Citygate Ruislip became only the second dealership I have ever had my car serviced at four times,…read morethe only other dealership being Ruislip Honda who were excellent prior to changing ownership to the Brayley group. If the booking team had been honest though the car wouldn't have been booked here and it would have remained at three occasions matching several other dealers over the years who manage three good or reasonable years and then either the staff/management/ownership/prices change so a fourth year isn't an option. My experience is the following, the service advisor Kevin was excellent, five stars for him, polite, friendly, enthusiastic, energetic, nothing was too much trouble for him. Four stars for the overall experience on the day as the coffee machine just like last year still doesn't have a decaf option. In the afternoon I phoned the dealership as I had a question when looking at the paperwork, Kevin wasn't available, I spoke with the Service Manager who said he would phone me back after speaking with the Technician, he didn't so I thought he would phone me the next day or the next week, no phone call came. One star for the booking experience because the booking agent had agreed the price on the major service, I had confirmed that the air filter and spark plugs would be replaced as part of the major service at 247 pounds (the previous year 219 was the quote so approximately 14% seemed an understandable increase). and they said yes. I even said I'm glad you know about the special offer because I had a call from Citygate and the person had no idea about your special offer of essentials servicing and quoting 458 pounds which made no sense at all when other VW dealers are under 400 and it couldn't have doubled from 219 to 458 in a year. When I arrived at the dealership the advisor had me down for an interim service which did not include the spark plugs/air filter change we had confirmed. I was now quoted 458. I just wish the booking agent had been honest, so after a long relationship with Citygate and arranging for friends' cars to be serviced/purchased through the group that trust has gone. I hope the senior management read this review and listen to the recordings of conversations. One of my friends has already confirmed he won't be using Citygate again following my experience, trust is important in any business relationship. So with 5 stars for the Service Advisor, 4 for the day overall and 1 star for the booking experience am giving Citygate 2 stars overall.

What can I say about this Garage or where to start. It all…read moreseemed to go so well at the beginning promising me all my requirements. But once I got the car it soon went downhill fast. I picked the car up it had a dent in the bonnet I was told it wasn't going to be repaired but once the customer Service advisor had seen the car he told me it should've have been done this is yet to be done at my inconvenience. Also the satellite navigation system I was told was going to be updated with the latest software. When I got in the car it was still 2019-2020 To be told this will be updated with a card being posted to me. Once I left the dealership on my way home I noticed a worrying rumbling noise which sounded like a wheel bearing. On top of that the clutch pedal started to stick on the floor and I had to return it with my foot. This was immediately brought to the garage attention as I stopped in a service station to report it. Then was told this could not happen as the car had been inspected, almost disbelieving what I was trying to tell them. The car was starting to become dangerous to drive. I then started reporting this and trying to find a solution with the Garage. But often waiting days before the salesman would return a call to me. At one time on the Monday morning I was told by the salesman Ard was going to ring me back as soon as he spoke to his sales manager I had to ring him some 27 hours later. I asked that the things to put right were: *The clutch *The wheel bearing *The satellite navigation update *The key fob which had developed a flat battery *The bonnet to be repaired and painted *Providing me with touchup paint as there was a mark on the back wing * The usual inspection which should've happened prior to picking up the car as I wasn't confident it was done properly hence the Problems *The car to be cleaned and polished as there were scratches all over the car from where it was mopped but not done very well But what shocked me I was repeatedly told this was a five-year-old car and then what I would have to put up with and expect. Eventually I spoke to the main salesman manager Lawrence he had agreed to put everything right bar a new MOT on it because it was under three months. I asked this to be put in an email as I often did this was on Friday, December 1st I had no email from anyone I chased it again December 4th. Only to be told even though I have it in an email, that it was going to be updated to The satellite navigation which was dated 2019-2020 still would not be done as it was going to Cost Garage more than £30. I then had to ask the salesman that I was dealing with at the time to put this in an email so I have a paper trail. He refused probably 10 times after I asked him it's my right to ask for this to be put in an email as you are a proper VW dealership. Finally he said he was going to agree to put that in a email some hour later I have not received anything not to my surprise. I was even told by the salesman that time was getting on and he didn't have time to talk to me as it was getting past 6 o'clock. How unprofessional The Garage has delivered a car not fit for purpose. I paid good money for that car to have peace of mind which I failed to get. Over and over again I was promised phone calls which never happened emails that didn't materialise. And again and again they kept going back on their word what they said they would do and not doing it. This was a lovely car if it was put right. I've asked and given The Garage many options to put this right, even agreeing with the sales manager, who unfortunately now is on holiday this week. I feel really letdown very disappointed and it's given Volkswagen main dealerships in My eyes are a very bad name indeed, especially Citygate Watford A car that was delivered in a poor state visually and mechanically unsafe. A main dealer that had been promising me stuff that didn't materialise. Now left without a car while we're trying to sort this out, being told they were not going to update the satnav now because it cost more than £30 feeling sad and letdown. All I ever wanted was The Garage to communicate properly keep their word and get my car back as it should be Safe repaired I'm with Stuff done which The Garage did not honour. I have since been railroaded into a refund onI have since been steam loaded into a refund on this car which I did not want. Now left without a car after suffering a heart attack I now see that this car that I was told was not economical to repair, has now since been re-introduced to the dealerships website. More lies more toMore lies more to sickness stay away. MC18 SGY. Ombudsman next

Friendly, fast and helpful - clearly explained options, costs and relative benefits of different…read morecourses of action so I could make an informed decision. I didn't feel conned or patronised but trusted their advice and my problem was fixed and didn't reoccur. Would recommend and use again.

Called Grimsdyke's yesterday 07/12/15, with a problem with my wife's car starting, spoke to Jim who…read morewas very helpful. Took my car down at 09:30, received a call back just after lunch, with a quote. Confirmed the quote value with Jim, authorised the work immediately. Received a call back just after 4, work complete and collected my car at 5. What service, problem solved same day. Really friendly service, good value for money, will definitely use again to service my wife's car and looking at using them for work on my car as well. Good work guys, no wonder you have been there so long, sorry I haven't used you before, my loss...

Well, I went in a year ago looking to change my car. Service was great, and I left my details but…read morenever heard from them again. Then went in again in January and arranged to test drive one of their demo cars that happened to be out that day. Came back in on the Saturday as arranged and they'd forgotten to book the car! February, went in eager to buy, and nope, they didn't seem to be keen to sell then either! Next day walked into Baron's Farnborough and left a deposit on a MINI.

Excellent service from this local car dealer. Courteous and caring people who are not pushy when…read moreyou are looking around their forecourt or going on a test drive. Would recommend.

Mack and Malik in the service department are a real double act. Had my Honda Jazz serviced here on…read morefour occasions and each time the welcome was warm, like seeing an old friend. Plus they are totally honest only recommending work that really is essential. Also nothing is too much trouble, having had bad experiences with for example Volvo dealerships where every single one I tried either broke something or missed work out on the service schedule; I'd always specify best technician and the work was faultless. Honda dealers historically do well in the JD Power survey and the Auto Express driver Power survey, Ruislip Honda are a great example of why. They were so honest that when the car reached over 108,000 miles and needed quite a few things at the next service they said now is the time to replace when they could have charged over a 1000 pounds for the work required.

Traded in a car on the Government's scrappage scheme for a Honda Jazz. There was confusion about…read morethe trade in, and in particular, the MOT refund as we had 10 months owing. Took 6 phone calls to sort it out. Ruislip Honda is one of those places which say they'll call you back and then "forget". The pre-sales service was excellent, but after the sale they don't want to know when there is a problem. I got rudely transferred to someone else today.

Matt and his team do a stellar job. Thorough, patient and very accommodating folks. Will be going…read moreback again soon.

Great service. Arrived for mot only and offered coffee while I waited. Friendly staff.read more