Oh Braums, lately you have been NOT doing the best.
Example: ordered a chicken sandwich with added jalapeños. It comes totally plain. Not anything on it. Fries were also ice cold.
Go back through drive-through, ask them to remake the sandwich: now it has ONLY jalapeños on it. Oh well, I give up.
Asked for hot fries. Asked to pull up. Had to wait 14 minutes for them out front in car. Total time over 20 minutes to get a sandwich & fries (and this is at 3pm on a Monday).
Finally try sandwich -- turns out chicken is cooked to an inedible, shoe leather, level. Had to throw it away & not eat it. But at least 2nd round fries were hot. Left still hungry, but has to get back to work.
Overall, they seem just poor at listening & communicating from the drive through to the order in the kitchen.
Also 1) fries are regularly sold cold, 2) chicken is WAY over-cooked.
Salads are generally quite good! And the staff does not change the order & salads do not involve listening so they are just good as-is. Highly recommend ordering one of those. read more