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    Randall Stone

    5.0 (1 review)
    Open 8:00 am - 4:00 pm

    Services - Randall Stone

    Investment management

    Buyer's agent

    Listing agent

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    9 years ago

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    Bank of America Financial Center - Storefront

    Bank of America Financial Center

    (20 reviews)

    I went in to East Ave to ask about a charge on my credit card that showed up after I paid the card…read moreoff. A man named David said to follow him to his office. I explained the issue and David paused and said "that's what credit cards do. That's how they work." I'm 60+ years old. I said I understand how credit cards work but I've been a customer with BofA for decades and this seems like an unreasonable charge. He shrugged his shoulders and again said "that's how credit cards work". He did not pull up my account or offer to see if there was anything he could do. To say he was dismissive, arrogant and rude would be an understatement. I've never been treated so poorly by aBofA worker in my +45 years of working with them. He is not an asset to your company. I tried calling directly but no one answered the phone.

    BOA deserves negative 4000 stars for their inept security on EDD customers accounts. I feel this is…read morea inside Job at the bank. BOA doesn't help victims of fraud. I tell them my account was compromised. I asked them how someone could access my account without my ATM card or pin. The bank tellers were useless and told me we can't help you out, you will have to call the BOA prepaid card customer service telephone number. Meanwhile, The teller said they have a bunch of card skimming and fraud on EDD accounts. BOA employees know it's a problem, but the Bank doesn't invest money into upping its security to prevent scammers stealing Your tax payers money, that you pay into. If you file fraud claim BOA treats you like a criminal. I filed a police report. Reported fraud to EDD. I let bank account know immediately I noticed the transactions. Next step is to seek legal advice from an attorney. I will go to news and paper until BOA which is FDIC insured returns my money into account from fraudulent charges that is covered by Reg E! If you have money in a BOA account you have been warned that they don't care or protect your money!

    Randall Stone - financialadvising - Updated May 2026

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