New customer experience. 1. First price quoted to me on…read morethe phone was very expensive $80.00 for a two strand twist using my natural hair only. I questioned it as too expensive and was then told she would need to see my hair. The price range would be $50.00-$80.00 depending on the hair length. When I arrived, after looking at my hair, Mimi said it would cost $60.00. After starting on my hair, she asked me for the money. I was shocked because I had never heard of requesting payment before services are actually provided. I questioned her about it, and she showed me a sign with rules of service. I asked her was she going to wash my hair because she started to go to work on my hair. She said that would be extra. I asked how much and she said $10.00 for a grand total of $70.00. I said okay and gave her $80.00 (four $20.00 bills). She said that she did not have change. I had only about $9.00 and 50 cents in coins which I had plan to give most of it as her tip. At that point, I was not able to give a tip. There was another customer who was quoted one price but when he arrived it was actually a lot more than what was previously quoted to him. 2. Salon rules were interesting. One rule that stood out is no children are allowed unless they are receiving a service. However, her daughter had her 9 month old son there during the entire visit. The daughter was actually providing a service to another client while watching her baby. Mimi, the baby's grandmother, also helped some with the baby (while working on my hair). The baby wanted attention so he screamed and yelled during the entire visit except when he finally went to sleep for about 40-45 minutes toward the end of my visit. I was going out of my mind with the baby hollering for attention constantly, but it was not his fault. Mimi, I get your rules about no children allowed--However, my question is do you think your clients want to listen to your screaming and yelling grandbaby (no matter how cute) while receiving a service? The answer is "No". 3. With that, I thought Mimi did a very good job on my two strand twists. I brought all my products with me (received no discount). She is friendly and so is her daughter. Try to get all your questions (particularly about the prices and additional item charges billed as one service) answered in a phone call prior to visiting. I saw the baby's playpen in the salon area so I believe it may be a regular event. One thing is for sure I will continue to shop around.

We stopped in for a men's walk in haircut, priced $30-…read more We asked if they did mens cuts, we were told yes. Poor gal was shaking the whole time while doing hair cut, Left my husband looking like a mushroom rather than being able to do a fade. There's a difference between saying you "can" or being a learning salon or stylist with learning prices not $30 dollars worth.

I have never felt more at home than I did while in the salon. All the stylists are extremely…read morefriendly and go above and beyond for their clients. I specifically always go to Lexy, who is a phenomenal stylist that always does wonderfully with my hair. Lexy is amazing with coming up with creative ideas for my hair and executes these ideas perfectly. I highly recommend Lexy to anyone who's looking to get their hair done!!

I had a facial today with Misty, and oh my goodness-- it was INCREDIBLE! I was blown away. I've had…read morefacials before at day spas, and hers was by far the best. She explained the basis behind what she was doing & was politely updating me on which stage we were at during the process. She's incredibly knowledgeable and sweet as can be. 10/10 would recommend to everyone. This would also be a great gift idea. Quality skincare in a relaxing spa-like room, located in quaint O'Fallon.

I have been going to Sanctuary for years and love everything about this hair salon! My hair always…read morelooks exactly the way I love it! Andrea does an amazing at hair extensions and blending them perfectly. They treat you like family and it's always such a treat to get my hair done!

Emily is an AMAZING artist and so missed here in California! She took care of my extensions and…read morecolor and all three of my daughters. All I can say is EXCELLENT!!!!

I have a lot of hair and takes a long time to cut it properly. stylist Emma, took her time and I…read morehad best haircut in years. Highly recommend this young lady.

Ismeta is hands down the best massage therapist I have ever encountered. She truly gives you her…read moreall and wants you to have the best experience. The vibe in the salon waiting area is perfection. The fireplace and cozy chairs are so inviting and relaxing.

I've been going to Dan for cut + color for well over a year now, and I cannot say good enough…read morethings about him! So dedicated to his craft, so personable, and just genuinely a fun + caring human! He's super transparent about his approach, gives *excellent* product recommendations, and makes extra sure that you leave Celeslie's looking and feeling like your best self. I always request more of a "low maintenance color" service so I can wait a little longer in between appointments, and it grows out so beautifully every time. Highly highly recommend!

I found Kita on a simple internet search. I booked her services online for a full weave and could…read morenot be happier! I sent pics to my daughter and she said WOW and that I looked like a new woman. From start to finish, Kita treated me like a million bucks and I look like a million bucks as well. Kita is now my go-stylist for ALL my hair care needs.

Unprofessional, hair was big and bulky like a old lady and overpriced $175 not including hair for…read moresimple bob. Family and friends criticized said it looked horrible.Never will I return or recommend. Not a confrontational person but God does not like ugly everyone said that was wrong that Kita did me like that.Be aware don't waste your time or money.

I will never leave this salon even though I drive from STL! Taylor Baker has been doing my hair for…read moreyears and even did my wedding hair. I'm a natural brunette but Taylor does such an incredible job turning me platinum that most people think it's natural. She's always into experimenting with fun colored toners and my hair always feels healthy leaving the salon. The salon is pristine and the staff have been nothing but accommodating and kind. They've even ran down the street to pick up my take out order while I sat in the salon with my hair processing. I've recommended this salon to so many people and will continue to! Also recommend following Taylor Baker on Instagram! @Taylors.hair.flip.squad

Called to make appointments for my 3 daughters. Line was busy, no biggest happens. Receptionist…read morecalled me back, started with I saw you called, sorry I couldn't answer, what can we help you with. Made 3 appointments for my 3 daughters. Receptionist could get them in at the same time with 3 different stylists. This was awesome for a busy mom. Appointment day, all 3 stylists (I am so sorry but I forgot their names except for Tyler?) listened to what each daughter wanted. They spoke to them kindly and engagingly from hair discussion, wash, cut, and style. Each of my daughters left feeling pampered, beautiful and happy with their hairstyle. Thank you so much to everyone we saw that day!

I absolutely love Susan. She always does an amazing job making sure my hair turns out exactly how I…read morewant it to. I always say to her that she works her magic on my hair.

Elizabeth was amazing. She made sure I was comfortable the whole time, made sure I knew everything…read morethat was going on through the whole process, and made sure everything felt alright and nothing was burning. I can truly tell she cares about her clients and that shows through the way she colors hair. My hair has made my self esteem and confidence go up a ton. I'm so grateful for Elizabeth and will definitely be going back to her the next time I want my hair done!