We are happy repeat customers with Masonry & Glass Systems. Our first experience was with having…read moreglass block installed in two of our basement windows. This time around we hired M&GS to install new windows with new sills, front doors and storm doors off our family room. All the work was done with quality and class and we couldn't be happier with the outcome. Our house was built in the late 60's and we have those dreaded double front doors. I call the one side a dummy door because it's unusable since the back of it is the wall to a bedroom closet. We'd been dreading having this replaced because we watched our neighbor have the same type door replaced and his contractor (not MS&G) had a really hard time of it. Not the case with MS&G. They have experience with these doors and had ours installed with ease. I hope this review helps you in your home remodel journey

Absolute waste of my companie's time. I requested a quote for replacement windows on a rental home…read morewe manage. That was on the 3rd of January. To this date, now the 20th, I have no quote and after calling three times to follow up, no call back or resolution from anyone in the company. I now have to start over with another vendor. If I cant even get the quote, I can only imagine how installation would go. Very disappointing. Surprised at their current high mark ratings

Staff is the sweetest price was great for our chip repair and our car was done quick.10/10…read morerecommend this lovely local business.

I can't recommend these guys enough. They were able to quickly and efficiently replace our giant…read moreRV windshield. They were great at communicating and allowed us some flexibility with parking since timing coincided with our move.

I ordered a piece of glass for a table top and I have never seen worse quality. The edgework is…read moredull, flat, and uneven, with visible waves running through it. Looking down the side of the glass, you can clearly see every imperfection. I have been a customer of Metro Glass for over 20 years, but in the last 5-6 years the quality has gone downhill dramatically. Nearly every order I've placed has had something wrong--pieces cut too large, measurements not matching the specs I provided, and poor finishing work. This latest order was especially disappointing. There was an oily residue along the edge of the glass that smeared when wiped away, leaving the edge looking cloudy. When I asked about it, I was told it was because the edges are "hand ground." To me, it looks more like outdated work from the 1950s than the quality I used to expect. Out of frustration, I reordered the exact same piece of glass from Kirkwood, and the difference was night and day. The edge was clean, clear, and perfectly straight--the way it should have been the first time. After years of loyalty, I can honestly say the craftsmanship and attention to detail at Metro Glass are no longer there.

I had a very frustrating experience with this company. The installer, Robert, showed up very late…read moreto the appointment and never even called to let me know. I had to call the office myself to figure out what was going on. Robert assured me he could replace the fogged glass unit in my front door and claimed he'd done this "for years." He did not explain the process at all. I later found out my door is a Peachtree door, which is not meant to be serviced this way. Instead of telling me that, Rob went ahead and cut the glass out of the door, claiming it would "look the same." It absolutely does not. The result looks terrible--there's silicone smeared all over the door, and the overall finish is a mess. Had I known this would be a hack job, I would have replaced the entire door for just a bit more money. To make matters worse, when I tried to speak to the owner to file a complaint, I found out Robert is the owner--he just doesn't want customers to know that. He even tried to blame the poor work on a junior technician. Completely unprofessional from start to finish. I do not recommend this company.

This review will touch on several aspects of my experience there:…read moreWhen I entered the store, there was one woman at her desk behind the counter. She got up and I explained to her what I needed: All I needed was a small pane of glass, 4 x 13 inches. I had brought a sample glass, which I asked them to replicate, but!!! to just make the new one 1/8 " slimmer than the original, along the 13 inch side. After I had told her all of that, she said that she was not the one who needed to know, but that she needed to call a technician from the back. However, before she could do that, I needed to pay: $ 9.72 for the little pane of glass...OK, no problem... I need it! I tended her my credit card. She refused it, saying they only take cash under 20 $. Well, my car was parked a little stretch away, since they don't have a parking lot. I said to her that while I was getting the cash from my car, she could maybe have them cut the glass, to save time?? NO, not possible. First pay, then service... was her answer. I walked out to get my purse, returned and paid in cash. Then she called a technician from the back. The elderly employee took notes on a pad, of what I wanted, then proceeded to the back of the place, where they manufacture the orders. The female employee pointed me to the exit door and told me to go to the side of the building where there is another door, and this is where they would hand me the new glass pane. So I am standing outside, in the sweltering heat (100 F that day!)... with the brick wall and the sidewalk reflecting the heat at me, no shade tree... and sweating, waiting... after about 15 minutes, I got my glass pane. I checked it and it was exactly the size of the original, not 1/8" narrower! Return inside, explain what's wrong... repeat of the first part... waiting... another technician comes back and hands me the new pane: it is 1/8" shorter now, not 1/8" narrower! Reclamation on my part. They go back and do it again....now the new version is 1/8" shorter AND 1/8" narrower.... somebody help me!!! Next round and finally, I get the correct size pane. At that point, I could not refrain from making a comment to the front employee about how this experience was anything but customer friendly to me. She took offense at that! No "sorry" no nothing! I will make sure to never even accidentally step into that store again. There is another glass cutting store about 2 blocks further down. I'll go there next time.

It seems I am not alone in this post. The customer service is HORRIBLE! I needed a double pane…read morewindow replaced. When I dropped my window off, I explained that I work and would be getting there right before 4pm to pick it up. The lady said "That's no problem! We are open till 4." I started calling at 340 to tell them I was on my way, no answer. Then when I got there at 3:54pm, EVERYONE was gone! So, I went back the next morning and explained what happened. The guy laughed and said "Guess they dipped out early on ya!" and laughed again. As a paying customer, that is not funny. I wasted my time leaving early from work to pick it up and had to go into work late the next day to actually get the window I had already paid for. From now on, I will be going anywhere but here! Hopefully someone looking for a repair will seek out reviews and chose to go somewhere else too! They do not deserve your business!

We had a very poor experience with another company when researching windows and installation and…read morewere a bit cynical of contacting another business. However, the process of obtaining a quote was indeed as easy as Zen Windows website makes it out to be; check out their website and watch the videos. I completed their form with the number of windows, approximate size and the requirement that the windows must meet a minimum efficiency. A reply was quick and thorough and above all easily understood and answers to questions were immediate. Dennis provided all the information needed should a permit have been required. Once accepted, Kevin came out within a few days to take specific measurements needed for ordering the windows. Within just over a month, we received a call asking if the installation could take place within 48 hours as they had an opening. Ed, Jimmy and Daryl were the installation crew who arrived promptly and you could not ask for a more conscientious and professional team. They seemed to get along and worked well with each other. Care was taken to protect floors and carpet, the installation and operation of the windows was explained, and clean up was meticulous. I had planned to shampoo my carpets after they were finished and Daryl did such a good job of cleaning up the floors I did not have to vacuum first! We had 6 windows replaced and opted for the Endure EN600 series double hung, Energy Star Certified windows. These windows were installed on a warm day in rooms that get the afternoon sun and it was immediately apparent that the sun gain was much lower than the previous windows. The wind is gusting today and there are no drafts! The total cost was a bit above some of the other estimates but after our previous experiences as well as the ease of the ordering process, the personable and professional installers- much less the quality of the windows- it has been well worth it.

Dennis and Rhonda were quick and fully responsive to my questions and made the whole purchasing and…read morescheduling process very easy. Their seasoned installers were very professional, prompt, and respectful of our home. They worked hard to replace our entire two story home in one day before bad weather was supposed to hit the next day. We feel like we got a great product that will last for many decades which also has a great warranty. I would definitely recommend them to anyone wanting the best customer service and no pressure sales with a great buying experience.

After searching for the right company within our budget we chose Viviano's, and I am so glad we…read moredid! The crew was so professional, polite and respectful of our property. We are so please with the entire process and our windows look amazing! Thank you to Mark and his crew! John and Sherry Walker

So happy with my new windows, didn't think I'd be able to keep the mid century look of the house,…read morebut Virginia at Viviano Windows had a genius design. Eddie and his crew did an expert installation very professional and great clean up inside and out! Wouldn't have known they were here except the beautiful new windows they installed. The price was very affordable and the Sunrise High performance thermal windows look nice and slick. Not like bulky vinyl windows.

After checking Safelite sites and reading the horror stories from customers, I sought local glass…read morereplacement companies & found 'Bones', on Manchester in Ballwin. I called & spoke to Megan and Grant, who were both VERY informative & personable. I had ALL my questions answered and set the appt. Their pricing was competitive similar to safelite's quote. The receptionist, Abby, was Very pleasant and helpful as well. I spoke with the technicians, Tyler & Dillon, who explained the procedure and how long it would be. About 30 minutes later, it was finished and ready to go. They even gave a $10 discount upon paying. ALL the staff was great at what they did and I fully endorse and recommend, 'Bone's Auto Glass' if you windshield or glass needs repair or replacement. Keith Kennedy, Ballwin

Took in a vehicle to have a rear deicer function repaired. It required using a 2 part epoxy to…read morebond a dislodged metal connector to the glass. All the other glass shops in the area stated need to replace the rear glass panel at a cost of $600. These people were friendly, helpful and fast. Plus they saved us significant money.

Great customer service. Had my 2016 Acura MDX windshield replaced next day after calling. Dennis…read morepersonally recalibrated. Can't recommend them enough!

Friendly and flexible with a fair price…read more Repaired a small chip in my windshield at my workplace.