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Big Al's Auto & Exhaust

3.5 (17 reviews)
Closed • 8:00 am - 5:30 pm

Services - Big Al's Auto & Exhaust

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Big Al's Auto & Exhaust Photos

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Review Highlights - Big Al's Auto & Exhaust

“Andy explained that he belonged to a network which would guarantee the repairs outside of the local area.”

Mentioned in 4 reviews

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Cheyenne Auto Repair & Service

Cheyenne Auto Repair & Service

(12 reviews)

Avoid Cheyenne Auto Repair and Service. I brought my 2015 Subaru Impreza here to fix a failing…read morefront right wheel hub and a negative camber issue from a previous accident. Instead of properly diagnosing the bent suspension component, they just threw parts at it. They charged me $731 to replace both front control arms, which completely failed to fix the negative camber. They also charged me a $55 diagnostic fee to "inspect tires and check for cause of uneven wear," and then completely failed to fix the problem causing the uneven wear. To make matters worse, they returned my car with extensive body damage that wasn't there before. There are strange, veiny scratch marks everywhere across my front left quarter panel and the driver's door. I have no idea what happened while my car was in their bay, but it is entirely unacceptable. Mechanically, their work was just as careless. They handed the car back to me with a crooked steering wheel. They didn't perform an alignment after replacing the control arms, which is basic mechanical negligence and will quickly ruin my tires. In fact, on the invoice written by John and Will, they actually printed "DOES NOT include alignment" for the control arm replacement - admitting they left a major suspension job incomplete. When I asked about it, they told me to hold off on the alignment until I paid them to replace both front wheel hubs. Wheel hubs do not need to be replaced in pairs, and replacing a hub doesn't affect alignment anyway. They failed to find the actual bent part, scratched up the side of my car, and tried to hold my car's drivability hostage with terrible mechanical advice to upsell me on unnecessary work. Take your vehicle to a real shop that respects your property and doesn't try to scam you.

We had to get a sensor put in our car in the passenger seat so that if there was an accident, the…read moreairbag would come out on the passenger side. They had to order the part which took quite a while to get in, but they kept our car in the garage out of the elements and we appreciated that and then they finish the job and called us and it works. As far as I know it works perfectly I hope we don't have to find out, but the little light is out now so that's a relief and we've had them do oil changes and other things through the years and we've been very very pleased with them.

Crawdaddy Mechanix - Dealership attesting to damage caused by Crawdaddy Mechanix

Crawdaddy Mechanix

(9 reviews)

BEWARE: Unprofessional, Coercive, and Poor Quality Work…read more This was the most stressful and unprofessional business interaction I have ever had. Between the threats and the defective work, I cannot warn people enough to stay away. Check his official business status before you hand over any money. I had an incredibly disappointing experience with Crawdaddy Mechanix. We brought our vehicle in for a head gasket repair based on a verbal quote, but the final bill was INSANELY higher than what was authorized. We were also left with only one vehicle for seven weeks for a repair that should not have taken that long. When we picked up the vehicle, the owner refused to provide an itemized invoice to explain the price jump until after we paid. When we asked for clarification, he became extremely hostile, used profanity, and threatened to call the police and seize our vehicle to force payment. It was a very unprofessional and intimidating environment. To make matters worse, the truck was returned smelling like cigarettes and it is currently leaking oil. It is unsafe to drive on the highway, and now we are going to be stuck paying another shop to fix the original issue. I would strongly advise against using this shop if you value honest communication and quality work.

Very fine service, attention to detail. Super friendly. Customer oriented. Needed an oil change and…read morehe got it that day. Low pressure but shows things that will need attention.

Big Al's Towing & Recovery - Big Al's flatbed roll back after my rental EV ran out of gas ;^)

Big Al's Towing & Recovery

(51 reviews)

had a great experience with Jose today who was very helpful with knowledgable data on how AAA-CO…read morewould handle my long-distance towing claim as i tried to make an expensive decision. this has not been my experience with (happily rare) other towing companies .highly recommended!

Unfortunately, we had an issue with our vehicle that required it to be towed to this garage on a…read moreFriday night. We understood that it likely wouldn't be looked at until the following week, and we were completely fine with that. The problem was the lack of communication. We never received a call or update, so I eventually had to call the shop myself to find out the status. I was told I would receive a call back, but that call never came. I ultimately had to go to the business in person just to find out what was going on with my vehicle. I was given very little information about the actual problem, but was quoted nearly $9,000 for the repair. We decided to get a second opinion and took the vehicle to another mechanic. They diagnosed the problem and had the vehicle repaired within two days, for less than half of the original quote. Unfortunately, based on our experience, I cannot recommend this shop. The lack of communication, limited information provided, and significant difference in the repair estimate left us very disappointed. There are other shops that provided much better service and were able to properly diagnose and repair the vehicle in a timely manner.

Big Al's Auto & Exhaust - autorepair - Updated October 2026

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