DO NOT TAKE YOUR VEHICLE HERE UNDER ANY CIRCUMSTANCES!!! They had my vehicle for about a month and…read moreplayed around about dealing with the warranty to get it fixed. I finally had it moved to another repair shop and they hit me with $142 diagnostic bill before letting the vehicle leave the shop. They are terrible to deal with and luckily I had another vehicle available for use or I would have been out of a vehicle for a month +. There was other issues such as not having anyone answering the phone and not getting back to you when they say they will. I will never deal with this shop no matter what.

I don't even know where to begin. If you have an issue with your vehicle and need to have it looked…read moreat, look no further! These folks are the real deal. Customer Care doesn't even begin to describe the above and service they provided for our family and our vehicles we've taken there over the years. They are fantastic, professional, and they won't do a half a$$ job and empty your pocket book. The follow up attention alone is worth giving them a call. I really don't see us taking our vehicles anywhere else. We are loyal customers for Life, or as long as we live in Cheyenne!

Car Broke down just outside Cheyenne, WY. Big Al's was…read morerecommended for help. They towed, diagnosed and got us going in a day for a fair price exactly as quoted. Honest, kind and fair automotive support. Impressive

Waited 2 days for a part he ordered we didn't need because he didn't look under our motorhome, then…read moreanother day to get parts we DID need. Then justified charging "book rate" 6 hrs. labor, $150/hr, for a job he finished in 1.3 hrs. He ripped off 2 stranded senior citizen vets. People with masters degrees don't make $150/hr but he greedily steals double that by charging multiple customers for the same hours. I will be telling everyone we meet traveling around the country to avoid this immoral greedy thief. If he had any conscience he would refund the 4 hrs. of labor he stole from me. One day he will reep the consequences of ripping people off.

Avoid Cheyenne Auto Repair and Service. I brought my 2015 Subaru Impreza here to fix a failing…read morefront right wheel hub and a negative camber issue from a previous accident. Instead of properly diagnosing the bent suspension component, they just threw parts at it. They charged me $731 to replace both front control arms, which completely failed to fix the negative camber. They also charged me a $55 diagnostic fee to "inspect tires and check for cause of uneven wear," and then completely failed to fix the problem causing the uneven wear. To make matters worse, they returned my car with extensive body damage that wasn't there before. There are strange, veiny scratch marks everywhere across my front left quarter panel and the driver's door. I have no idea what happened while my car was in their bay, but it is entirely unacceptable. Mechanically, their work was just as careless. They handed the car back to me with a crooked steering wheel. They didn't perform an alignment after replacing the control arms, which is basic mechanical negligence and will quickly ruin my tires. In fact, on the invoice written by John and Will, they actually printed "DOES NOT include alignment" for the control arm replacement - admitting they left a major suspension job incomplete. When I asked about it, they told me to hold off on the alignment until I paid them to replace both front wheel hubs. Wheel hubs do not need to be replaced in pairs, and replacing a hub doesn't affect alignment anyway. They failed to find the actual bent part, scratched up the side of my car, and tried to hold my car's drivability hostage with terrible mechanical advice to upsell me on unnecessary work. Take your vehicle to a real shop that respects your property and doesn't try to scam you.

We had to get a sensor put in our car in the passenger seat so that if there was an accident, the…read moreairbag would come out on the passenger side. They had to order the part which took quite a while to get in, but they kept our car in the garage out of the elements and we appreciated that and then they finish the job and called us and it works. As far as I know it works perfectly I hope we don't have to find out, but the little light is out now so that's a relief and we've had them do oil changes and other things through the years and we've been very very pleased with them.

had a great experience with Jose today who was very helpful with knowledgable data on how AAA-CO…read morewould handle my long-distance towing claim as i tried to make an expensive decision. this has not been my experience with (happily rare) other towing companies .highly recommended!

Unfortunately, we had an issue with our vehicle that required it to be towed to this garage on a…read moreFriday night. We understood that it likely wouldn't be looked at until the following week, and we were completely fine with that. The problem was the lack of communication. We never received a call or update, so I eventually had to call the shop myself to find out the status. I was told I would receive a call back, but that call never came. I ultimately had to go to the business in person just to find out what was going on with my vehicle. I was given very little information about the actual problem, but was quoted nearly $9,000 for the repair. We decided to get a second opinion and took the vehicle to another mechanic. They diagnosed the problem and had the vehicle repaired within two days, for less than half of the original quote. Unfortunately, based on our experience, I cannot recommend this shop. The lack of communication, limited information provided, and significant difference in the repair estimate left us very disappointed. There are other shops that provided much better service and were able to properly diagnose and repair the vehicle in a timely manner.

Great place to get your vehicle detailed and headlight restoration. Great quality work for a fair…read moreprice. Military discount is always an added bonus. Highly recommend.

I had a new car detailed here and there is engraved scratches from the buffing on some area of the…read morewindows. There are also deep scratches on some of the paint, from buffing too much in one area. I am very disappointed that if they were not up to the job should have turned it down. I will have to get it redone.

Traveling from Arizona we were in Cheyenne Wyoming when our 2022 GMC Sierra's brakes were in need…read moreof replacement We had been towing it behind a motorhome when a braking system installed overworked the brakes and wore the pads and rotors on the front brakes The truck was making a loud grinding noise and not braking properly This is Saturday evening Memorial weekend when it was discovered We called and checked online for anything that was open No luck Faced with the real possibility of not only staying in Cheyenne for the next three days minimum we found Tom and called him He picked up and even though he was busy all weekend he said he could help us but it would not be till 10:00 pm or so till he could round up the parts and get to our location Tom worked from 10:30 pm till 12:30 AM and installed new front brake pads and rotors He did this on a cold rainy night, outside, on a dirt road The job was done professionally and reasonably priced Tom is honest, knowledgeable and hard working He literally saved our vacation I recommend him to anyone needing an auto mechanic Thank You Tom!

I took my car in for overheating they replaced radiator charged me $1300. Got back on the road was…read moretold it was good, 20 miles in we overheat again. Take it back they told us they chose time convince over our safety. Then told us it was the fan and charged $400 to replace that. Got back on the road for 2 hours and the water pump is spraying water and the fans aren't moving at all. And not to mention we told them it might be the water pump and they said that they 100% know it's not. For your own safety do not go here. They don't care about you

Five stars is not enough! Our engine died on our way south…read moreright on the outskirts of Cheyenne. These guys were able to get us in on a Friday afternoon to see what was going on. After doing an in-depth inspection and no issue being found, Nate asked if he could drive it around to see if it happened again. After no issues during his drive, he brought it directly to me at the hotel we were at. He gave us ideas on what might have been the cause, answered all my questions (despite some of them probably being ridiculous!), and said they'd be happy to help if we have any issues in the future. These guys went way above and beyond amd showed true concern for our needs and car issues versus us just being a number and a paycheck. Words can't describe how grateful I am for their help and patience (and the fact that it didnt cost an arm and a leg just for no issues to be found!).

I went here to get a set of tires and the guy worker in the garage climbed right in my truck with a…read morelit cigarette!! When I said something they acted like it was nothing. My truck stunk for a month!!

I made an appointment to get 4 Tires that I purchased online mounted and balanced. While I was…read morewaiting it seemed to me like it was taking a little long to mount them. Bryce updated me on the job progression and told me that due to my Custom rims it was a longer than normal job. He explained the set up they had to use in their machine and how they have to keep resetting it every time the arm caught on the rims. Since they were using a plastic piece to protect the wheels it was catching quite a bit, so with my wheels it wasn't just a "slap them on job." I appreciated Bryce's honesty and the fact that he and his guys took care and every precaution to protect my wheels, thank you for that. With that in mind I definitely didn't mind the extra wait time. I definitely recommend Tom The Tire Man, and will give them my business in the future.