Received a letter in the mail with ZERO explanation why practice "fired" me. Sad part is, I truly…read moreloved my doctor so them stating "I was unhappy with my care" was a lie. I had never complained, been rude, I always paid bill before seen, so ZERO reason for this treatment. What a huge disappointment.

I went there as a new patient. When I arrived for my appointment I informed them I had a slight…read morefever. Was told to wait outside in the cold rain until they could decide what they were going to do. 15 minutes later, the receptionist slides open a window and asks if I've heard from the RN yet. If I had, why would I be standing in the cold rain? When I asked what was going on, was told it was the policy of the practice to not see sick people. So a primary care doctor wants me to go to ER instead? Never in my life have I been treated with such disregard. To tell someone, who you know is under the weather, to go wait outside......just wow

I went there in April for a strained back muscle and had excellent care with no wait. Going again…read moretoday for strained leg muscle. I think my body is trying to tell me to slow down :). And always on a weekend.

Got a PA ( which usually means good care) who had zero compassion/empathy. He did nothing but…read morecomplain about the care I was given earlier in the week. I sliced a dime sized piece of skin off my finger. When he left the room to get a shot prepared, I realized I didn't want him touching me. I walked out after meeting him in the hallway and giving him an evaluation of his care, holding a piece of gauze on my finger, dripping blood down my arm and onto the floor. The very caring receptionist asked me to wait while she got the manager, who got me another provider to help me out. I still refused the shot and they offered me a less invasive treatment. The manager got me some water and graham crackers, good idea as that much panic could case shock. Thus a mixed review.

Dr. Byrd treated me and my husband for over 20 years and he was always very thoughtful in his…read morediagnoses and also saw to it that referrals were to the best available in the area. He was very kind, thoughtful, considerate, and always sensitive to my needs at the time. We considered him a blessing to us.

This doctor's office staff is the rudest and most unprofessional I have ever encountered. They…read moremisrepresent themselves by telling you you're seeing a doctor then schedule you with a nurse practitioner. I told the rude, nasty person at the desk no and she told me to go to another doctor. I asked her to have the doctor call me and he never did. No patient in their right mind should go to this doctor or his office. It's awful!!

Great medical care! They are respectful of your time and listen. Relaxing office. Flexible…read moreappointment options and Fast reply time!

I am so grateful I have discovered Lamond Family Medicine! They've taken great care of my husband…read moreand I for over a year now and are always available with informative answers! For example, earlier this week I went in for my regularly scheduled annual exam and Dr. Hansel noticed too much wax in my right ear. He spent careful and attentive time removing the debris, had me come back in a few days later and my husband tells me I am hearing better as a result. ;-) I find the office and staff to be quite pleasant and I encourage Hendersonville residents to head on in to Lamond Family Medicine!

While Dr James Thompson is a good doctor, his staff leaves a lot to be desired. Scheduling an…read moreappointment with Dr. Thompson is a grueling and frustrating experience. If you get to speak with someone on the first call you generally can not get an appointment day of or even week of. I had a medical issue on a weekend and went to Urgent Care. Urgent Care told me if I was not better in 3 or 4 days to see my Dr. I called because I was not better and was told the earliest appointment would be 19 days out. 19 Days! I explained the urgency of the situation and said that I would like to see another Doctor in his office. Nothing was available and the nurse suggested I contact Urgent Care. Perfect, and I just told her Urgent Care told me to see my Doctor. This is not the first time that I have had a hard time scheduling an appointment with Dr. Thompson, but it is going to have to be the last time. I like Dr. Thompson, but it is just to difficult to get an appointment. If you can schedule your sickness and aches and pains around their schedule then go for it, but I can not do it.

The office staff in this office are very nice and cordial. After the beginning​ of our…read morerelationship as a physician and a patient, Dr. Matthews' attitude exhibited not caring about my general care. I was looking for a physician who would exhibit a true concern for my health and accept the responsibility​ for my overall health by coordinating​​ the work of my specialists. As stated, as time went on, Dr. Matthews became​ less and less helpful to my medical needs and appeared more withdrawn and consequently became unable to meet my needs. Many of my health questions were answered​ with "I don't treat that"s. After my NEXT TO LAST visit​ with her, I made arrangements to be accepted into another doctor's practice; and I did not inform her of such acceptance on our last visit during which she indicated on paper that I was a "complex case" which she could not handle but would see me until I found a new physician. I am very very pleased​ with my new physician's training, interest​ in details​, pleasant attitude, and feel that I am receiving TOP medical attention. I am very aware of the changes in the medical field as it relates to the physicians' practices. I am doing much better on medicines that have been totally eliminated​ or reduced in quantity. When I have a need, I do not have to spend an entire day​ waiting for a response or possibly being seen EVEN during that week, much less the next day, which was the case with two of my serious needs as follow-up from ER. In essence, I can only assume that did not fit into the "classification​" of the majority of her patients.

When my family moved to Arden, I wanted to find my children a practice that would grow up with them…read moreand one they could continue to visit even after they move out of the home. We tried Dr. Swann for our initial visit. We love Dr. Swann. She is thorough, patient, kind and helpful. She listens to my children, she explains herself, and she prompt in responding to issues. I have had some difficulty with the office. There has been several computer system changes (according to the office staff) which has lead to constantly having to update information, inability to log onto the patient portal, and mix-ups with insurance, parent, and payment information. I needed information for my child's school from the doctor's office. I was unable to log in to the patient portal to request the information. I tried to schedule an appointment online and was not allowed to do so. I called the office to request the information. I was told it would be handled. Nothing. I hand delivered a written request. Again, nothing. 2 months later, I have finally scheduled an appointment! Here's hoping we can get all of this resolved before Christmas!

Good morning Dr, Swann, this is Titanna's Finley. I am sending you a message to see what can I do…read moreto get a referral from you about getting on disability. I have been doing very well with the vertigo situation. I never got a referral to see my doctor about my ankle due to some circumstances. I am still working at my current job. I was denied. I am just trying to see my options on this. Please send me your answer finleytitanna161@gmail.com Thank you. I am still taking my medicine. They aren't as bad as before. I have been doing great for the holidays as well as my up coming birthday. Thank you.

Had L4-5 fusion by Dr. Olsson in '25. Extremely efficient, well organized, and welcoming office…read more Have always been seen within 10 minutes of arrival & appointments are very efficient & informative. All questions answered and alternatives explained clearly. Also saw Dr. Wham for another issue & same applies. Practice does not push surgery but gives options & delivers on them. Office staff is very responsive as well re prescriptions, appointment scheduling, etc. Highly recommend.

Dr. Wham is my new orthopedist though I have been with the practice a long time. My care has always…read morebeen top notch. As with my other surgeons, I was impressed both with him and with the practice. I don't understand the other reviews. The old office, part of Pardee, was very crowded, though not disorganized as described. The entire practice moved to Advent Health in a new location and with new staff, while keeping the same doctors. Advent also has a brand new orthopedic surgical center which is state of the art and is impressive. My knee replacement will be there in a few months with Dr. Wham. No, I am not a paid ad. I am a real patient and have been happy with this practice at Pardee and now at Advent. That new surgical center though is a game changer!