5 stars all the way for the cutest little FRIENDLY female positive shop! Also Kirk is the world's…read morebest kept secret. That man is a legend and fixed my ukulele in record time and let me watch AND let me bring my cat!

Ordered a guitar online arranged the financing guitar was reported to have been shipped…read more After several unanswered emails concerning the tracking number , A phone call was made and I was told that I would be emailed the tracking number , no number was provided again next day I called again and the manager said he would have to check with the shipping clerk, and he said he would call me back within the hour no call the next day I spoke with my financial institution and they suggested I dispute the order. I made 1 last attempt to call and 3 unanswered calls followed. So I left a message telling them I was going to dispute the purchase and immediately got a text telling me to check my email. Basically they told me that they never had the guitar to sell it was a remnant from 2024 ! These guys lack integrity to say the least ! They maybe a great brick and mortar store but online they are very unprofessional BEWARE!!!!

Just had a fantastic experience with Joe and will be a customer for life! My daughter recently…read morereceived a family heirloom violin, that needed a bit of care. Knowing virtually nothing about violins in general (despite being a guitarist myself and watching my daughter play for years now), I took the violin in to see what Joe thought about the needed repairs and if my daughter should use this as her everyday player or look at rentals. He won me over when he encouraged me to let her play it as much as possible and get joy out of it. The violin is old and has been in the family for a very long time but is not particularly valuable. I didn't realize how minor the "repair" needed was. Joe immediately made the adjustments on the spot, teaching me all along the way. Out of this world service! I could tell by my brief interaction as well as overhearing his customer service to others in the store while I waited to be helped, that Joe is 100% genuine and seems to love what he does.

I met Joe as a repair technician in the early 90's. I was impressed by his technical knowledge,…read moreenergy, and sincere desire to help me with a saxophone issue. I have since purchased a good deal of music gear from Just Joe's Music where Joe is absolutely focused on my needs and satisfaction, above all. Joe has been a key influence to the Jazz scene in Bend - hosting professional jazz shows at the local Community Theater, active playing in a number of College bands, and bringing a more intimate night club feel with smaller combos at his retail location. I am deeply appreciative of his knowledge and continued support of me and others who strive to be better musicians.

Good in stock audio equipment. I had no problem with the lady clerk. The whole place has a vibe of…read moreprivate ownership. Not at all like big box stores like guitar center. They do care about product damage, but were very open to helping me when i needed a hands on inspection of a closed box item. All i had to do was ask. They also accepted a return which i carefully tried and repackaged for exchange after a few days from purchase. This is the only game in town and i appreciate they are here. It is convenient to have an outlet other than online to get audio equipment at the last minute.

Great selection of drums and equipment. Bryan and his wife very knowledgeable about their stock and…read morelady used to work for Remo, so knows what's goin on with drum heads. I bought a set of Tama drums and very happy with them

I would love to give these old hippies a high five, but I can't. Since I bought my guitar I have…read morehad challenges with the electronics and each time I called support I hit a brick wall. I'm now stuck with a guitar that I love to play, sounds fantastic and can't trust. I'm "stuck on the stage, giving a concert" when the sound goes out. Ugggg... Support can be challenging, especially when the product is not longer under warranty, because I purchased it second hand. But some advice would be really helpful dudes.

Breedlove is now part of the "Two Old Hippies" guitar family, along with a couple other builders…read more These guys build some of the best high end USA made Production level guitar around. Maybe not beating Martin or Taylor, but better than Gibson in my opinion and I own all of them plus a few more. The expensive Breedlove guitars are 5 stars for sure! They play beautiful, have great wood and sound lively and clear. They come with great cases and the electronics are non intrusive to the guitar. You don't even know they are there. Super cool ! Customer service ? you're kinda on your own and when you have troubles the service is shitty. The customer service lady Anne was terrible, she could not explain the repair process at all, she said she had no local repairs and I had to mail it just to look at it, with me paying both ways, then when I complained she suddenly had a semi local guy about an hour away. She had attitude and was not knowledgable about the guitar I was calling about and treated me with a condescending attitude. And when I proved she was wrong, she got even more attitude and made the whole experience uncomfortable when I was just trying to talk about the guitar. Very defensive for customer service. I will probably not buy a Breedlove since customer service is kinda nil. Taylor and Martin have much better service and local repair masters. WHY 2 stars then???? I paid $3,500 for a guitar, that is not working cause of how it was built, this is the third time I had issue with the warrantee, (they fixed one, I fixed one issue) and now I'm being really nice and not getting mad yet I'm treated shitty on the phone and email. People need to know this before buying.

I'm continually blown away by Butch's craftsmanship and service…read more -He's fixed a broken headstock on my Gibson Les Paul Standard flawlessly. He faithfully restored my father's 1961 Gretsch Tennessean to daily player status. He's done numerous setups for me on all my quality guitars, and they're always spot-on! I make the trek all the way up from Los Angeles to SLO because he does the best work I've seen. -So when my grandmother asked me if I knew anyone who could repair the guitar she bought as a 25th wedding anniversary gift for my now-departed grandfather, I was excited to see how Butch could turn the family heirloom around and restore it to its original smooth playable glory. -The vintage 1966 Martin D18 needed quite a bit of work (neck reset, re-fret, bridge repair, pickguard/finish repair). It was used (and abused) for years in my grandparents' bluegrass band. Thankfully Grandma was the original purchaser, and Butch was happy to put in the leg-work to make sure her guitar was covered under its 43-year-old original factory warranty (even though the factory's reimbursement rates aren't quite comparable to what he could have made on the project if he'd charged out-of-pocket). What a guy! -I picked the guitar up on Tuesday after a couple weeks' turnaround time, and it's an understatement to say my confidence in Butch has been reaffirmed! The Martin plays like a new guitar, only with the same full vintage tone and priceless history. -Butch has already followed up via email to make sure we're fully satisfied. He actually cares! The only way the family could be more pleased would be if Grandpa was still here to pick a little "Turkey in the Straw" on it himself. -He's also got a fine selection of consignment guitars hanging in his shop at perfectly reasonable prices as well. And if Butch is vouching for them, you know they're quality instruments. -Do yourselves a favor: Trust Butch.

If you need your guitar repaired and/or setup, this is one of the Central Coast's best places to…read morego. It's not cheap, but literally the best!

Snow Ukes no longer at address listed on Yelp. However, Carl was most helpful in referring me to…read moresomeone who can help me. Thanks, Carl.

Kudos to Carl Ventis of Snow Duke Ukes, Bend's Kamoa Ukulele dealer. Not only does he represent a…read morequality product, he stands behind the warranty and guarantees that customers are happy with their purchase. In addition, Carl gives private and group lessons in Bend, helping new players feel more comfortable and experienced players learn new techniques. We recommend Snow Duke Ukes in Bend for quality instruments and instruction.

Travis is incredible. We have 3 young girls and we just had our introductory lesson. He made the…read moregirls feel very comfortable and it was so fun seeing their little "jam session". I can not wait to watch the girls continue to learn and grow.

Travis at Music Flow was responsive and helpful right from the start, and our instructor Amanda has…read morebeen amazing. Our son looks forward to his lessons and is learning real songs and loving it all. The focused attention in the one-on-one lesson has definitely been key for him. He definitely is learning more and progressing faster than he otherwise would!

tiny store - you'd think it would be easy for the owner to say 'hi' or 'can I help you'. I've been…read morein there a handful of times and he might have said 3 words to me total. Glad I bought my $1k+ guitar somewhere else.