I am a glutton for punishment as I get some weird thrill out of buying a car thousands of miles…read moreaway and hoping/praying it all works out. I am better than 50/50, but not much. Based on spend after receipt I am likely far behind! This time I found a truck in Cheyenne, WY that looked interesting. It had a diesel engine and they can be really expensive to repair. And it is 26 years old. I wanted an independent set of eyes on the truck locally. After reading their reviews on YELP, I decided to contact CARS (Cheyenne Auto Repair & Service-clever, right?). Rachel answered the phone and she was amazing. Rather than treating me like the lunatic I am, she was kind, thoughtful and asked good questions. She also provided excellent and timely follow up. While it is not a service they typically offer, she arranged for one of their certified diesel mechanics, Dylan, to stop by the dealership and give the truck the once over. His review was thorough and included an estimate of what he recommended in terms of repairs. He is calling me later to chat about the truck and his report as a measure of follow through. I could not have been happier with the friendliness, professionalism, quality and speed of service. Outstanding company and outstanding people. I would highly recommend CARS for your car services. Thanks so much for your help guys!

Avoid Cheyenne Auto Repair and Service. I brought my 2015 Subaru Impreza here to fix a failing…read morefront right wheel hub and a negative camber issue from a previous accident. Instead of properly diagnosing the bent suspension component, they just threw parts at it. They charged me $731 to replace both front control arms, which completely failed to fix the negative camber. They also charged me a $55 diagnostic fee to "inspect tires and check for cause of uneven wear," and then completely failed to fix the problem causing the uneven wear. To make matters worse, they returned my car with extensive body damage that wasn't there before. There are strange, veiny scratch marks everywhere across my front left quarter panel and the driver's door. I have no idea what happened while my car was in their bay, but it is entirely unacceptable. Mechanically, their work was just as careless. They handed the car back to me with a crooked steering wheel. They didn't perform an alignment after replacing the control arms, which is basic mechanical negligence and will quickly ruin my tires. In fact, on the invoice written by John and Will, they actually printed "DOES NOT include alignment" for the control arm replacement - admitting they left a major suspension job incomplete. When I asked about it, they told me to hold off on the alignment until I paid them to replace both front wheel hubs. Wheel hubs do not need to be replaced in pairs, and replacing a hub doesn't affect alignment anyway. They failed to find the actual bent part, scratched up the side of my car, and tried to hold my car's drivability hostage with terrible mechanical advice to upsell me on unnecessary work. Take your vehicle to a real shop that respects your property and doesn't try to scam you.

I don't even know where to begin. If you have an issue with your vehicle and need to have it looked…read moreat, look no further! These folks are the real deal. Customer Care doesn't even begin to describe the above and service they provided for our family and our vehicles we've taken there over the years. They are fantastic, professional, and they won't do a half a$$ job and empty your pocket book. The follow up attention alone is worth giving them a call. I really don't see us taking our vehicles anywhere else. We are loyal customers for Life, or as long as we live in Cheyenne!

DO NOT TAKE YOUR VEHICLE HERE UNDER ANY CIRCUMSTANCES!!! They had my vehicle for about a month and…read moreplayed around about dealing with the warranty to get it fixed. I finally had it moved to another repair shop and they hit me with $142 diagnostic bill before letting the vehicle leave the shop. They are terrible to deal with and luckily I had another vehicle available for use or I would have been out of a vehicle for a month +. There was other issues such as not having anyone answering the phone and not getting back to you when they say they will. I will never deal with this shop no matter what.

I took my car to the auto shop, because last night, in the freezing rain, my driver's side…read morewindshield wiper quit working. I crept my way home & called the shop 1st thing this morning. They told me to bring it in @1pm & they'd check it out. I wasn't there 20 minutes, when they return my key, said it was good to go... no charge... all they had to do was re-set something, & that was it... quick, easy, & inexpensive. Just what I had prayed for. HALLELUJAH-AMEN!!! So, if you ever need an auto repair shop, ARS (in Fox Farm, just off of the So.Greely Highway -- ARS is THE place to go. It's the only shop I've taken my vehicles to in over 25 years!

ARS is the best auto mechanics shop around! My cousin recommended them and uses them for all his…read morefamily's vehicles. SOOO much better than any of the chain places. You're treated like they really want your business! They're friendly, honest, efficient - all that and prices are reasonable! They fix it right the FIRST time (and do oil changes). They took my grandkids' Honda that Firestone had failed at and left a mess, and they had it back on the road in great & safe shape!

Today I was a thousand miles from home in an Enterprise rental car when a light came on the dash,…read more"Maintenance Required: Tire". The light came on every time I turned on the car. I called the local Cheyenne Enterprise facility and was told I needed to go to Jone's because "I am the only one here and I only rent cars." She gave me the address and I headed south. When I arrived at Jone's I was greeted by Michael. He said he'd take a look at the dash. He quickly figured out the light was due to mileage prompt not a problem with the PSI. I was back on the road in 10 minutes. I am still amazed at the kindness and professionalism of Michael. If I lived a thousand miles closer I'd bring my car to Jone's Lub & More.

I told the shop that my transmission fluid was too full so they had a look and told me that it was…read moreokay. The tech showed me how to properly check the fluid and he sent me on my way; no charge. Thanks for being so honest. Sean

Do not do business with Ken Garff Ford Cheyenne…read more Our experience with this dealership has been incredibly disappointing, and we feel completely misled. When we purchased our vehicle, the finance rep, Eric Harms, sold us an expensive extended warranty by describing it as essentially bumper-to-bumper coverage. He specifically gave us examples like if the electronics or DVD player failed, it would be covered. He even gave another example, saying that if we accidentally damaged the upholstery with something sharp in our pocket, the warranty would pay to replace it. Those statements gave us every reason to believe we were purchasing great coverage, so we agreed to spend thousands of dollars on the warranty. Fast forward to today, and we now have an issue with the vehicle's electronics--the exact type of repair we were told would be covered. Instead, we've been told it is not covered under the warranty. What makes this even worse is that we were never given a copy of the actual warranty contract when we purchased the vehicle. The only paperwork we received showed what we paid for the warranty and how to contact the warranty company. There was nothing explaining what was actually covered or excluded. It wasn't until I called the warranty company myself that I was finally provided a copy of the contract. If we had been given the contract at the time of purchase, we could have reviewed the coverage ourselves instead of relying on the verbal promises made in the finance office. We feel the warranty was misrepresented, and the lack of transparency regarding the contract only reinforces that feeling. A dealership should be honest about what customers are buying and provide the documentation needed to make an informed decision. I would not consider buying a vehicle or an extended warranty from Ken Garff Ford Cheyenne, learn from our experience. Demand the complete warranty contract before you sign anything, and don't rely on verbal explanations of what is supposedly covered. We certainly won't be doing business with this dealership

WORST SERVICE DEPARTMENT I HAVE EVER WORKED WITH. I have traveled from coast to coast in a ford, in…read moreboth company and personal FORD vehicles, and NEVER FOUND ONE quite like this. Service advisor literally said, well if you dont want to pay for them, ill just have the technician remove the filters, ENGINE AIR, FUEL FILTERS, and OIL FILTERS Dont bother taking a vehicle with FORD maintenance package here. They are gonna nickel and dime you ALL THE WAY. I have a 2024 superduty, with ford premium maintenance. According to the dealer, i owe labor on all items they replace / maintain because i "requested" them in the service ticket, air filter, cabin filter, oil filter, fuel filter, etc. bottom line if you as the customer "request maintenance" they see an open ticket to charge you....... Irregardless if you are in the MANUFACTURER service interval or not. I wish i had another option, THE ONLY black eye on the community of cheyenne is this so called crookery if a dealership.

Saving Grace Automotive is exactly that! Honesty, integrity and decency are what you'll find here!…read moreI am a weary traveler, with limited funds and was truly blessed to find Jeremiah at Saving Grace Automotive. I am shocked at the caring and compassion offered by these guys. I would be easily confused and swayed by a mechanic without integrity but I was given the gift of honesty and integrity here. If you are reading this consider it a gift from Heaven and try them out. God bless us all when it comes to needing auto repair, and I drive a V. W., so please, extra prayer for me.

From the owner: 18+ years experienced. Faith-based, specializing in oil changes to engine repair. Roadside…read moreassistance is available. No matter what you drive, big or small, we fix them all!

Professional and thorough with costs known up front. No surprises. Their bedside manner may not be…read morerefined but the work is.

Charged over $1,400 for brake job and oil change . Was quoted $700 over the phone after initial…read moreinspection . Charged for 6 quarts of oil when truck only takes 5. Also 68.00 Charged for shop supplies ? Service manager said it was for brake cleaner and credit card charge ? WTF ? I believe this shop is dishonest and will absolutely never do business here again !

BE CAREFUL! Sat 6/19/26 agreed to a cash purchase of $40584.50 plus TTL and finding out I still…read morewould be required to pay Co title fees based off msrp $45053 plus the 4.75% tax I decided not to do the contract. I didn't want the car costing approx 43k after TTL as I addressed with John & Andrew. I had originally agreed to pick up car 6/20 as I left $3000 down payment and was to pay balance with cashier check balance $37584.50. 6/20 early morning I called to asked about the fees and they told me misinformation. However I made the trip all the way down there because I was given wrong information on the fees. 6/20 I went to the dealer to cancel the contract due to the price. The dealer offered me a better deal and I then agreed to use my $3000 paid on Friday as a down payment. The dealer had a better discount & rebate if I financed with Honda. I signed preliminary paperwork for cost of car TOTAL @ $39434.50. I reviewed contract it appears dealer changed the cost to $40299.50 plus 35.00 title registration fee. This total from the document I signed is exactly over by $900.00 there fore the rebate from Honda is a wash! I sent email to dealer the same evening that I financed the car after the discrepancies' were caught. Andrew had offered me an extra $500 off from dealer and if finance he had better car deal to get the car lowered with a Honda rebate of $900. I felt rushed when I financed papers it was taking so long for the finance paperwork. My credit score is great @ 789 so I don't know what was going on. Therefore my amount to be financed upon our discussion should have been $37371.48 but instead I was charged $382305.98. The total of this is the difference of 934.50 as sneaky charge making it appear as if it is the 899.00 and 35.00 fee. Basiclly they snuck this fee in there as "total other charges and amounts paid to others on your behalf" and are trying to justify it but it is very clear on paperwork. I'm disappointed because I live in Denver co & made the trip three times to Wyoming in good faith. I went 6/24 back within 72 business hours to go over all the documentation with GM Jim something just didn't feel right. I have the original paperwork from the cash offer. 6/24 I spoke to Andrew and he agreed that he could write me a chekc @ 900.00 but then said no he did not see that now. I had to drive back up there and nothing got resolved with GM Jim here because I was given wrong information on the fees. The $934.50 is a sneaky charge I didn't agree to it added back into car price again. In the long run I paid the $900.00 extra to dealer as $40584.50 cash price *4.75 % tax = $42511 and dealer priced me $40,299.50 *4.75 tax = $42170.98 then added $35.00 for total 0f $42205.98. Long story short I did not get the $900.00 back.

Terrible. I would not recommend this place at all. My truck hasn't been right since I had it…read moreserviced there and they won't answer the phone !