We brought in a car for maintenance. They called and said the car was done at 11am but when we went to pick it up at 4:30, there were lights on, and they had to retest the car and then take it for another test drive. When asked how long it would be, they said just a couple minutes. How long should customers expect to wait for vehicles that are supposedly done after spending over $1,000 to fix an issue? Really not happy with the customer service provided at this location... After waiting significantly longer than a few minutes and being avoided by the employees while we were looking for answers, they told us a sensor got disturbed and they'd need to fix it, so we have to go back tomorrow again to hopefully pick it up. We will see how that attempt at picking up the vehicle goes... read more

I've never had trouble here. Yesterday Gilbert got me in for an oil change without an appointment (I did call before showing up to make sure they weren't swamped). In and out while I snarfed drive thru special in the lobby. I always bring a coupon, check the website, to take the sting out of paying. If this place sold tires, I'd never go anywhere else. read more

The Brakes Plus Team saved the day! We were heading W on I-80 when our engine light came on and the truck started a little shuttering. We called ahead, they diagnosed and repaired the vehicle in record time so that we could get on our way. Thanks for being agile. For your next vehicle repair needs, check out Brakes Plus. read more

A big shout out to the workers At Brakes Plus in Cheyenne..I was in desperate need to have my Jeep fixed..had taken it to another car repair shop and was dissatisfied with them..a couple of people recommended Brake Plus and I went there..they Immediately looked at it and found that the radiator was leaking and I needed an actuator ...they do great work and even went out of their way to accommodate me a ride home..their work and customer satisfaction is the greatest..the prices are satisfactory..I will highly recommend this business for quick service and very trustworthy..Thank you for customer satisfaction read more

Found myself in a last minute pinch before a road trip, and the crew at Brakes Plus made sure I was in and out quickly, only recommended what I needed, and helped me at every turn. Will definitely be back. read more

My cars entire muffler system decided today was the day to come completely off. As I pulled into breaks plus in cheyenne, I went in and told the mechanic at thr desk what had happened. He says that can't be good, let's go look. He walks out and says oh boy, let's get you checked in and see what we can do. Usually they are so busy, you have to leave the car and they would call you. But in no time, they took me in and I was out in a jiffy. Thanks to the awesome crew and management there for all you did for me today! Carmen 2011 chevy equinox disaster! read more

My rear brake pads were grinding. Made an appointment online for first thing in the morning. They got me right in right away, gave me a quote and had them replaced all within 2 hours! Even gave me a ride to run an errand! Cody and crew did an amazing job!!! I will be going back again! read more

Breaks plus was awesome I Was referred to them after I. You unknowingly put a spare tire on my truck that. Didn't fit, from another vehicle and it could of damaged . My wheel studs and made it unsafe to drive . They checked it and put my repaired tire on, I was a bit aneasy not noing how much it was going to cost, I was not charged for anything being a single mother of 6 children ,It is greatly appreciated, I am now a returning customer and plan to use them for all my vehicles for any and all services needed and provided. I went to the location on Dell Range , Thanks Again for your services read more

Quick service and very affordable. Will be using Brakes Plus for all my future car needs.

Beware of this place. Took one of my vehicles in for an oil change and left with an estimate of over a thousand dollars. Was told I needed new brakes all the way around and new front half shafts. Got the impression that the cheap oil change is just a way to get you on a big repair. Update 1/13/17- Put the vehicle on lift today only to find there was nothing wrong with the Cv half shafts. Was told they were cut and slinging grease all over the place. Total lie! Also after checking out the brakes I found pads were worn but not down to the wear indicators. Also found that the rear rotors were fine and within tolerance. Stay away from this place as they are total scam artists! read more

Brakes Plus - Here are the grease slinging Cv boots lol. - Auto Repair Near Me - Cheyenne, Wyoming

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Great service, repairs last and reasonable prices! Check it out for auto repair not just brakes!

My husband and I have been doing business with them for many years and they have always been good. I went in yesterday and need my passenger blinker changed out and they replaced it for me with no charge. They have always been good to me. Thinking back they have done that for me a few times over the years, replaced light bulbs that were out with no charge. I highly recommend this place of business to you if you have any need of car service. read more

Had such a perfect experience here! I bought a battery at Advanced Auto Parts next door that has to be installed professionally. I was prepared to have to schedule an appointment or wait a while. The man at the front (wish I would have caught his name) was so nice and had Caleb come switch my battery right away. Caleb did an awesome job. Was also super nice and changed it quickly. I was able to get all of this done on my lunch break. Total God send so I didn't have to do it after work before I drive home to Fort Collins. read more

We were taking a cross country road trip when our brakes started making a grinding sound. We stopped at Brakes Plus in Cheyenne and they helped us right away. We were taken care of immediately and they had our car good as new within an hour. The guys all working there were incredibly kind and helpful. read more

This place is a joke. I wait 15 minutes in their lot Monday morning for them to open. I am the first person in the door with only 1 other person behind me. All I need is an oil change and they tell me they are booked up until Wednesday. Seriously?? There are 2 people here including me and no one else in the parking lot, 1 car in the shop and you need 3 days to do an oil change? You either need better management or better techs. Do yourself a favor if you are in Cheyenne take your car to Jones Lube and More on Lincolnway. In and out in 20 minutes and that's with several other people there. They also topped off all my fluid and vacuumed the car out. read more

IF YOU ARE A WOMAN, NEVER COME HERE. Now I know this may be something people may hear often on 1-star reviews, but I wish I could give them negative 5 stars. Thats how horrible it was there. My vehicle had the check engine light on, and I went to get it checked through them because they could get me in the fastest... no wonder, it was because of how bad the business is (should have been a red flag). When I got back, they said I had 7 things wrong with my engine. My car was still accelerating and decelerating, and my engine was not making noise or anything. To add a cherry on top, my and 2 other people's codes read that there were 2 issues. Breaks Plus claimed I needed a new engine and that my car may practically explode. I took it to another mechanic for a second opinion and I'm so glad I did! When I took it into the other mechanic, I watched as they checked my car and came to learn this place didn't even check my engine all the way. They never took off the intake gasket to check my spark plugs or any other important things!! THE DUST WAS UNTOUCHED. They even tried charging me for one of those too. After talking to the fabulous mechanic later, just like the code reader said... I only needed those 2 things. Now, my car is fixed and works great. This man only charged me $100 vs the SIX GRAND these other people were saying I would need to spend. The issue was my car was vibrating when it got to a certain rpm and that is all gone! No thanks to Brakes Plus at all! I am a single 18-year-old woman living on my own paying my bills myself and they saw me and clearly thought I was going to be an "easy mark." If you are a woman never, and I repeat never, come here. It isn't worth the time, hassle, or money. THIS IS THE WORST PLACE TO GO IF YOU WANT ACCURACY IN YOUR SERVICING CHECKUP! They are sexist and ageist. read more

Once again I was in need of the quality service from the great people at Brakes Plus, Cheyenne. About 2 months prior, I started feeling a vibration under the front of my Ford Focus. It seemed that it was only occurring when I accelerated. Twice the problem had been previously misdiagnosed, including by myself. I scheduled my appointment today because I thought it was one of my interior CV joints gone bad. Within 25 minutes of dropping off my vehicle, I was already called by Jerry telling me that the problem was my motor mounts, one was broken and it appeared a second was also. The repairs were promptly and correctly completed, and I was informed by Kurt that it turned out only one of the motor mounts was cracked (completely) and needed to be replaced. Thanks to Jerry, Kurt, and any of the other great mechanics who repaired my vehicle. It's so nice to have a quiet smooth ride again. Brakes Plus, Cheyenne is the best. Honest, friendly, great quality service at a very fair price. I will always give them my business as long as they continue to provide this great level of service. read more

Brakes Plus. Where do we begin? Never in a million years have we had such wonderful service. Jeff took care of us from the time we walked in and left. We were traveling across country Tennessee to Oregon with our 2 sons and dog. Then... the scariest thing happen our car was making awful noises and we knew there was an issue. We were able to make it to the shop 8AM sharp. They got us in. Had to order and get a rare part. Made us feel at ease. He made sure our car was working to get us back home to Oregon. And even called us to make sure we made it home. From start to finish what could have been stressful situation, Jeff, Alex and Colleen made us feel beyond comfortable. Thank y'all again. We will say hi when back in town for Frontier days. Thank you!! read more

Made an appointment for an alignment, rotation and balance, and an oil change for 1pm on my day off. Dropped my Tahoe off at 12:30 and went to enjoy lunch and errands with family. At approximately 2, my phone rings and it's Brakes Plus - we think WOW that was fast!!! Yay!!! But - no. They were calling to tell us that we needed an additional $1,000 of work before they could do the alignment, but the oil change was complete and - even though there was no alignment done - the balance and rotate was. Here's the funny thing - we LITERALLY had all but ONE of the "must have" things on their list done by our own trusted mechanic in Oklahoma before we moved here a little less than a year ago. We figured an alignment before winter wouldn't hurt, but I certainly wasn't expecting $150 worth of services to turn into almost $1,200. I have a trusted mechanic here - he's my neighbor and has worked on my vehicle before - so I asked him to take a look and GUESS WHAT??? Turns out I needed back brake pads. WOW. I have an appointment with Fat Boys next week. Maybe I'll have my husband drop it off so I don't get screwed or taken advantage of because I'm a woman and CLEARLY know nothing about the vehicle I've owned for nearly a decade. Oh!!! And for a $68 oil change you'd think maybe they would reset my light?? Nah - too much trouble for them I guess. Even with the $19.99 basic service at Walmart I get the courtesy of resetting the CHANGE OIL light so I don't have to. Worst experience ANYWHERE since we moved to Cheyenne. Just sad. ZERO STARS would be better, but that's not an option. read more

I was referred over from Discount Tire. I walked in and they knew exactly who I was and what I needed. GREAT customer service, they make sure you're taken care of, and very fast and efficient! read more

Did my brakes at a reasonable price, didn't try to upsell me uneeded extras. Hope they keep the same standard of service for the next time I need brakes. read more

Air conditioner failed on a road trip 1000÷ miles from home. Jeff and staff assessed the problem quickly, ordered the part, and kept in touch so I could return to the shop when the part arrived. While I waited, I had the opportunity to watch and listen to interactions with other customers. I didn't catch all the names, but every staff member was friendly, courteous, and provided complete and understandable information. Repair was completed right on the estimated time frame. As a stranger to the city, I feel very fortunate to have found them. Highly recommend. read more

Went there for front end alignment. They did an inspection and told me my control arm bushing were shot and have a me a $500+ estimate. I am a mechanic so I took it home found nothing wrong. Took it to another shop had them check it they found nothing wrong and aligned it. Told a friend about this and he said that is what they do. So look out here. Mike w read more

During oil change it was noticed that I needed a ball joint and cv joint. So glad I had this service and made aware that I had major front end issues! Had the work done today. I was brought home, and when I picked my car up, Patrick was very helpful in explaining the repairs. Great place! read more

Drove an hour to Cheyenne because Brakes Plus gave me an estimate that was $100 cheaper then anyone else to replace two front disc brakes. They were very friendly and pulled my truck right in, and then after about 20 minutes came and told me that the estimate was going to be almost $300 more than what I was told, because I needed new rotors. I told them that they were almost new rotors, but they stated that one could not be turned because it would be too thin and out of specs. I was suspicious, because the rotors were replaced at the last brake job... so I took my truck to another brake shop a few blocks away and they had no problem doing the job and turning my rotors. I told them about Brakes Plus saying I needed new rotors, and he laughed and told me my rotors were very thick, looked brand new, and could be turned many more times. Beware - if your price is too good to be true, it may be because they are planning to rip you off! read more

great service and friendly. Did a great job on my vehicle without breaking my bank.

Made an appointment online easily, and they called to confirm immediately. They were very nice, and did not feel like they did work that was not necessary. Work was finished in less than 2 hours and they called prior to doing any work so that I understood what was being done and how much it would cost. Lifetime warranty now on brake pads is a great thing! I will definitely go back. read more

Does not take appts. Dropped off 8 a.m. for oil and brakes and they didn't start oil chg until 430 pm. Brakes won't even be looked at until next day. Two days without a car for general maintenance, not acceptable. read more

I purchased tail lights for my Lexus. Brakes Plus was kind enough to install my lights free of charge. The employees were all nice and very helpful. I would recommend Brakes Plus to my friends and family. read more

We are a rock band on tour in a van with a trailer. Our radiator cracked about 15 miles out of Cheyenne and got towed to Brakes Plus about 3 hours before they closed. They JUMPED into action and made sure we were back out on the road in no time whatsoever. Replacing a radiator is NOT a quick fix. They had everything fixed within the hour. Amazing service! Thank you so much!! read more

A few weeks ago I took my Silverado to Brakes Plus because I was getting a lot of vibration when braking. Even an occasional squeal. I had Chevy check it, and they kept telling me my brakes are fine. Brakes Plus told me my pad thickness was fine, but my rotors are warped and they would have to replace the pads because they are glazed. So I had them go ahead and replace the pads, the hardware, and they wanted to machine the rotors. A couple hours later, I was on my way with new brakes! About two days later, I noticed that when I brakes, the pick-up would stop, but then my foot would go all the way to the floor. Evan told me to take it back in, and I did. They drove it around, pulled it in the shop, then told me they couldn't find anything wrong with it. And they couldn't get the brake pedal to go to the floor. The guy told me Chevy just has "mushy brakes". Well...it had never done that before. So I took it out to Kustom Illusions on Fox Farm and had Randy take a look. He had no problem pushing the pedal to the floor. He then replaced both rotors that were bad and greased the bearings that had not been done by Brakes Plus. He then showed me my brakes fluid, which was dark- and what new brake fluid looked like. Brakes Plus charged me for a brake flush and failed to actually perform the service. Next he showed me rusty pins that Brakes Plus charged me for replacing, and again, failed to do so. Beware of mechanics, especially if you are female. I do not recommend Brakes Plus on Del Range. My experience with them was very shady and dishonest. They did refund $95 of what I paid after being presented with evidence that they charged for services unrendered. I still am not happy with the situation. read more

I always have great service from Brakes Plus. We dropped our vehicle off Sunday evening and used the key drop in the door. I called first thing Monday morning and spoke to Jeff and he had my vehicle in and a quote to me within an hour. read more

I had been having problems with a vibration when driving highway speeds so purchased a set of new tires and went to Brakes Plus for an alignment. Brakes Plus, Cheyenne, WY., told me there was nothing wrong with my alignment and it would be no charge for their efforts. Nice to do business with an honest group of folks. Thanks Brakes Plus!! read more

Was recommended by a friend so I went to get rotors and pads, along with a part of my own I wanted installed. Price and service was good. On top of that, they were very nice and have a good military discount. I have a crazy schedule and they were very flexible with drop-off and pick up. Finally, they have a lifetime guarantee on brake pads, just pay for labor! Very satisfied. read more

These guys are great!!!!. Very honest on the repairs that my vehicles need. Highly recommend them for all your vehicles needs

I am so thankful for these guys. Trusting a mechanic with the work they do and with my pocket book has not come easy. I was recently on a road trip with my daughter and was pulling a trailer and needed new brakes on my truck. We had already had some delays in our trip and were running behind. I pulled in and the guys at Brakes Plus of Cheyenne hooked me up with fast, friendly and cost efficient service that got me back on the road quick. Such a God send these guys. Jeff McMartin the general manager helped me out a great deal. Thank you guys! I would definitely recommend Brakes Plus of Cheyenne to a friend. read more

Absolutely awesome service. Got my vehicle out in a very timely manner. Everyone's attitudes were above amazing. Would definitely go back again. The gentleman working in my vehicle, Mr Lopez did a fantastic job to ensure all my needs were met. read more

These guys are awesome! Talk to Jeff he will make sure you car is running like new! I have had many repairs done here and they have never tried to push me to pay for repairs that I don't need. Good people! read more

Took my daughter's car here for a simple four wheel alignment, after installing suspension parts and getting new tires, done by myself and an ASE Certified mechanic. They call and say that their technician broke the camber bolt and it would cost me only $263 for used parts but that they would not charge me for the labor. Great Deal, stay away from here their "$60 four wheeled alignment" is a flipping scam!! read more