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    Brew and Bloom

    4.0 (1 review)
    Open Open 24 hours

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    Services - Brew and Bloom

    Floral design and installation

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    1 year ago

    Gorgeous spot! Great service I love it incorporate floral and excellent copy selection.

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    Graser's Florist

    Graser's Florist

    3.8(15 reviews)
    4.6 kmBlack Rock
    $$

    I wanted to send a really nice bouquet of flowers to my grandmother for her 90th birthday today. I…read morelive in New York City and went online to find the closest florist to her home. Graser's had good reviews, was in Amherst and had a nice fall assortment of flowers online so I chose them. I ordered the 'blossoms in vogue' bouquet and vase for her. The picture claimed to be the standard size. It was stunning but I wanted them to be extra special so I ordered the deluxe version of this arrangement. When my aunt sent me a photo of the flowers once they arrived I was appalled... Carnations substituted for roses and the entire bouquet was honestly a fraction of the size shown online! And this was the deluxe! I called the store to speak with them and politely explained I was extremely disappointed. The woman told me they go by a 'recipe' for their arrangements and since they didn't have pink roses they included 5 carnations. She offered to pick up the flowers from my grandmother, remove the carnations and add 3 pink roses although it couldn't be done until tomorrow. I'm not going to confuse my 90 year old grandmother like that... And it still does not make up for the fact that what I received wasn't anything like they advertised online. Maybe it's better to buy direct from inside the store so you see exactly what you're getting. I am extremely embarrassed of the flowers that were delivered and will never be ordering from here again. Should have stuck with Wegman's flower department!

    It's Valentines Day and I really don't want to say what I have to say. However, I am going to take…read morethe advice of the owner of Graser's florist who said "Well, you may not want to say it, but just say it. I have other stuff to do." So here are my issues . . . in writing. I ordered online the deluxe Teleflora's Sapphire Skies Bouquet. This bouquet (after fees) cost $107.50. I have uploaded the picture I saw online. What was delivered to my boyfriend today . . . well, just see the other photo. 1.) The arrangement is much smaller than in the picture. The owner stated that the lilies were not in full bloom and that it would look much fuller after they opened (which is a very fair point). However, the online picture has (by my count) 8 long-stem white roses. The bouquet my boyfriend received had 4. 2.) The color contrast is significant. As with all florists, I understand that some substitution is necessary (maybe a flower is not in season or just subpar). However, why would you substitute pink/fuchsia flowers for purple/blue flowers. The owner's response "They probably didn't realize this was going to a guy." Uh . . . my boyfriend likes pink just fine, the issue is . . . in the love note I wrote (connected to the bouquet) I mention purple/blue flowers . . . and there aren't any. 3.) Under special instructions, I advised that my boyfriend is working 1PM - 9PM today, and I requested the flowers be delivered somewhere within that time frame. There is something to be said for surprise and a stranger calling your name out of a group of coworkers unexpectedly. The bouquet was delivered in the morning and just left on his desk. 4.) When I went to register a complaint at Graser's florist on Amherst St., they said I would have to talk to the owner. I drove to the Graser's florist in Kenmore (the Delaware location) to speak with her directly. She gave me the recipe for the bouquet (a recipe not posted online, I might add). It apparently should contain: 2 stems of white lilies, 4 stems roses (white), 3 stems white spray roses, 2 stems mini-white carnations, 1 stem purple statice (this was substituted by the pink/fuchsia flower). She advised that I check the recipe. The truth is . . . I don't care about a recipe. I just want what I saw online and thought I was ordering. If something doesn't taste good or doesn't look right at a restaurant, then I really don't care what's in it or how it was made (I just don't want it). In defense of Graser's florist, the bouquet was "technically" correct and within their substitution policy. But I won't trust them anymore when ordering flowers because at the end of the day, it wasn't what I wanted for the love of my life. From now on, I will pay for what I can see. This may be a one time occurrence and many people have had positive things to say about Graser's florist. Please do not discount this. On the other hand, I leave it to the public to decide. Which picture would you want? Which one is worth over $100? Is the quality and value between these two bouquets equal? ~Seth

    Photos
    Graser's Florist - What I Ordered On-Line . . .

    What I Ordered On-Line . . .

    Graser's Florist
    Graser's Florist - The standard version of Blossoms in Vogue on Graser's website. False advertising!!

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    The standard version of Blossoms in Vogue on Graser's website. False advertising!!

    Flowers By Anthony

    Flowers By Anthony

    4.1(10 reviews)
    57.0 km

    Must say that in a time of a family death, you would expect to be treated to the utmost when you…read moreare purchasing flowers for a loved one's casket. Here is my issue. I ordered the flowers, picked certain colors for the flowers for a reason, had ordered a ribbon with a certain saying and paid for it all with my credit card. I get to the funeral service and what do I see? I see that the whole arrangement had been changed. Apparently, I was told that the biological mother had called the shop, spoke to the same person that I ordered the arrangement from, and she completely changed what the original order was. The owner,who personally knows the biological mom, never reached out to me or the father of the deceased, to verify that such changes should be made. Mom was not paying for that arrangement, WE were. I reached out to the owner of the flower shop the following business day and informed her of the situation that occurred and expressed that she did not have the authorization to change our order just because "mom" wanted something else. Mom should have placed her own order of flowers and not be concerned about our flowers. I asked for a refund because I did not get what I ordered. Wrong flowers, wrong colors, wrong ribbon etc. Why should I have to pay for something that this shop changed without my permission just because they know the other party involved. She did credit half of it and told me she refused to deal with me anymore. I firmly believe that I am entitled to a full refund and she should be charging the other party for those flowers that were paid by us but not our order. Completely disappointed in the service I received at a difficult time that we are already dealing with. What's even more disappointing and appalling is it's the owner of the establishment that did this and there is no one else for me to reach out to to resolve this issue besides maybe the Better Business Bureau. Liana Carretto Peter Pilski ( Dad)

    Amazing arrangement ordered for friends. Fast service. Would definitely recommend! Best flower shop…read morein the area.

    Photos
    Flowers By Anthony
    Flowers By Anthony
    Flowers By Anthony

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    Brew and Bloom - coffee - Updated May 2026

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