THE WORST MOVING EXPERIENCE in my life, in which I have moved multiple times due to the military…read moreand work.
Let me tell you my day with JD Movers. They showed up at 8:00am as scheduled with the tiniest truck. In my conversation with them before scheduling the service I explained the move we wanted. I described the items we had and I asked him to come and see for himself, he replied, "I charge an hourly flat fee." I said ok, cool. He was not my only quote I got, but he was a little more affordable than the others (I was quoted pretty much the same 6-7 hours in total by multiple companies). When they arrived he claimed that I was not clear when I told him about our move, which I was. He said that I did not ask him to bring the 2 trucks he had.
Well Sir, it's not up to me to tell you the amount of space or people you need for the job. Also he scheduled me for 4 people it was only 3.
Then I continued with my day and they started packing few things (many of them were already packed) he came with the smallest boxes and also complained about the many things we had.
They went to pick up another U-Haul around 12:00pm so we can fit everything.
They finished "packing" around 3:00pm
They DID NOT COVER OR PROTECT THE BIG FURNITURE ITEMS. It took them more than the usual time to arrive to the destination, they stopped by 7-11. When they arrived and started unloading they broke many things. My walls were all dirty and some of them had dents. My dinner table was scratched due to the lack of protection and my other big items were also very dirty.
THEY TOOK 11 HOURS TO COMPLETE THE JOB!!
And if 11 hours doesn't sound crazy, THEY DID NOT UNPACK ANYTHING, NOTHING AT ALL. Since we were on the clock and we knew they will take another 5-7 hours to unpack we decided to end the move. Again the worst moving experience ever. We moved from a 3 BR house with only 2 adults living in it. MANY things were already packed and at the end we had to rush putting things in trash bags because it seemed like they were never going to finish.
Around 7:30 pm they were getting the last few boxes, and the owner was trying to charge us more than what it was supposed to be.
I HAVE NEVER SPENT 11 HOURS WITH "PROFESSIONALS" MOVING THE SAME ITEMS I HAD IN THE PAST. Ridiculous!!
If you are reading this and you think, *oh sounds cheap,* DO NOT DO IT! I regret hiring his services, so I could help locals. I will never recommend this company to any one.
-Edit from here downwards-
It is easier to blame others than take responsibility for your own actions. Sadly he has nothing else to say that "I was untruthful in disclosing my real items and location" every thing else that I wrote was not mentioned on his reply since all of it is true.
I am just going to add;
1- I was straight forward with all my information, since the moment I requested a quote I entered my information, the *from* to *where* *number of rooms* *number of boxes* and so forth. The location was very clear, when he gave me the invoice he knew my exact address.
2- We were never asked to buy more boxes.
3- The other companies I quoted came over to my house and knew all the items needed to be packed and transported. I still got maximum 7 hours from all, packing, disassembling, unpacking and assembling. These people did not unpack (yes, it was because they had been doing this job for over 11 hours, we were done at that point)
4- I did not disclose in my previous post the fact that he gave me a "discount" and the reason was that he wanted to charge me an additional hour for the time they spent eating. So if you count that, they took about 12 hours from start to finish.
From 8:00 am to 8:00 pm.
5- He states that I fail to do "do my dutie" and not tell him what kind of vehicle he should bring, this just shows the lack of professionalism from his part. I am not going to the doctor and tell him/her what kind a medicine I need it to take, that's why you hire a professional.
You do not rely on the customers imput, any one that works in customer service know that. You might take it into account but if you have been in the business long enough you know that, there's a real reason why we hire professional.
The fact that he drove x number of miles back is not the costumer responsibility to know.