I called this restaurant several times over the course of three days, but could never reach a live…read moreperson because once I was past their Ai answering machine, I was told by the Ai that the line was always busy. I told the person at the very front when I decided to make the long drive, and they seemed very unconcerned, which is definitely a step below a red flag. I feel it should be a concern that customers can't reach a business that doesn't offer an alternate contact method. I don't love the idea that a business forces people to come in person if they want to interact. There's no email on their website. The lack of concern from the staff, suggests the inability to call and reach a live person, is intentional.
The outside is very confusing that I wasn't sure which door was the actual entrance. There are tables outside for this place, with candles. No candles on tables inside. Odd for ambiance. I suggest somehow making the entrance clearer as an entrance.
Once I was seated, I found there are excellent cuts of beef (great food), great service from my main wait person, an attempt at fine dining ambiance, but sharply falling short on affordable pricing, even with a $20 off promo coupon. Char on ribeye was perfect, but what the server called "the Brazilian bread" was cold af when it came out. They were cold, solid, unflavorful bits of bread instead of the usual melty cheesy inside (the actual name is pão de queijo). The different service people who brought the cuts of meat out, sometimes skipped me on the food offerings/rounds, even with my green "more food" card on my table, facing up. It was like I wasn't even there. All of the staff were polite, but the meat rounds could have come around a bit faster, though the rotation wasn't unbearably slow. I definitely found myself waiting, waiting, and waiting.
My main waiter (who was named Gabriel) was very polite, and asked how I was doing when he did stop by my table. He made using the coupon very easy. I only had to say I loved the Pichana once, and it was brought out again. Other Brazilian BBQ have seemed to need reminding more than once. The salad bar left much to be desired, and it was odd for me to see sushi (California rolls, specifically) in the salad bar,not looking very fresh. It's worth mentioning that none of the beef cuts left that kitchen unprepared or unpresentable, so the taste of all the beef cuts in the all you can eat (if they come by your table) were a solid 9/10. The entire cost was nearly $60 after a $20 coupon was applied (confusing for me as someone mentioned here the usual dinner price is $64/$65. The way my receipt looked, it would have cost me almost $80 for just me eating by myself and drinking only tap water), the unusually high price, plus random/inconsistent Gaucho service, I feel is enough reason to rate at 3 stars due to the fact that there are other Brazilian BBQ I rated at 4 stars that are much more affordable, faster rotations of meat, and better variety and quality of salad bar.
