Quality service! He genuinely cared about his clients and their well-being. He is determined to…read morefind the most affordable plans with the best coverage for each client's needs. Office is very clean and the staff follows all COVID-19 protocols.

I have called here for an insurance quote two days in a row and did not get a return call. His…read moremessage says my call is important! CLEARLY THAT IS NOT TRUE. By his NON RESPONSE I would not recommend him. Ps I called within his posted business hours.

Everyone I've worked with here has been very helpful and accessible - we keep working with them…read moreeven though we're hours away just because they are really easy to work with.

I have had to get insurance on multiple properties and calling Gary'a office has made the process…read moreso easy and practically effortless. I switched my personal insurance with them as well and always receive great, helpful customer service! Gary and his crew are awesome!

Called about not getting anything from my homeowners company about my renewal or if they were…read morenon-renewing me. Katelyn reached out to my company and got back to me within 10 mins. The OUTCOME of my policy is NOT important to the review of this agency, as they do not control decisions like that. The review is for the quick response from my agent after reaching out to my insurance company. Thanks for taking care of my customer service needs!

Like many Northern California, ranches and farms ours is no exception. We are losing our homeowners…read moreinsurance because where we live not our individual ranch, but Northern California is too much of a risk. So with that I went to see Truman Christ insurance in hopes of getting a homeowners policy. Young girl behind the counter. Very nice. Very polite. The older man mid to late 50s, salt and pepper beard, dark hair absolute prick actually threw me out of his office. When I asked about getting a homeowners insurance policy told me I had a bad attitude and told me to leave. I simply asked if I could get a quote on an insurance policy for our ranch. Never ever patronize Truman Christ's insurance in Red Bluff California. He is an absolute prick.

Do not hire Samantha. She has failed to submit our tax returns 3 years in a row and keeps saying…read moreshe'll fix it and keeps failing to do so. Very unprofessional. We're going with someone else, finally.

After many years with this firm I was dropped when the CPA that handled my taxes left the firm…read more When I initially asked Ms. Willingham what had happened her response was basically, "We've dropped many others who have been with us longer than you." No apologies or empathy. When I shared that I had been promised my amended return (due to tax legislation re. PG&E payments) would be done for free, I met with resistance and doubt about the legitimacy of my claim. After verifying my claim I was told the promise would be honored when guidelines were established regarding the process. After two months of unanswered emails and phone messages (and long after the guidelines were made available) I finally gave up and asked my new CPA to complete the amended return. It took her about three days to complete. Based on my experience, I would not recommend Ms. Willingham for tax services.

Stocks, Mutual Funds, retirement funds, IRAs, good God there's lots to know. If you put money…read moretoward retirement, can you also put money toward your spouses retirement ? What are my responsibilities to my employees if I set up a retirement fund for myself ? Well, these folks know. During trying financial times they've stayed the course, calmly taken my panicked calls and to set limits and boundaries so my money is safe. I started really saving for retirement later in life and these folks have been the guidance I need.

Miste and Steve continue to amaze! The person care they put into each of their clients is beyond…read morewhat is required. They care not only about my money, but about me as a person. Yes they are phenomenal at growing my retirement, but they also make sure I am living my best life! Throughout this process they have become more than my business manager- I am proud to call them friends.

My experience with the tragedy of the campfire is with a multi family community…read more We had Three homes, all next door to one another. Each one had its own policy. 1st Allstate, (total loss- our personal home) 2nd was a Duplex, (total loss) 3rd was a four bedroom home with a detached garage,( it received fire damage but survived.) When we purchased these homes back in 2015 and 2016, we had offered our primary home to Darren. I was really impressed, he said "no keep it with Allstate". This is a testament to his integrity, he could have easily bundled the 3 policies, instead it was left with Allstate. He throughly explained each new policy to us. For instance he had them insured as rentals. This protected us in case there was a loss of use and (a loss of income.) He dignified me with many answers to each question. He even offered extra coverage that I declined (I now regret) this too shows Darren is not a high pressure salesman. He suggested more personal property coverage, but I didn't feel our personal property was worth much. But that was MY Decision. With this new learning curve I now help others as others have helped me. AFTER THE FIRE- Everything had to be moved to a new location. If anybody understands business that means phones, faxes, communication, connections and Internet. That is not an immediate fix. They opened their doors as quickly as possible to start fielding calls and helping their clients. Many agents lost their homes. Coming into work, with folding chairs and folding tables. Just to get their doors open. Some without having a hotel to even stay in. For they too found themselves homeless, without their community and family. They were absolutely inundated, by the distraught, overwhelmed, sad and many angry clients looking for something and someone to blame. The staff took it all. Open during these extreme circumstances, Darren told me, there was nowhere else he would be. It was his civic duty to be here for his clients. Thankfully he was my agent and broker. He covered my assets as if they were his own. The tears, shock, distressed and depressed. I stopped by, and they graciously checked on me gave me personal hugs offered me water. This is an agent you would want. I couldn't suggest him more highly. if you're looking for someone with integrity and knowledge, Darren is the right broker for you. I have two homes in his capable hands. Now it's time to rebuild. I'll be staying with Darren.

I came here 03/2025 and the only way to get my home insured was to bundle my car/home insurance…read more.. which would double my car payment from 120 to over 220!! Didn't work out for me so I went to Farmers

We signed up with Merchant Broker Direct because things went horrifically wrong with our credit…read morecard processor that was part of our accounting software. There was no one i could call, and when I would get someone on the phone they couldn't help me. When I spoke with Rich, I expressed my concerns, and wanted someone that could handle issues if something went wrong and I would not have to stop working. The real test was when we had an important client that wanted to pay for a large ticket item with a credit card. We were not set up for that transaction, so I thought here we go again. Rich and his team came thru, he put me in touch with the Risk dept. and I emailed supporting documents to them before the client came in and NO PROBLEMS transaction went through with no problems! Thanks Merchant Broker Direct!

I needed an estimate for an accounting of my performance as trustee of my late mother's estate…read more (One sister was unhappy!) This firm responded with an estimate but unlike another firm did not require any details. Their estimate was about 3 times the firm that did want more information. They were the first firm to respond however, and had I been required to come in and meet them I might have a better review for them.