Car Broke down just outside Cheyenne, WY. Big Al's was recommended for help. They towed, diagnosed and got us going in a day for a fair price exactly as quoted. Honest, kind and fair automotive support. Impressive read more

Waited 2 days for a part he ordered we didn't need because he didn't look under our motorhome, then another day to get parts we DID need. Then justified charging "book rate" 6 hrs. labor, $150/hr, for a job he finished in 1.3 hrs. He ripped off 2 stranded senior citizen vets. People with masters degrees don't make $150/hr but he greedily steals double that by charging multiple customers for the same hours. I will be telling everyone we meet traveling around the country to avoid this immoral greedy thief. If he had any conscience he would refund the 4 hrs. of labor he stole from me. One day he will reep the consequences of ripping people off. read more

Big Al's has been servicing our classic cars for several years. They are beyond professional and reliable. Classic cars can be difficult to work on, and in many cases require specific, unique parts. Andy and his team have always sought the best and most reasonable parts/repairs necessary. In many instances, their technicians have gone above and beyond to make sure our valuable collectibles are in safe, working order. Highly recommend! read more

They gave us a quote and then charged us hundreds over their quote, and they didn't adjust the installed part and then charged us $150 more to adjust it later when the car wasn't working right. The main problem was we were paid by the company that did the damage for the repair and had to sign a waiver for that amount, and so we had to pay Big Al's for the Adjustment out of pocket. We feel they took advantage of us and were not shy about it. read more

My car broke down just after getting off the freeway. Lights came on and it had NO power. I called AAA to send a tow truck. Since I am totally unfamiliar with auto repair shops in Cheyenne WY, I asked for a recommendation from the tow truck driver. He strongly suggested Big Al's Auto & Exhaust. To say that I was very impressed with Big Al's is an understatement. They were very busy but they were able to get my vehicle diagnosed and repaired in less than a week. I was treated with respect and dignity even though I was stressed to the max!! Everyone from the tow driver to the receptionist AND Andy were so very professional. If I need repairs in the future, I will definitely choose Big Al's Auto & Exhaust! Thank you very much to all the shop staff who worked on my vehicle. read more

Our RV shut down on the side of the road along our travels and Big Als was able to help us throughout the entire process. (Many shops don't work on RVs but they do) We had thought we got the problem fixed a few months back at another shop in UT to come to find out it was the other fuel pump that was actually giving out. The entire team of the shop were great. Andy let us stay outside the shop to avoid additional costs of a hotel, which really helped. He made sure we were good to go and I really appreciated the communication throughout. We were able to continue on our travels and the RV has been doing well since. I also really appreciated the thorough notes sent to us after explaining their finding and what they did to fix it. It included pictures and even recommendation for things to fix down the line like wipers and lights that were going out. I am glad that they were there when we needed them as not all places give you this kind of service. Thank you! If anyone needs a recommendation in this area they will be the one I refer. read more

Feel totally taken advantage of by Big Al's Auto and Exhaust and their dishonest crew. They did not clean my oxygen sensor and charged me $2100 for new catalytic converters on my truck. Doesn't that just go with the territory when it comes to exhaust systems and especially after charging me so much? It was also causing my engine light to come on even after the new cats were installed. Unprofessional and dishonest. I would never recommend them to anyone. read more

Do not trust them with your diesel vehicle! They don't know what they're doing! They will screw you over! They sent a guy out who was supposedly and expert. He made a horrible mistake turning our key over and it cost us over $10k. We're seeking legal assistance to deal because they won't take any responsibility. The absolute worst! I also found out my grandmother had a similar experience with them pulling incorrectly and damaging her axle. Do not use these guys. They may destroy your vehicle. read more

The employees are respectful and keep you informed about the repairs. I didn't get the feeling that they were trying to find things to fix. The receptionist was a doll! If I need more help, this is definitely the place I'm choosing. read more

I had a flat tire and needed help changing to the spare tire. Als was right on the spot and all done within one hour. The service tach, Chris, was wonderful and very knowledgeable. I would highly recommend this company to anyone. read more

I highly recommend Big Al's! They were recommended to me from a friend and I will definitely to the same. Honest, nice, professional, and well-priced. It's hard to find a good mechanic you can trust, especially as a young woman who knows nothing about cars, but I had a really good experience here. Everyone was very friendly, helpful, and fair. I would recommend Big Al's to anyone and will definitely come back. read more

Forget high performance repairs here ...no clue and they charge big dollars for crap work. Take the money even though the repairs were not successful. Take your business elsewhere.NOW read more

I was stranded on the Highway with my Uhaul trailer and my AAA requested that Big Al's pick me up. A young man, Steve picked me up within 15 min who was courteous and did his work thoroughly and quickly. The owners, Andy and Jeanie were very understanding and helpful in MANY ways beyond simply diagnosing my car issues, including rental car and uhaul truck options. Both of them were extremely helpful and seem VERY honest and trustworthy. Andy explained that he belonged to a network which would guarantee the repairs outside of the local area. Andy showed me the proof of a blown head gasket and even recommended that I NOT repair the car given the cost of the repair.....again, very honest. My only regret is that this place isn't located in my home town!!! read more

The fan blower in my Jeep went out. I left it in the capable hands of Big Al's for less than 48 hours. They fixed the problem and importantly they were kind the whole time. The price was reasonable and my defrost works like a champ many weeks later. read more

I have dealt with Big Al's before in getting a battery for my car. This time it was my transmission. I had my vehicle towed to Big Al's, and then realized that there may be a recall on the transmission. I was going to have it towed to the dealer, but Andy V. took the time to explain to me that, getting another transmission from the dealer could result in yet another problem, and isn't the way to go. He told me that they use Jasper transmissions, and had the same warranty as the dealer (3 yr /100,000), and better quality. The two were not far off in difference of price, but Andy tried to help out in cost where he could. As it turned out, he was able to get the transmission in and Matt was able to complete the job quicker than promised. Very knowledgeable, and very professional IMHO. I really do appreciate all the hard work and the compassion, as I really did not have the money for this job, but it had to be done, and it was a job well done. Thank you for all the information about my new transmission! Very sincerely, read more

I was referred to Big Al's from the Discount Tire store by Chris for a front end alignment. The service was professional, the staff very personable and polite, and the work was done as promised and in a timely manner. Just like having a doctor you can trust, Big Al's crew can be trusted for their car repair services. read more

I was on my way down I-80 across from the West coast to the East coast again last month, and got an "idiot light" on the upgrade east of Laramie. Of course it was late afternoon on a Thursday, so I needed help right away so I wouldn't be stuck for the weekend - had a moving crew lined up for Sunday morning in Vermont. Called AAA and they sent a (very nice) tow truck and gave me the name and number of Big Al's. I called and then spoke with them, told them I needed to know on Friday morning if I could resume my trip or needed to leave the vehicle and fly out. They took care of me and had me on the road again the next morning, with a clean bill of health and a cautionary note to get my automatic transmission fluid changed but be careful, as my Saturn Vue needs a specific kind. I made it back in time to move into my new apartment in Vermont on Sunday morning, and haven't seen the warning light since, so as a woman traveling alone (translation: frequently told I need expensive repairs), I am a happy camper! read more

I took my vehicle in for a repair, a few weeks later I'm back in for another repair... a few weeks later I'm back in for another repair...a few weeks later I'm back in for another repair... a few weeks later I'm back in for another repair... They were told of this on going situation and amazingly my vehicle didn't need to go back in for several months, which was only for an oil change. A few weeks later, I'm back in for repair... a few weeks later I'm back in for another repair...a few weeks later I'm back in for another repair...I can't afford to make them rich on my paychecks, I'm barely making it as it is! read more