Breedlove is now part of the "Two Old Hippies" guitar family, along with a couple other builders. These guys build some of the best high end USA made Production level guitar around. Maybe not beating Martin or Taylor, but better than Gibson in my opinion and I own all of them plus a few more. The expensive Breedlove guitars are 5 stars for sure! They play beautiful, have great wood and sound lively and clear. They come with great cases and the electronics are non intrusive to the guitar. You don't even know they are there. Super cool !
Customer service ? you're kinda on your own and when you have troubles the service is shitty. The customer service lady Anne was terrible, she could not explain the repair process at all, she said she had no local repairs and I had to mail it just to look at it, with me paying both ways, then when I complained she suddenly had a semi local guy about an hour away. She had attitude and was not knowledgable about the guitar I was calling about and treated me with a condescending attitude. And when I proved she was wrong, she got even more attitude and made the whole experience uncomfortable when I was just trying to talk about the guitar. Very defensive for customer service. I will probably not buy a Breedlove since customer service is kinda nil. Taylor and Martin have much better service and local repair masters.
WHY 2 stars then???? I paid $3,500 for a guitar, that is not working cause of how it was built, this is the third time I had issue with the warrantee, (they fixed one, I fixed one issue) and now I'm being really nice and not getting mad yet I'm treated shitty on the phone and email. People need to know this before buying. read more