Let this be the review to NOT BUY / FINANCE from this company. If any review that will stand out the most if you have any concern let it be this review to not buy from them. If I can give them -0000 stars I swear I would.
I had waited 2 years to write this review
I had financed a Peugeot Car from this company about 2 years ago ... just under 5 months into the owning the car, it began to show serious faults. One day driving all the car alarms were going off. I had to pull off to the side and turn the car off. Who knew for a whole month the car would not start. I had to contact AA to get the car back to my house and wait one month for an appointment with Peugeot to fix this. Immediately when this happened I had contacted Reverie Auto about this, saying this should not be happening especially as it was within 6 months of purchase (I did this through Auto Traders). To put things into perspective, the car had never been in an accident with me at this time, it was a 68 plate car with only 19,000 miles at the time. (Which later we found that the mileage had been changed from 30,000 to 19,000 just before I financed it - my partner had to do extra digging to find this information). The faults were showing gearbox fault, engine fault, hill start fault, tyre pressure faults .. all faults that can be imagined with the car. On top of this the car AC also does not work ..
Once I managed to get the car to Peugeot they wanted to charge almost £2,000 to fix it, and to do a major service which was additional £470 as they had no record of the car ever being serviced. I contacted Reverie Auto about this, (specifically Mohammed Salam) initially they said there was nothing they can do about it and the car had been serviced but it was not a full service done by manufacturer. I then had my partner speak to them and they offered £350 towards the repair (sexist !) Completely unacceptable. After the repairs took place the issues continued to keep happening, I would drive for about an hour, sometimes even less and once the car has been turned off it will not turn on again, sometimes I would wait over 1hr to get the car started again. I took it to Peugeot about 6 times maybe even more, left the car with them for days for it to be fixed, and still the same issues were occurring. I contacted Reverie Auto again about this and was told, I say no lie 'The finance company has paid us our money so it has nothing to do with us anymore'. I really couldn't not believe this is what I was being told.
I then went to speak to the finance company about this (CA Auto Finance is the company). Again I was told there was nothing they can do as the fault could not be shown at time of purchase. Common sense would tell you that if the ECU (the main component of the car) is not working, that is it clearly an inherited fault, and as the fault is intermittent there was no way I could tell at point of purchase the fault was there. They offered me £100 as a 'sorry'. Which I refused. Considering there were months, weeks and days at a time I would not be using the car but still keeping up will all my finance payments. I asked the company is there anyway to exchange the car, I had even stated that I'm willing to pay the same amount monthly even if the car is swapped for something of less value but they rejected this offer.
I had then contacted the ombudsman, first it gets assigned to an investigator, who could clearly could see something was wrong. My investigator (Emily who was absolutely lovely throughout the whole process) agreed with what was said and wrote a proposal of how to make this right. Again the CA Auto finance rejected this, they offered a repair, which I rejected considering almost £2.5k was already paid from my own pocket to fix this. Bear in mind Reverie Auto did nothing during this time, no follow up no support literally nothing anything.
After a year of waiting for a decision from the FOB, it finally worked in my favour and we managed to get the car taken away no additional cost to me plus compensation.
Please avoid using this company!
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