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    Breon's Heating and Air

    3.0 (10 reviews)
    Open • Open 24 hours

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    Stanley C Bierly - Condensing Boiler Install

    Stanley C Bierly

    (6 reviews)

    They are the closest Trane dealer to us. 5 miles away. We called them 20 TWENTY times after our…read moreTrane unit bit the dust. They don't answer the phone. Ever! The message said they are with a customer and to call back in 5 minutes. We did, 20 times. For real! We called Trane corporate and they didn't have much good to say. In fact, they immediately directed us to a Trane dealer 45 miles away. Really? It pains me to write this as they are so local, but what kind of customer service is that?? We had a problem with a unit they handle. They didn't care a wit, and still don't. The first time they will even know we tried to give them business is when they will read this review. We ended up calling a very small company in Centre Hall and they ANSWERED THEIR PHONE and solved our problem immediately. Call C&C. I feel bad for Bierly, but they earned this review.

    Absolutely terrible customer service! I originally contacted them in April to have a propane…read morefireplace inspected as I couldn't get it to light. Then, we discovered that the propane wasn't being filled by them so that is why it wouldn't light. After about 2 months of calling them asking for the propane to be filled, they finally sent someone out and filled it. Next, they claimed they couldn't inspect the fireplace without a pressure test of the line. Another 2 months of them no-showing for multiple appointments, they finally came in October and completed the pressure testing and inspection of the fireplace. Afterwards, I was told I needed a part which would be in the next week. After five weeks of not hearing anything, I called them. They told me that they have no record of ever coming out to my house and that they would have to come and do the same thing again. Then, when I told them that they had already been to my house for the service appointment, they told me that they have no record of me being a customer. They then wanted to charge me another insane amount to come out again. I'm finally just done and going to call somewhere else. Apparently these people don't want the business.

    Breon's Heating and Air - hvac - Updated October 2026

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