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    Bravo Cuts

    3.5 (8 reviews)
    InexpensiveHair Salons
    Closed Closed

    By appointment only

    Updated 1 month ago

    Services - Bravo Cuts

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    Serenity Hair Salon

    Serenity Hair Salon

    4.5(31 reviews)
    5.2 mi
    $$

    Mandie always does such a great job with my highlights! Always a nice ambiance and all of the…read morestylists are very kind.

    I had been going there for 4 months. The whole purpose was to slowly lighten my hair a little. They…read moresaid you can't just color it lighter, you need to lighten the hair. The first visit I told them my hair goes darker than the shade so to please not put a dark dye on my roots. They also applied a glaze (I think that's what they called it) that would lighten my hair one tone in just a few areas. They said it wouldn't damage my hair. They ignored my knowledge of my own hair and dyed it too dark and it felt really dry and damaged once it dried They were nice enough to give me a conditioning treatment the next day to fix the dryness. I kept going back and on one occasion I went home with dye still in my hair because it wasn't properly rinsed. Stained my coat and had to jump in the shower to rinse it off. The last visit I asked my same stylist if we could go a bit lighter. She told me she would do 40% of the lighter tone. After my appointment I was horrified to see I had a very visible stained forehead and then noticed my roots were darker than the rest of my hair . I texted her the next morning and she said she would color over it with a lighter color. Huh? They told me initially that you can't do that, plus it's recommended you wait to color over color at least 2-4 weeks. So I wasn't feeling comfortable with doing that. Of course it was right before my birthday so I was pretty upset. I asked for a refund. The stylist was always very kind and professional which is why I kept going back despite all the incidents that were upsetting. The reason I am not going back and never recommending this place is because one of the owners was absolutely horrible when I talked to her on the phone. She displayed the opposite of serenity. Horrible customer service, lack of kindness, rude and didn't let me talk. Not to mention she didn't apologize once for dying my hair too dark. Instead she yelled at me for texting the stylist. And added that I wasn't charged enough for the services. Really? So I didn't pay enough for all the aggravation and mistakes? Being an owner it would be a good idea to be professional, kind, try to make up for the mistake and at the very least have some good manners and apologize for what happened. If you want a serene experience I wouldn't recommend this place, especially if something goes wrong. Which is when customer service really counts. If you don't mind careless mistakes, wrong hair color and unreturned calls, this place is for you!

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    Serenity Hair Salon - Blonde Highlights

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    Bravo Cuts - hair - Updated May 2026

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