This was a bad day for us. Not commenting on the food as that was not too bad. Please be careful on your bill as they try to overcharge you. We went to the braza in romford on Sunday april 10th which is a one stop price of £24.99 irrespective if you come for lunch or dinner. My partner and myself were a walk-in, as we were convinced by the owner who asked us to try it, when we stopped to take a look. We only ordered the two meat buffets for myself and partner which should have come to £50. We had tap water and had no extras. When we asked for the bill the card machine came to the table. I paid by tapping my card and the waitress was walking away when I asked her to give me a copy of the reciept. She gave me a receipt for £62.68 with no breakdown. At the time we were rushing to catch a train back to London so we didnt query it. It was only when I sat down in the train that I realised I was overcharged. I called the next day from London and the girl (who said she was karen) said there is a 10% service charge. I reminded her that the waitress was walking away without giving me a reciept and in no way had she even mentioned about a service charge nor asked if I would agree to it. I definitely would have refuted it, as we were already paying the highest price on a Sunday, than any other day for the buffet alone. Besides a 10% service charge would be around £5 more and we paid £12.68 more. She then said to write an email with the copy of the bill, which I did then and there. It has been day 8 and no one has resolved it. I have called on the 11th &12th april and they said they still have not seen the email and that they are very busy and that there was no one called Karen and they will call back with a resolution, but havent heard from them. Customer service is definitely not their priority, they billed me £12.68 pounds for nothing and I fear this must be happening to lots of customers who dont normally check their bill as they trust the restaurant or to those who are inebriated. They do have a camera so they can definitely check that we have not drank or ate anything extra other than the buffet. I asked to speak with the owner and the service staff kept trying to put that off saying they will look at the email and get back to me. They do come around many times to get you to order other extras, which I understand they have to do as a business in upselling etc, but if we had not stood our ground and never ordered anything else, it is not right to try to sneak it in the bill. Hoping this gets resolved soon but people please be aware,check your bill and ask questions or you may be paying for food and drink you never ordered. read more