I ordered a T-Roc back at end of December. I was greeted by Bella who arranged the appointment for…read moreme. I went for a blue colour then she suggested the white silver which was not showing on the website. I love that new colour but didn't know I could have it. Following from there Bella kept me updated throughout the process. Initially delivery was scheduled for late April due to covid but thankfully I took delivery late March. Delivery was straightforward. Thanks to Bella that made things smooth. Always with a smile on her face and a coffee to hand to go through the paperwork. Thank you Bella and thank VW

ACHTUNG CAUTION…read moreWARNING Do consider my experience before booking in your car for a service.... It was my first time getting the car serviced at West London VW. Unfortunately without boring you with all the details here are some of the things that went wrong: Telephone booking service advised incorrect opening hours when I got there they were closed Website had not been updated and showed incorrect opening hours Service Advisor had a very abrupt manner about her, she was the sort of person who has to win every argument even when clearly mistaken At the time of booking I specifically asked that the anti corrosion check isn't carried out - they carried it out At the time of booking I specifically asked they kept the old parts for my inspection - they said had thrown them away They washed the car but it still had grease marks on it They delivered the wrong car to my address, it took three attempts to convince the driver it was the wrong one They finally delivered my car but they did not follow COVID protocols of sanitizing the keys and main controls prior to hand over The receipt was presented in a thin card sleeve which said if not extremely satisfied contact Simon Poole, Commercial Director and it detailed his email address. So I wrote to him and guess what, no reply at all, not even the courtesy of an acknowledgement. A few days passed and I received a survey from VW asking how my service experience was, I completed it in detail (far more than here) of my terrible experience from start to finish and how I felt after dealing with the abrupt Service Advisor. Three days later I had a phone call from Denise at the dealership who apologized and said she had discussed my experience with the Service Advisor but what was even more disappointing is it became clear she had only skimmed over my survey, when for example I mentioned how badly washed the car was it was news to her and also about a few other elements. Plus there was no offer of service recovery, no please bring your car down and we'll wash it properly, no let me deduct something from the service cost for ruining your weekend plans etc. Am giving two stars because at least they took off the cost of a cab from my total service bill so I could get home as they needed the car for longer. They hold the VW franchise and are also an authorized Skoda service centre.

It's a Mini adventure in Chiswick. Mini has gained almost iconic status overnight when it was…read morelaunched a few years back and it is one of the must have "London cars". Seen in every borough and loved by all this is a great little car. If has managed this status regardless of those estate agents in green tearing about London causing chao's and upsetting people and is testament to how much we do indeed love it. Having used these guy's for business purposes I am happy to recommend them for their quality of service. If you are looking for new or used, they will be happy to discuss exactly what you want, design a car to your exact requirements, this includes many different accessories to make you car as unique as possible or source something similar if possible. They can also offer various finance packages and you buy with the knowledge that this dealer is franchised under the BMW umbrella.

Do not buy or take your car here for service under any circumstances! Twice my car has been in and…read moreeach time they've caused damage and then not taken responsibility for it. First time they covered the car in swirl marks from washing it badly and the second time they left a nasty dent in the bonnet. The service staff are absolutely useless and arrogant and will not give you the premium service you expect from a premium brand. These guys have totally tarnished the BMW name for me and I will not be buying another thanks to them.

I don't beleive it,,,, finally a trustworthy non pushey car dealer. Came across this garage on…read morereturn from a business trip up north, (yes their is civilisation north of London). Stopped to browse as you do and wasn't pounced on like some garages their cars have full description in the window so didn't have to ask anyone for mileage, spec etc (not seen that before).. But a costly browse as I spotted a Pug convertible that I knew my wife would love (and love me for buying it....) A fair deal, new MOT and service thrown in without hassle or asking, they even got the road tax for me at cost. A first in my car buying expereince. I left them poorer but didn't feel robbed as 1 or 2 car purchases I've made before and suffered afterwards. Thanks lads will recommend to all my friends and family its just a shame your located so far from Sussex.

A very friendly and really helpful garage. I part-exchanged my car for one of theirs, and had great…read moreconfidence in the people and the process as I always understood what was going on. The after-sales experience has been really good with both the sales and mechanical teams, even being lovely about answering what I'm sure were silly questions about cars! I definitely recommend them.

Very good service attitude。 The overall environment looks…read morenice and clean. The service makes people feel that everything is worth it. It is easy to accept their opinions and feel comfortable.

I have just bought my first car from Eltham Car Sales, they made it an easy and smooth process - I…read moream extremely happy with my purchase! They had so many lovely cars to choose from at good prices and such low mileage. I would definitely buy from them again. Thank you Eltham Car Sales! Natalie.

Great Friendly car dealership, I had problems with my Ford Mondeo, nothing was too much hassle for…read morethem, my car had a lot of running issues, the team there turned my car around in 1 day from running sluggish and being a pain to start in the morning, to running perfectly- mondeo pulls so nice on the Motorway now- thanks guys for your help, would recomend to any one unsure with whats wrong with their car they only replaced what needing replacing :-) 5 star rating with me and they quoted me happy as i had 3 quotes from other local garages.

I bought a car on 1st August (ford fiesta) and had problems from day 1 - they gave me a clear MOT…read moreinspite of ruined break pads (which was mentioned as advisory in earlier MOT and wasn't replaced before sale). I had to literally visit the garage 5 times to get this issue resolved. When I collected my car after repair - the rear bumper and body has BIG SCUFF AND DENTS. Ashburton service centre bluntly refused to repair this and said that "cars are always parked on the street after repair and they don't take responsibility for what happens to the car on the street". I quote their exact words "For every car that we repair and park on street, if we started fixing the dents caused while they were parked outside our garage, we would go out of business". I have complained to motorcodes - case ID is 20515. I will complain to VOSA for providing incorrect MOT just for selling the car and I'm in discussion with a solicitor to raise a case in small claims court. AVOID THEM - they sell bad quality cars, bad quality repairs and don't take responsibility for safety of cars in their possession.

100 percent happy with my experience here! I bought a great car at a very good price nearly a year…read moreago. I was a little weary at first as it's only the 2nd car I have ever purchased and hadn't heard of the company before but they are a genuine and knowledgeable small business who have been running for 20 odd years (don't quote me) and their customer service is second to none. I would highly recommend them to anyone wanting to purchase a used car from an honest company.

We brought a car from economy cars and were very impressed with the standard and condition of all…read morethe vehicles, and the customer service was first class. The owner and employee were very helpful, very welcoming and informative about their vehicles. We brought our car at a very good price and traded our car in, and were very happy with the deal and service we recieved. We are going back to them to get my son a car, as we felt confident to buy from this company, knowing we would get good service and a good car. Just brought another spotless car from Economy cars for my son. Very pleased with the deal again! Economy cars have very economical prices for above average cars! Would definately go again to charles if we need another car in the future. Andy & Dawn