escape and they have handled car maintenance and electronic issues very capably and with a professional but friendly demeanor read more