Stopped by to get my emissions done, they took care of it quickly and were professional.read more

This is my first experience with Stan Rollins, and I'm disappointed with how an ongoing concern has…read morebeen handled. Since receiving my vehicle back after repairs in August of last year, I've experienced intermittent starting problems that I never had before. More than a year later, the issue remains unresolved. I've provided videos, confirmed warranty coverage for the installed part, and brought the vehicle back. Staff witnessed the starting problem when I arrived and acknowledged that it happened again during testing. However, I was later told they couldn't consistently recreate it, so no resolution was provided. I understand intermittent problems can be difficult to diagnose. However, I've explained that my vehicle sometimes sits unused for several days. Starting it every day doesn't reflect the conditions under which I experience the problem. I shouldn't need to start my vehicle daily just to rely on it. Before dropping it off again today, it took nearly five minutes to get it started. This has become stressful, especially when I'm left waiting after medical appointments. I'm hoping this visit leads to thorough testing under the conditions I've described, clear communication, and a lasting resolution. I want to feel that my concerns and the problem staff have already witnessed are being taken seriously.

Incredibly helpful friendly and accommodating. When I had an unusual problem at 5pm after most…read moreshops had closed, I went to the dealerships and other repair shops in the area. None of them were interested in helping or offered any advice. Rafa and his team were patient, understanding, and generous, and stayed late to solve my problem. I gave them a $50 tip and they probably earned more. I love Rafa's!

Rafa has been my mechanic for over 8 years very knowledgeable and affordable. Even when I moved…read morefrom Virginia I still come to him for my work on my vehicles.

Looking for a reliable, honest, local auto repair shop in the Dale City/Woodbridge area? This is…read moreit. Quality work, fair prices, prompt service. Shop staff take the time to show you the issues identified, proposed fixes, and up front pricing. You'll be greeted at the desk or on the phone with polite welcomes and knowledgeable responses to your questions. If you wait for the repair work, (rather than drop off), you'll be treated to some visits from their dogs who are super sweet and love to be rubbed behind the ears.

I brought my vehicle to Parkway Automotive (22193) for multiple repairs and paid approximately…read more$2,800 for the work performed. Although the vehicle initially appeared to be repaired, it broke down again within a day of being returned to me. When I returned to discuss the recurring issues and seek a resolution, I was not met with the level of professionalism or customer service that any paying customer should reasonably expect. Instead, I experienced an alarming and deeply unsettling confrontation. During our interaction, Brian approached me within inches of my face, repeatedly calling me a "bitch" and a "whore" while also stating, "I will hunt you down." Whether intended as a threat or not, these comments were intimidating, inappropriate, and entirely inconsistent with the standards of conduct expected from a professional business. I also witnessed another customer, an African American couple, attempting to address concerns about their own vehicle after experiencing similar issues. According to their account, their vehicle worked for only a short period before the problems returned. While their interaction did not escalate to the level of verbal abuse and intimidation that I experienced, their concerns appeared to be dismissed rather than addressed. Beyond the repair issues themselves, what affected me most was the genuine fear I felt as a result of the confrontation. The behavior directed toward me was so aggressive and intimidating that I left the premises in a panic. After leaving, I realized that I had accidentally left my purse behind. I was so uncomfortable returning alone that I requested a police escort to accompany me while retrieving my belongings. No criminal charges were filed. However, the fact remains that I felt unsafe enough to seek police assistance in order to recover my property. Regardless of whether the conduct met the legal threshold for criminal action, no customer should leave an automotive repair shop fearing for their safety after raising concerns about services they paid to receive. This review will be updated based on how the business chooses to address these concerns, whether through meaningful resolution, refusal to engage, or the outcome of any civil remedies available to me. Customers have a right to expect competent workmanship, honest communication, and a safe, respectful environment in which to ask questions about repairs performed on their vehicles. Businesses have a corresponding responsibility to address customer concerns professionally and to maintain an environment free from behavior that could reasonably be perceived as threatening, intimidating, or abusive. No customer should feel unsafe when seeking clarification, accountability, or resolution regarding services for which they have paid. To resolve this matter, I am requesting reimbursement for any repairs that an independent mechanic determines were defective, incomplete, unnecessary, or improperly performed, along with a good-faith effort to address the conduct described above. I would also appreciate acknowledgment that this behavior does not reflect an acceptable standard of customer service and assurance that appropriate measures will be taken to help prevent similar incidents from occurring to others in the future.

A fuse blew on my 2026 Camry. Fuse panel under dash; hard to access. Made an appointment with the…read moredealer and went there. Despite having the appointment, they told me it might take 4 hours before they could get to it. Went to Quantico Tire and Auto. Immediately replaced fuse. No charge.

Expensive. I love Firestone tires since I had nothing but trouble with Goodyear. While getting my…read moreyearly inspection I asked them to take a look at my tires. They recommended all 4 to be replaced. They quoted me about $300/tire. A few weeks later I noticed the fronts were splitting and almost no tread. I was passing a Firestone, they replaced two fronts with the type that quantico quoted me and said the other two will need be replaced in about 20k miles. The tires cost me $200 each including that extended $25 warranty. I am sticking with Firestone place of business.

Alex was great. I found out about him from a referral from another mechanic. So that's saying…read moresomething. He's this mechanics go to guy for certain jobs. Alex called back when he said he would. Had time to talk. Got the job done quick on my lifted black 4runner! ...and a very fair price. Laid back guy, seems to have been in business a long time. Known for mufflers and suspensions. Thanks Alex!

I told Alex how I wanted the exhaust done not chop shop quality. I payed over 600 dollars he even…read morewanted more saying he will make a better exhaust that's online i wanted for 800. Dont go to this location for a nice build exhaus. They aren't bad with alignment only start they got.

I could not be happier with R&j Auto Shop!…read more I have a 99 Chevy Silverado that has sat for years. I put a charger on it, which read 14.4 volts, but still it would not crank. I reached out to a number of shops, and R&j was the most responsive and reasonable. I am so glad I did. Jorge was very communicative, and texted me to let me know when he would be arriving. He brought all the tools needed to diagnose the problem. Since it was an easy diagnosis, Jorge did not charge a diagnostic fee, which was very reasonable. Jorge let me order the parts I needed, and even suggested I replace the serpentine belt at no additional cost. He replaced the alternator, battery and removed the aftermarket alarm that was draining the electrical system. He even diagnosed the brake issue that we found once the truck was running. R&j Auto Shop is my go to for quality, quick auto repairs. Jorge is a great guy and easy to work with. I highly recommend R&j Auto Repair!!

I had reached out to Jorge when my car failed the Virginia safety inspection due to a faulty…read moreABS/VSA module. Most shops recommended replacing the module at a whopping $3,000. I decided to do the sane thing and look at repair options instead. I had found Circuit Board Medics in South Carolina (these guys are the real deal btw) who would go on to do my repair for a 10th of the replacement price, but almost all of the shops around me were unwilling to remove the module for me to ship it out and then reinstall it once it was shipped back to me. Except Jorge. He gave me a reasonable price and service dates which was a little too close to the reinspection deadline but I had hoped it would be done by then. The first appointment, Tuesday, August 11, went really smoothly, Jorge came to my location and took off the module for me to ship out to the module techs down in SC on express delivery. Unfortunately there was only one day between me shipping it out and Jorge's Thursday appointment to reinstall the part. The techs in SC had a same-day turnaround but they ended up shipping it back out to me on the day of the appointment for it to arrive on Friday. Things had been going superbly up to that point. Because Thursday was the last day of the 15-day grace period, I was anxious to get it done as soon as possible because the fact that the period ended created new complications. Unfortunately, Jorge informed me that he would not be available until the following Monday. I understood his booking situation so I let him know that I might look for someone else to complete the job sooner because of the deadline that passed. He then offered to try to come on Saturday to which I offered to pay extra for him to try to come out on Friday, to which he agreed. Friday comes and I had asked him to let me know if he's likely to come out that day. He tells me that he couldn't make it that day at 7:30PM which was odd but things happen so I hoped he'd be able to come out on Saturday. Saturday comes, he texts later in the afternoon that he's busy and would come on Monday at 12PM. I didn't want to try to get a Sunday appointment at that point so I let it be. Monday comes and he's not here. A little while later he lets me know he's on his way, arrives at 1:30PM, gets the job done, and then we parted ways. Obviously, this was not the kind of service I expected to receive. I felt mistreated because of the following reasons: 1. I could have had someone else come and finish the job by Friday or Saturday. I completely would have understood if Jorge was unable to come but he sold me false hope and I believed it because, 2. I didn't want to rent a vehicle until he could come out but I could have! I thought it would be unnecessary since he'd definitely come today, tomorrow, the next day, when Christ comes back, etc. 3. I have lost earnings for nothing when I could have rented a car out and recouped some of the expenses that I had incurred and will incur because, 4. The car still failed inspection for another reason I didn't think would fail it and had I been working this past weekend, I would have been in a better position to get that new issue fixed. 5. I can't legally drive on public roads because the grace period has passed. Though it was the module techs who delayed the module, I had asked Jorge if he would be able to take off the module one day earlier so we could avoid a situation like this. He said he would try but he never confirmed it. The first appointment took literally 20 minutes and I would have paid extra for him to come the day before at an off hour or something so the inspection window would have less risk of closing. Though fixing this ultimately didn't stop the car from failing inspection again, at least I would have had more time to prepare for the next repair BEFORE the window closes. 6. After all of this grief, he was still late by an hour and 30 minutes on Monday without a single word of acknowledgement of the fact! I am so angry and disappointed in the way this all turned out. What had started off as an exceptional service has ended up costing me what I never expected it to, simply because an edge case scenario could not be handled properly and professionally. I hope Jorge can clarify any wrongdoing on my side and maybe rectify his end. I still reluctantly encourage anyone to give him a chance based on the other reviews written about this business and the factoring of "things happen"-ing, but he has lost my confidence. This is technically a one-star review but I didn't want to be any more blunt.

Once again, I've received exceptional service at MJ Auto Repair. Extremely professional, as well…read moreas considerate of my time. Received new brake pads, rotors, replaced a light bulb, and even got my State Emissions and Inspections done -- all for a very reasonable price. Very trustworthy establishment, and I will continue to drive from Spotsylvania, VA, to receive service for each of my vehicles in the future.

Not enough words to express the quality of service we received today. Was on an 8 hour road trip…read moreand had a sudden issue with our car and happened across MJ Auto Repair by chance as we were in need of IMMEDIATE engine service. Not only were they able to help us fix the car, but the kindness and hospitality that they showed us was unlike anything I've experienced before. 2 hours later, with a shared vehicle to grab some lunch and a reasonable price out the door.... we were back on our way. 100% recommend.

Eddie has done an amazing job modifying my son's scat pack ! He takes such pride in his work I…read morewould never trust anyone else with any of my cars. He has also done work on my Altima That would have cost a fortune anywhere else! I highly recommend for anyone who needs honest car mods/ repairs done!!! The very best!

Terrible shop!! DONT TAKE YOUR CAR HERE!! they will scam you!! I have evidence to back everything…read moreI'm saying! insurance paid this shop to do work they did not do the work.