SCAM!!! Thank god I paid with my credit card and they recovered my money after reviewing the evidence. Now, they continue their unethical behavior, lying even tho I have laid out all the evidence for every one to see! They should be ashamed and apologizing right now. At least now this complaint, as well as the other bad reviews she already has on BBB, are going to stay there for everyone to be warned. Even though business pay a fee to get accreditation from BBB they still can become ineligible if enough people report them, so always file your complaints. I have all the phone calls and all the proof that they are the negligent ones, I spent 20 days dealing with this bird, begging them to step in, paying for vet bills, not sleeping. They lied about the bird, the food he was eating, and only after threatening with lawyers they took the bird back but let it die and then refused to give me my money back! They should have taken care of this bird from the day they were made aware that they had messed up (a few days after I had him) which I also have the moment this happened it on a recorded conversation. Instead "Urban" instructed me to run before "it dies" to the vet to "save the bird" I invite you to read my complete essay on BBB, look at all the documents and pictures and you be the judge of who's lying here. It's a shame I can't post phone call conversations here. Like I said I have several phone recordings and videos that prove -they know -they are lying. At this point I'm going to be reporting them for animal cruelty as well. Because by their actions I can clearly see they are not going to change. read more

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My partner and I have visited Brenda's Birds often and love to see everyone...as they are so friendly and know so much about all the birds...very clean and every bird seems to be very well taken care of...workers are always cleaning and feeding...and no smells when you walk in...nothing but kindness and love. w shave purchased 2 birds and are so happy... we love to just sometimes pop in for a visit...This is an A+ business and Brenda and her staff do a wonderful job... read more

Took my bird to get his wings and nails done didnt realize it but when I got home my bird was lifting his foot up as if he was in pain when I checked him out his toe was facing in a different direction like it had been broken I will never set foot in this place again horrible read more

I just went there for the first time today and I was horrified. These poor birds are in pens shivering and sickly. two looked like they were dying. two others seeming to be comforted by its mate and looked depressed. idk who in their right mind would by any animal kept in these conditions. (2) Robert who responded is now talking about baby birds well there were plenty of older ones dying in a corner and the others depressed. Your other reviews say the same. Someone should look into this shop read more

Great bird store. We bought our blue quaker parrot here. Very caring staff and extremely knowledgeable. We also get our birds grooming done and they board as well. Both are very reasonable. Fantastic experience, check them out. read more

This has always been a great family owned place that has never NOT know how to hand raise, socialize their birds and at the same time educate anyone who is thinking of being a bird parent! My 1st purchase was 1999. BIRDS are all beautiful...my husband and myself are still searching at Brenda's and have two little love's we want ...getting all prepped and set up for some little winged soul to call our own! read more

Took my two parrots (Amazon Yellow Nape & Umbrella Cockatoo) and the Yellow Nape DIED while Robert was doing his nails w/a Dremel! I'm very upset as my wife is also. The Amazon was 50+ years old and NEVER SICK! I think Robert took to long trimming the birds nails while he was conversing w/another customer&my bird was wrapped in a towel UPSIDE DOWN to long and over stressed him & the bird had a heart attack. I don't know exactly why he died but he died. The bird was loved & Cherished in our house and was a real talker. He would greet us daily and you could almost have a conversation with him. He will be missed. We're NOT GOING BACK TO BRENDA'S for anything ever again! read more

Brenda's Birds - My Amazon that died at BRENDA'S BIRD 1/4/2025. while having his nails trimmed. R.I.P MY FRIEND R. I. P. my FRIEND - Pet Groomers Near Me - Delray Beach, Florida

Brenda's birds is a fabulous bird shop! The staff is super friendly and extremely knowledgeable about their massive bird collection! I highly recommend visiting them even if it's just for a peek at their cute and super friendly birds! They rotate their larger feathered friends on perches that take up the center of the shop, they also offer bird grooming as well as DNA testing. read more

This is the BEST BIRD SHOP in DELRAY BEACH!! Don't be fooled by imposters out there! Still located right next to the girls strawberry patch!! In business for 30 years in DELRAY BEACH!! A true GEM ROBERT is the BEST BIRD GROOMER out there!! Tons of bird toys and sooo many species of birds!! Our go to for our birdie babies FOR SURE!!!! read more

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Love this place I got my bird kiwi from this place abiut 2-3 years ago and I plan on buying another one soon!!! read more

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I would definitely recommend this place to anyone who's looking to find a feathery companion! Robert was the first to greet and assist me. Great vibrational energy as he helped me hand pick my newest Quaker! (i knew right away which one i was taking home with me) Such an emotional moment for me. Thank you Robert and the staff at brendas birds.. you guys truly have help mend pieces to our family's broken heart! read more

Brenda's Birds - 5 month old blue Quaker parrot - Pet Groomers Near Me - Delray Beach, Florida

In the past, we have purchased a few birds. Years back, my mother brought her parrot there to get its nails and be trimmed. The phone rang and the owner explained the bird passed that the groomer in training, squeezed the bird too hard and that must have been an egg inside the bird and the bird died. They will gladly give us the money that we paid for the bird, or we could pick another bird. Well, my mother was so upset.Six months went by.I go into the store and they didn't want to do anything about. I returned there today to see the horrific conditions of how the birds are being kept. When you first walk in the place used to be packed with birds. Now it is very limited. One bird was howling in pain with another customer there to witness running over saying that bird is in pain. I don't know what has happened to this place, but I am totally in shock and uh, very upset. There was a parrot there for sale. And the customer asked the gentleman there, where did that parrot get come from?Can I get some backgrounds. He said, quote unquote, someone found the bird couldn't tame him, so he surrendered him and he is now training the bird for resale. Why would you not advertise that bird as found?So the owner could find the bird. You're trying to make a sale off of a bird that was surrendered to you. I am totally disgusted. I will never return to this store again. After fifteen years of business with you, good riddance. read more

Brenda's Birds is a nice place to visit, as the staff are extremely knowledgeable and very caring about their birds. They sell a wide variety of foods and plenty of accessories and cages. It is the best place in South Floria for your avian needs. read more

I have been going to Brenda's Birds for many years. I went in today & made an offer on a bir . This is a bird that has been sitting in the store Unsold for a long time. He/she is over a year old. First I was told Today is not a good day. 2nd I was told by the so called manager that Brenda's Birds do not accept offers. The price is standard & someone else is interested in the bird but No deposit was received I said I have cash right now I am willing to buy right now . She said I run the store & the answer in no. I don't see a very good future for Brenda's Birds. You just list a very faithful customer. read more

Best place to buy a healthy bird! Very knowledgeable about all birds. I just sent a friend there and he bought 2 English budgies. He's so happy with them. And was very impressed by how much info they gave him. read more

Brenda and Bob have generously donated towards sponsoring our local bird club and rescue "Bird Nerds of Florida". Sponsors like Brenda are so important for our club and goes towards helping our rescues. Thanks so much for your support. Oh and Brenda is also a badass for catching that bird thief! read more

Brenda's Birds - Pet Groomers Near Me - Delray Beach, Florida

I have to add an additional observation to my previous review. I have recently been searching for a parrot to add to my current flock and I have been surprised by the number and the quality of the birds at Brenda's Birds. The surprise is because all the other stores I have visited or reach out to have been largely out of birds. Brenda must have prolific breeders that offer their birds to her. Here is a few of the cuties!! read more

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Recently came to brendas bird and as a pet enthusiast, seeing the conditions these birds were kept in was honestly so sad ): Macaws were kept in cages that were not meant for birds with only 1 perch in them. When I walked past it , it was displaying signs of stress, it was incredibly sad. The birds looked so stressed out. 1 perch and no toys is not sufficient for a bird. So many birds were screaming ( not squawking, screaming!!) All the birds wings were clipped and falling when they flew. ( i was told it was because if they are higher than you than they are assholes). One enclosure contained two african grays... the enclosure was a size for a budgie. There was no toys in any cages & only 1 perch in each if that. The employees were honestly telling information that were lies. You could honestly tell how much they wanted to sell a bird instead of prioritizing the birds needs. Wont come back here , check out golden cookatoo instead, they are wonderful. I hope the owner reads this and betters the care of these birds. These poor birds do not deserve to be kept in environments like this. It was honestly so depressing. read more

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We love Brenda Birds! We just recently purchased a beautiful female Red Rump Parakeet and she sings so beautiful. We bought her for our male red rump who was lonely and they assisted us in making sure they would be good together. We also take our Quaker Parrot there for grooming and they always do a great job! The only problem I have with this store is I want to buy a bird every time I go in there. read more

Bought a canary for my Mom's birthday on 7/15, a week later it was dead. Spent $180 on it.. called the store and they said nothing they can do.. that you have 48 hours to take it to a vet after purchase and after that they aren't responsible. So just a heads up, if u spend that much on a bird it might be worth taking it to a vet. Very disappointing. read more

We Love getting our birds from Brenda's birds! The staff are knowledgeable and they have been in business for years and know what they are doing! read more

I have always wanted a bird but I'm a beginner. I walked in and Billy answered every and all questions I had. He suggested for my first bird I go with a sun conure. I was able to hold one and walk around with her without any pressure and getting to bond with her. At the end my husband and I went ahead and purchased her and the next day our local vet gave her a clear bill of health. Thank you Brenda's Bird for our forever friend. read more

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I have to add an additional observation to my previous review. I have recently been searching for a parrot to add to my current flock and I have been surprised by the number and the quality of the birds at Brenda's Birds. The surprise is because all the other stores I have visited or reach out to have been largely out of birds. Brenda must have prolific breeders that offer their birds to her. I was recently visiting at " baby bird lunch time " and caught these precious clutch-mates napping after their midday meal. read more

Brenda's Birds - Babies napping - Pet Groomers Near Me - Delray Beach, Florida

Do you research before buy from this bird store go to golden cockatoo because they are cleaner and they guarantee their bird . Brenda's bird sold me and our kids a sick bird and we're very cold and rude about it . I have more than 20 videos and a camera by the cage this bird was eating. Only on a Sunday didn't eat as much . They kept my dead bird and looked at it after days of being in their possession and of course the bird was decaying and they weight of it after they kept my bird .. and that can't be used towards me saying I wasn't feeding my bird . They said they were calling me back never did . We drove there twice and they didn't want to give me my dead bird back . I also have another cockatiel that is healthy and beautiful that wasn't purchased from them read more

Sry....will not buy from here again...my bird was not ok...inter breeding apparently....other breeders know this store and told me they weren't surprised my bird passed away. Such a heart ache....my husband healed my broken heart by contacting a local breeder who truly cares about her birds and were in great living conditions, not like the conditions of this store. read more

They tried to switch a cockatiel that We put a deposit down on. Baby was still being hand fed when a deposit was made and we were suppose to pick up in 2-3 weeks. We Visited 2 additional times to check on the bird, on the last visit the bird looked different like it was a completely different bird! Crest feathers that were grown in were now not there, wing feathers were missing, the bird's eyes seemed enlarged. We were told instead of pick up in 3 days, I would now have to wait up to 3 more weeks! Something seemed off. Came home and compared photos of the bird we choose to pictures of the bird on the last visit, and it was not the same bird. I returned the next day and showed them photos, and they admitted it wasn't the same bird. Was told the bird probably got mixed up with some other baby birds that were moved out of the store...but why try to purposely sell me on a bird that I never picked out? What happened to the bird I choose? What if I never had photos? What they did was Totally dishonest! I was able to get my refund of the deposit back without any issues. In reply to the owner's response: Was it not dishonest to add the same "markings" to bird that we did not choose to a different bird and tried to pass it off as the one I chose? It would've been honest if your employees had explained the mix up to begin with. I am not an unreasonable person, and most likely would have appreciated the honesty and picked out another bird. Also, regarding the refund policy - I am pretty sure i am able to rescind the contract on the grounds of fraud...your store's decision to return my deposit was not a favor. read more

Brenda's Birds - Bird on the right is what we picked out. The bird on the left is what was marked as our bird. - Pet Groomers Near Me - Delray Beach, Florida

Billy was very helpful in choosing our bird. We wanted a bird that would be very interactive, but couldn't afford one of the big parrots. I had never had any other bird besides parakeets, so he informed us on how to care for our new brown throated conure. He even called a week later to make sure everything was going well. So much better than getting a bird from a big chain store. read more

Brenda's Birds - Mango - Pet Groomers Near Me - Delray Beach, Florida

Purchased a canary and it is very healthy and happy. Sings beautifully day and night and all day long. I could not be happier. Tisha was very helpful. This is not my first experience with Brenda's. I purchased a Green Cheek Conure back in 2007 also. Although the bird is no longer with us, he was very happy and healthy. They have many beautiful birds and babies. I highly recommend. read more

I don't really know how I feel about this place. But the birds there are very scared. I seen better places

Great shop. The staff is amazing and Robert one of the employees has the best attitude and is amazing with answering questions. He knows which bird will work for a new bird owner. Robert isn't pushy and is a great person to talk to. All the staff is great. Trisha was super helpful as well and the staff let me come in several times, about six to play with birds and see if I wanted to become a bird owner. They encouraged me to take my time. I can't recommend them enough. This is the way to do business. I also looked at prices and they are competitive. Good going and thanks for the help! Theresa Russell, Delray Beach read more

My daughter bought a canary for my 76 birthday on Saturday and it was dead before the next Saturday! Brendas refund/return policy is valid only if you take it to a vet within 48 hrs. Which is another expense and where do you get a vet on the weekend. There was none at my birthday dinner! I have had birds all my life and currently have diamond doves, parakeets, finches and canaries. Luckily I kept the new bird in a separate cage to acclimate. I am upset because my daughter is saving $$for her wedding next year and wasted over$200. On a sick bird ! I suggest you have a vet lined up before you buy a bird from Brendas!! read more

I got my Quaker Parrot from here. She is beautiful and so sweet! The people working at Brenda's were extremely knowledgeable and professional. The work they put into hand raising really shows with how friendly she is. Not hand-shy at all. If I ever get another bird, it will be from here. Thank you so much! read more

Brenda's Birds - Female Quaker Parrot - Pet Groomers Near Me - Delray Beach, Florida

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I was visiting my family from out of town recently. I was missing my own birds and stopped in to check out the store, what I found was quite alarming. These two Macaws (see picture below) are in a TINY enclosure with NO PERCHES, DIRTY WATER, and WALKING AROUND ON THEIR OWN FECES. In the back enclosure is an African Grey who is so young he isn't even fully feathered yet he is exposed to the other birds droppings etc! I am not one to comment on Yelp, but found this unsettling to stay silent. read more

Brenda's Birds - Pet Groomers Near Me - Delray Beach, Florida

This is not a quality place for birds at all. We purchased a baby lovebird here only because no where else had them at the time. They claim their birds are "hand raised", meanwhile the guy "hand feeding" the baby cockatiels was literally grabbing them, shoving a syringe in their mouth, and putting them back all in a matter of seconds. Not much TLC going on there. And the other guy that helped us was chasing around the lovebird we chose, trying desperately to grab him with his hands and then proceeded to put the terrified bird in my hands. It made me cringe. The bird was obviously scared. We also noticed that they had multiple lovebirds in small travel-sized cages all together. Any good bird owner would know this is not something you should do, as lovebirds can be aggressive towards each other in small spaces like that. In fact, there were 3 lovebirds in one of the cages that had tail feathers missing...definitely not normal. When I purchased my bird, I received no record of its hatching, how old it was, or anything. They did not place an ID band on the bird's foot as they commonly do with birds (my last lovebird already had an ID tag and paperwork when we bought it.) Another sketchy thing is that in the paperwork you do sign, it says you only get 2 DAYS to take your bird to a vet for a checkup. I called 3 VETS before I was able to get in an appointment that quickly. Each vet I spoke to said that it was poor practice to only give 48 hours like that. There's another reputable place locally that gives new owners 1 week. My bird thankfully had all test results come back negative, however the vet said his white blood cell count was way higher than usual...not normal. Another thing I noticed was the poor quality of the cages they were in. You can see in the picture below how unclean and barren it looked. My new bird had to stay in that tiny little cage for 24 hours with no toys or anything before I could go and get him (I was waiting on his big cage to arrive). Although they claim their birds are hand raised, my bird is absolutely terrified of my hands. We are going into week 3 now and are being very patient, doing everything on his terms without force, but it's just sad. There were beautiful baby lovies in the Keys that we wanted, and they were so incredibly friendly but too young to purchase at the time. Such a difference in confidence in them compared to our little Sherbert. He is indeed a happier bird now (see photo), but this feels more like a rescue than anything. I do love my bird, but if I could revert time, I would not have chosen this place. Definitely will not go back here. *i do not work for any other pet store. I'm simply a concerned bird owner.* read more

Brenda's Birds - After one week in his new home - Pet Groomers Near Me - Delray Beach, Florida

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When you first walk in you are overwhelmed by the smell of this place. It's musky smelling & pretty dirty. The next thing you notice is the amount of parrots all stuffed in small enclosures, no perches, dirty water, & the parrots all had sunflower seed diets. A lot of the parrots are missing feathers & seem very unhappy. I'm not really sure how this place is still open. Anyone who actually loves these birds would never keep them in such small, dirty spaces, without toys, perching, clean water & a proper diet. I guess when your store is only concerned about money & not the poor creatures that you are supposed to be caring for, it doesn't matter. Sadly, this place shouldn't be allowed to sell animals. read more

I have seen this business on Facebook for almost a year & finally drove up today from Miami Shores to have my scarlet macaws grooming done. This place is everything that is missing in a lot of businesses; it was clean, everyone was super knowledgeable and extremely friendly family run bird boutique. I could not be happier with my experience. This has everything you need with old fashioned actual customer service with very reasonable prices. They have forever gained a repeat customer for grooming, supplies & boarding for my Military & Scarlet macaws. read more

I went to Brendas birds the past two days to get 4 finches and 2 quail for my house. Brenda really knows her birds well and some of her birds are reasonably priced. She stocks everything for birds including food and breeding baskets. I found the birds I purchased from her to be in good shape.Some of the birds she has a are exotic and are interesting to watch. read more

This was a very pleasant experience deciding on a bird. The staff was extremely patient and very kind. I haven't had a bird in many years, but they were super helpful in helping me with my decision. I bought a parrotlet. They were helpful in what food, toys and treats that I needed. I have visited a couple of more times since and always feel welcomed back. They keep this store very clean! I even have a couple of more family members thinking they now need a bird. :) Although I now have a bit of bird fever and want another. Brendas birds will always be where I'll go. Thank you for a great experience. read more

It's actually so ridiculous how you treat customers that I can't even believe I once enjoyed your establishment. I just want to say this because I have been mourning the death of my bird and I want to speak my opinion. I am fairly new to living in florida although I was born here. Before I had moved here I was living in Philadelphia. I was extremely depressed and left a very abusive relationship, my mind was completely set on getting a cockatiel, a species of bird i've had my entire life. My mom and I had found Brenda's birds online and we're so excited to find a new friend. When we finally went, we were amazed by the place. Blown away actually. There were so many different kinds of birds, toys, food, etc. The day I found my sweet boy Coco was one of the happiest days of my life honestly. Instantly we were connected and he wanted to be friends with everyone on this earth. Coco was my best friend. He got me out of such a dark place and gave me so much happiness to say the least. My parents purchased another bird, Kiwi, from Brenda's birds. At first she was very shy but eventually she broke out her shell. Fast forward to when I purchased ANOTHER bird from brenda's birds, along with bird housing, toys, food, etc. The man that sold me the bird was well aware these birds were sick. Keep in mind that he once told me he loved my cockatiel so much that he would take him out while he feed other birds when he was housing him while I was traveling. Pathetic. The man sold me a sick bird and their ridiculous "return policy" is only 48 hours. How are you suppose to detect if a bird is sick in that short time period? Even my vet told me you are a SCAM. I put down the baby bird because it suffered from MULTIPLE health issues, something these people could care less about. Absolutely disgusting. At first my baby Coco was fine, but then I noticed he wasn't chirping as much as he usually does, moving, eating, his droppings, I could go on and on. Cockatiels normal weight should be 60 grams, Coco was 51. I forgot to mention that after the baby had passed I called brenda's explaining what happened and a man told me they can "see what they can do" and i would "get a call back" guess what? Never did. Jokes. And you guys love birds right? On saturday I had to put my baby coco down. animals hold a special place in our hearts and I know anyone can agree with me on, especially during this mind boggling year. I've come to peace with the fact that all these people care about is money. That's all it is. Heartless people. I am going to miss and think about Coco everyday. Him waiting at the door of his cage when i come home from work. Giving him scratches on his neck, him cuddling up on my face. I'm trying not to cry typing this but I would really advise people to not buy a bird from here, or anything really. RIP Coqui i will love you forever PS. You're right. I did curse you out. I was angry. But i don't care. You guys now all the sudden care because I was upset and balling my eyes out because I love my bird so much and got him medicine and I never got a call back? Where was my call back? the way the women was speaking over me and acting like i'm lying or making this up? Are you actually out of your mind? I would honestly report you all for animal cruelty but where will all those birds go? She hung up on me and I have every right to be angry because your SICK, TWISTED store sold me a sick bird. You know you guys were selling Toucans in those small cages? Sounds like animal abuse to me. I will never set foot in your store again and won't recommend it to ANYONE. read more

I am very happy with the baby Quaker Parrot I got from Brenda's Birds. The nice guy showed me how to hand feed him, I did it ! Now he is healthy , happy and gets along with my female budgie. A Quaker Parrot is a great taming bird, so friendly and great character I really love my Quaker I named Blue. I returned to the store a few weeks later they nicely sanded the nails and cut a few wings for Blue's safety so he doesn't fly into windows, mirrors and out the door. Nice and good service. Thank you . read more