I had a horrifying experience in April of 2024 here. I came for treatment for a neurological…read moredisorder that had become exacerbated, but was labeled psychotic, treated like I wasn't even a human being. I wasn't allowed to have visitors or make phone calls and there is no documentation in my records as to why my civil rights were revoked. It shouldn't matter if a person is truly psychotic or not, but staff here will treat you like a second-class citizen if they believe you are a psychiatric patient. Staff would not allow my husband to visit with me and they never even told me he showed up. I was devastated because I thought my husband had abandoned me when I was in a neurological crisis. When I requested my medical records, they were filled with errors, and they falsely documented that my husband agreed to transfer me to a psych ward. As if my husband doesn't know my medical history. He would never do that! Staff at Marshall documented that my rights to use the phone or have visitors were revoked. Whether you're on a 5150 hold or not, or a psychiatric patient or not, this is a violation of a person's Civil Rights and in violation of the Lanterman Petris Short Act ***(which BTW, the patient advocates and staff at Marshall told me they "never heard of the LPS Act", which is the law that governs 5150 Holds, and the law that California put into place in the 1960s TO END INDEFINITE HOSPITALIZATIONS AND CONSERVATORSHIPS and to make sure psychiatric patients did not have LESS RIGHTS THAN PRISONERS) My husband wrote Marshall a signed letter asking them to change the false documentation and false quotes they attributed to him in my records, but they wouldn't. El Dorado County Behavioral Health ended up correcting their false documentation in my records. But it wasn't without a fight, and it wasn't without severe damage to my marriage and my mental health. I even showed Marshall that El Dorado corrected my records. Filed 3 separate complaints about my medical records being erroneous and inaccurate, but they don't care. Now I have false diagnoses in my medical records, which are legal documents. In 2016, Marshall agreed to pay $5.5 million to settle allegations that it defrauded Medicare and Medi-Cal in billing. They were double-billing and practicing fraudulent documentation. Well, it seems that they are now trying to use psychiatric diagnostic codes in order to get reimbursed more money, since they can't get away with double-billing Medicare and Medi-Cal anymore. Psychiatric patients (and non-psychiatric patients) who are mistaken for substance abusers or psychiatric patients at Marshall are in real danger of losing their civil rights here and I don't say that lightly. I'm absolutely disgusted with this place and will never go there again. I was so upset about my experience at Marshall, I ended up creating an advanced directive just to have in writing that I am never to be brought to Marshall under any circumstances.

Extremely negligent staff in the E.D. Proving that Marshall…read moredoesn't read the reviews any more than they will read your medical history, look at the lame Bot response from Marshall--obviously didn't bother to read this review. ********* I was in a neurological crisis and unable to verbalize or advocate for myself after being brought to Marshall's ED involuntarily. I would have never gone there voluntarily because I've heard a lof of terrible stories. Not just from patients, but also staff. And now I know first hand, how true these stories are. I had been brought in by ambulance. I begged ER staff to contact my husband. I told staff multiple times I needed him to explain my medical condition to the doctors because I was not in a state of mind to speak for myself. I told staff multiple times they had permission to share my medical info with him Instead, when my husband DID show up at the E.R attempting to advocate for me, whoever the Marshall staff was that saw him turned him away and told him to go home. They did not document his contact information, and did not take any of my medical history from him or document it. I was a nurse myself for over a decade before being diagnosed with a diability, and I understand that sometimes things are so chaotic, you have to turn away visitors, or err on the side of not violating someone's HIPAA rights. However, it is completely unprofessional and irresponsible to fail to obtain someone's medical history from a family member, when that patient is in a crisis and unable to speak for themselves, and when that patient is Begging staff for their loved one!! Not only that, because this person did not document my husband's phone numbers in my medical chart or tell any of the healthcare staff who were assigned to care for me that my husband had shown up looking for me, I spent nearly 18 hours in a state of complete despondency believing my husband had abandoned me during a medical crisis When I tried to speak to the Patient Advocate at Marshall about being treated for a misdiagnosis for nearly 24 hours because whoever this person was that spoke with my husband and didn't document the medical history he tried to give her. I was upset, and I was trying to give the patient advocate the whole story, but she wasn't interested in hearing the story, and kept yelling my name at me over the phone, so she could interrupt me and say "The person you saw was NOT a Marshall employee" The Marshall patient advocate was completely unhelpful. I wanted to confirm who that person was, and because no one documented my husband's visit, I don't know for sure if it was a Marshall employee, or an El Dorado County employee. I was already traumatized from having my civil rights taken away. It was documented in my chart that I wasn't allowed to have visitors, use the phone, or use the bathroom by myself, but there is no documentation or rationale in my chart as to why my Civil Rights were being violated. When I muttered under my breath how much I hate Marshall, the patient advocate said "Oh, you hate me? Well, you can just hang up on me and never speak to me again then." So I did hang up on her. That was on Friday 4/19/2024. I ended up filing grievances against both El Dorado and Marshall Hospital since I wasn't able to confirm who it was who did not take my medical history from my husband, or pass on his correct contact information to the staff, or to the night shift when shift changed, or even bothered to tell me he showed up. They transferred me to a psychiatric facility within 8 hours without properly medically clearing me. When I got to the psych hospital, I finally saw a doctor who agreed that an autistic person did not belong in a psych ward. I am truly traumatized by this and haven't slept in two weeks because of the nightmares. I would never wish this experience on my worst enemy: feeling like no one believes that you're not "crazy", and taking away your civil rights without a reason. One star for the sitters in charge of watching over me. They were great and treated me like a real person But 0 stars for the hospital itself. Totally unprofessional and negligent. All they had to do was talk to my husband and verify my diagnoses.

The staff and surgeon are amazing! Marshall is best care I've ever had. They are always on time -…read moreno waiting. They communicated everything to me and the staff was so friendly and nice and funny too.

Surgery to have cyst removed from wrist bone. Dr. Dixon is caring, compassionate and honest. The…read morepre-op staff were all caring and explained everything as they were doing it.

I was pleasantly surprised at the wonderful care I was given in the emergency room at Marshall…read more Checking in was easy and I was greeted with kindness. Triage was equally as good. The next nurse (Tyler) was especially thorough and had an awesome bedside manner! Thank you to everyone who including the doctor and the transport staff.

I had to spend a few hours at Marshall ER on Sunday, January 31, 2026. I was in a room by the…read morenurse's station and also the security people. I heard nurses and techs being catty after walking away from a patient's room. I heard them yelling from the nurse's station to "be quiet". I hears them laughing loudly. We are all there sick and this is not an atmosphere to help us get better. I spilled my urine bucket by mistake and let someone know right away. The entire stay was spent with urine under my bed. It never got cleaned up until I moved out of the room into the hallway again next to the nurse's station. I could hear everything they were saying about other patients, unkind things. I was appalled. What were they saying about me? I met with a marvelous social worker I believe her name is Allie. She was so patient and kind. She deserves all good things life has to offer her. The poor patient next to me was just yelling for some air. The security guys said she's too old anyway and they snickered then at one point I thought she had passed away. The halls were full of beds. The doctor that I finally saw was great! Dr Skratts maybe? He was so empathetic toward me. If I just had to rate him it was be a five star rating. Unfortunately too much happened that I cannot unhear or see and it's a horrible vision I have to live with. I'm scared of retribution by posting this because it is the only hospital in my area within 40 miles.

Dr Tan, as always, took extremely good care of me. He is never in a rush and explained everything…read more I would definitely recommend Dr Tan for your surgical procedure. The office is very good and keeps you updated on his schedule.

Marshall staff is caring, considerate, professional and wonderful…read more thank you for your excellent care and treatment.

Dr. Vance is an amazing doctor with a very calm and reassuring bedside manner. He makes you very…read morecomfortable about consulting about ailments and procedures you may really wish to avoid such as thumb reconstruction which I elected to pursue. He was up to date on all of the different solutions and never pressured me in any way or looked down on me because I took several visits before I pulled the trigger on surgery. I am two weeks post-op from LRTI surgery and already feeling 100% better even though I am in the beginning of the healing process. He is a very skilled surgeon with an equally amazing assistant in Amy! I trust his opinion without question.

Dr Vance just repaired my rotator cuff. SLAP tear type 2. Super professional, staff is amazing…read moreand 2 weeks out I am already feeling good and healing well. Several friends have also had shoulders and knees repaired by Dr Vance and all I have heard from them were rave reviews as well! Top notch Dr and staff he has. Also very personable, and seems to really be grateful to get the opportunity to help you. I would not hesitate to trust him with any other ailments needing his expertise.