I'm a single woman. I've been going to Buck's for a few years for oil changes. This past holiday…read moreseason, in December, I called and asked if I could make an appointment for a "checkup" to make sure my car was safe to drive long distance. They looked over everything, and I waited in the office, which is enjoyable in itself. When they were done I had my credit card ready, but they didn't charge me. Buck is this amazing man who calls me "Kiddo" and helped me feel safe for my holiday travels. But that's not all. I made another appointment for yesterday and Buck took care of everything; he found the part I needed, and worked with my schedule. I picked up my car today, and a couple of hours later I was driving it and heard an odd sound. I called them and was told to bring it in and they would look at it to see what might be the problem. They looked over everything, found the problem, and fixed it. This is the best service I have ever had from an auto repair shop. Most importantly I know that Buck cares about his customers and has made sure I felt safe on the road. I highly suggest that any single woman, with auto repair needs go here, they will take care of you and will absolutely not take advantage of your pocket book.

Avoid Cheyenne Auto Repair and Service. I brought my 2015 Subaru Impreza here to fix a failing…read morefront right wheel hub and a negative camber issue from a previous accident. Instead of properly diagnosing the bent suspension component, they just threw parts at it. They charged me $731 to replace both front control arms, which completely failed to fix the negative camber. They also charged me a $55 diagnostic fee to "inspect tires and check for cause of uneven wear," and then completely failed to fix the problem causing the uneven wear. To make matters worse, they returned my car with extensive body damage that wasn't there before. There are strange, veiny scratch marks everywhere across my front left quarter panel and the driver's door. I have no idea what happened while my car was in their bay, but it is entirely unacceptable. Mechanically, their work was just as careless. They handed the car back to me with a crooked steering wheel. They didn't perform an alignment after replacing the control arms, which is basic mechanical negligence and will quickly ruin my tires. In fact, on the invoice written by John and Will, they actually printed "DOES NOT include alignment" for the control arm replacement - admitting they left a major suspension job incomplete. When I asked about it, they told me to hold off on the alignment until I paid them to replace both front wheel hubs. Wheel hubs do not need to be replaced in pairs, and replacing a hub doesn't affect alignment anyway. They failed to find the actual bent part, scratched up the side of my car, and tried to hold my car's drivability hostage with terrible mechanical advice to upsell me on unnecessary work. Take your vehicle to a real shop that respects your property and doesn't try to scam you.

We had to get a sensor put in our car in the passenger seat so that if there was an accident, the…read moreairbag would come out on the passenger side. They had to order the part which took quite a while to get in, but they kept our car in the garage out of the elements and we appreciated that and then they finish the job and called us and it works. As far as I know it works perfectly I hope we don't have to find out, but the little light is out now so that's a relief and we've had them do oil changes and other things through the years and we've been very very pleased with them.

DO NOT TAKE YOUR VEHICLE HERE UNDER ANY CIRCUMSTANCES!!! They had my vehicle for about a month and…read moreplayed around about dealing with the warranty to get it fixed. I finally had it moved to another repair shop and they hit me with $142 diagnostic bill before letting the vehicle leave the shop. They are terrible to deal with and luckily I had another vehicle available for use or I would have been out of a vehicle for a month +. There was other issues such as not having anyone answering the phone and not getting back to you when they say they will. I will never deal with this shop no matter what.

I don't even know where to begin. If you have an issue with your vehicle and need to have it looked…read moreat, look no further! These folks are the real deal. Customer Care doesn't even begin to describe the above and service they provided for our family and our vehicles we've taken there over the years. They are fantastic, professional, and they won't do a half a$$ job and empty your pocket book. The follow up attention alone is worth giving them a call. I really don't see us taking our vehicles anywhere else. We are loyal customers for Life, or as long as we live in Cheyenne!

I took my car to the auto shop, because last night, in the freezing rain, my driver's side…read morewindshield wiper quit working. I crept my way home & called the shop 1st thing this morning. They told me to bring it in @1pm & they'd check it out. I wasn't there 20 minutes, when they return my key, said it was good to go... no charge... all they had to do was re-set something, & that was it... quick, easy, & inexpensive. Just what I had prayed for. HALLELUJAH-AMEN!!! So, if you ever need an auto repair shop, ARS (in Fox Farm, just off of the So.Greely Highway -- ARS is THE place to go. It's the only shop I've taken my vehicles to in over 25 years!

ARS is the best auto mechanics shop around! My cousin recommended them and uses them for all his…read morefamily's vehicles. SOOO much better than any of the chain places. You're treated like they really want your business! They're friendly, honest, efficient - all that and prices are reasonable! They fix it right the FIRST time (and do oil changes). They took my grandkids' Honda that Firestone had failed at and left a mess, and they had it back on the road in great & safe shape!

Today I was a thousand miles from home in an Enterprise rental car when a light came on the dash,…read more"Maintenance Required: Tire". The light came on every time I turned on the car. I called the local Cheyenne Enterprise facility and was told I needed to go to Jone's because "I am the only one here and I only rent cars." She gave me the address and I headed south. When I arrived at Jone's I was greeted by Michael. He said he'd take a look at the dash. He quickly figured out the light was due to mileage prompt not a problem with the PSI. I was back on the road in 10 minutes. I am still amazed at the kindness and professionalism of Michael. If I lived a thousand miles closer I'd bring my car to Jone's Lub & More.

Friendly service. Lowest prices in town. They can do oil changes, tires, windshields, and…read moremechanic work.

Absolute Goats, I got a flat tire in Sinclair, and they were the only shop that had the tire I…read moreneeded, when the tires got delivered, I realized I ordered the wrong size. Instead of making me wait another day to get new tires on the truck from their sister shop, the manager drove all the way down to Loveland and back to get my tires and get me back on the road. Great service, great dedication, a friendly staff, best tire shop in Cheyenne hands-down. I can't thank these guys enough for their help will be my shop forever.

Wow... service has died here. I've been buying tire from here since 1997. I have a Big O card…read more Went in today because my wife's tire was low. They only asked for my phone number when they checked me in and used my name when the car was ready, so they looked up my record there, and knew how many tires and services I've had done there. I have 2 trucks, 2 cars and 4 trailers that all get tires there and most get services there. They charged me $31.95 for a flat repair. First time I've EVER been charged for a flat repair. Then, when I got in the tire that had been low was set to 40psi, even though its supposed to be 35psi. Store wasn't busy, and even after I had them reset the tire pressure, noted they didn't both setting the other tires either. Disappointing. They need a new manager.

Professional and responsible they helpful good worker and on time I recommend everybody happen on…read morethe road call these guys

I needed an emergency repair while driving from California to Virginia, and these guys got me in…read moreimmediately. They were the ONLY auto shop in all of Cheyenne (and surrounding areas) that could take me in that same day, they got it done in under an hour, and I was back on the road. Incredibly polite, helpful, knowledgeable, convenient, and just all around fantastic service. I cannot recommend this place enough. Go here instead of Midas or Jiffy Lube, seriously!

I was traveling and hauling a trailer cross country (west to east coast trip) and noticed…read moresignificant wear developing on our tires. Fat boys fit us in quickly as we passed through Cheyenne. They easily could have taken advantage of us but they didn't. SUPER HONEST MECHANICS! I would go here for all our auto needs if we lived in town. Very impressed. Highly recommend. We were traveling with young kids and explored the park across the road (use the underground tunnel to access it) while we waited. Really great park too.

I HIGHLY, HIGHLY, recommend this place. I have been there 2 or 3 times in the past couple yrs, each…read moretime w/a different vehicle. Extremely, kind, considerate..helpful..I did Customer Service for over 30 yrs b4 I retired, so I'm VERY aware of it where ever I go and whom ever I do business with..I would go here first..Calvin is the one that mose recently helped me and another young man sitting at the desk whose name i can't remember who also was very kind and helpful.. Mrs. Jerri Hill-Sullivan Burns, WY

Great place to get your vehicle detailed and headlight restoration. Great quality work for a fair…read moreprice. Military discount is always an added bonus. Highly recommend.

I had a new car detailed here and there is engraved scratches from the buffing on some area of the…read morewindows. There are also deep scratches on some of the paint, from buffing too much in one area. I am very disappointed that if they were not up to the job should have turned it down. I will have to get it redone.

While on a road trip (of course) a kind "Check engine SOON" light came on. Made some calls on the…read moreroad and Tucker called me back immediately(only Cheyenne shop to do so!). Tucker said to drive straight to the shop and they'd diagnosis the issue and get things handled. Got there at 2pm and by the next Morning we were back on the road again! Saved! By Justin and Tucker. They could not have been more kind, reliable and efficient. Cannot suggest them more, if I lived in Cheyenne this would be who I'd suggest to everyone. Great Mechanics. great people. Thank you so much!

Justin and Matthew went out of their way to provide excellent customer service. Even though I…read moreshowed up about an hour and a half early, they were still able to work me in for a vehicle pre-purchase inspection. They definitely made me feel more comfortable and confident about making an offer for the vehicle. I highly recommend them.