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    Brake Masters - Prescott

    4.4 (26 reviews)
    Open 7:30 am - 5:00 pm

    Services - Brake Masters - Prescott

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    19 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

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    Jose S.

    Came in today to visit muy son at ERAU, he tells me the car is making grinding sound...NOT good. Found Brake Másters con Yelp. Got here at 8AM, very nice gentelman behind the front desk before 8AM. He was very polite and helpfull, and he assure me he'll get the job done son, we are leaving for LA to visit my daughter. I am the only one here this morning and my car is up on the jacks already. Will follow up on this post after the job is complete.

    Fair lobby. Lots to read. Coffee, TV, posters with lists of services provided. Great employees.

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    3 months ago

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    3 months ago

    Came in Roy took care of me in and out with new front pads and rotors quick efficient service highly recommend them

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    8 months ago

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    4 months ago

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    3 years ago

    Thankful that my car was able to get in quickly for repair. These guys were kind, quick and professional.

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    2 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    10 years ago

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    Joel T.

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    4 years ago

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    5 years ago

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    4 years ago

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    7 years ago

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    14 years ago

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    13 years ago

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    6 years ago

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    5 years ago

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    13 years ago

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    11 years ago

    Great staff...friendly and helpful. This is the only place I go to get my oil changed in Prescott.

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    10 years ago

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    Review Highlights - Brake Masters - Prescott

    Then he was not going to charge anything for their time and diagnosis!

    Mentioned in 2 reviews

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    Action Automotive Repair - Action Automotive Repair in front office/waiting area view.

    Action Automotive Repair

    (24 reviews)

    Just moved to the area and the car started leaking fluid searched the reviews and this place had…read moregood reviews. So we choose action automotive, SO GLAD WE DID, they are awesome, very quick to find the problem and fix it. Great price and didn't try to do unnecessary work. VERY professional and friendly place to do business with. I highly recommend them.

    On Monday 12/8/25, I contacted Action Automotive & spoke with Jeff (Service Manager) to discuss…read morehaving work performed on my truck. We went over the issues & pricing for the work to be performed. Tuesday 12/9/25, I called Jeff to discuss availability & when I could bring my truck in. I was told Monday morning. Monday 12/15/25, I delivered my truck first thing in the morning & went over the symptoms again. I was told I would be called the following day with an update. Tuesday 12/16/25, After not receiving an update, I called & spoke with Justin (General Manager). I was informed that they were not able to duplicate the problem during a cold start, to which I replied that the issue happens during a warm or hot start. This was already thoroughly discussed several times. I was told that the Service Manager had failed to provide that information. Justin then pulled up my work order on the computer & found that yes, the information had been documented in detail. Again, I was told that I would be contacted the following day with an update. Wednesday 12/17/25, After not receiving an update, I called to learn the status of my truck. Justin informed me that Eric test drove my truck to Paulden & back to bring the engine up to temperature. He also allowed the truck to idle in the parking lot for an extended period & that there was no starting problem. I was told I would be called the following day with an update. Thursday 12/18/25, After not receiving an update, I once again called to find out the status of my truck & spoke with Justin. I was informed that they had yet to find the problem. During several of these calls, I was asked if this vehicle was my daily driver, to which I replied that it was & the repairs should be as prompt as possible. Friday morning, 12/19/25. I arrived at Action Automotive prior to the business opening. I found my truck in the front parking lot near the street where it had been stored overnight. Both doors were left unlocked. Furthermore, upon opening the rear hatch, I found my tools scattered across the bed of the truck. I have driven that truck in excess of 100K miles with those tools in the back & have never found them out of place. Someone had to drive my truck fairly hard to accomplish that. According to the odometer reading, the Paulden test drive story was pure fabrication. I went into the office to inform Justin that I would be taking my truck home after what I had found, as I no longer had any faith in this shop. This generated a profane tantrum from Justin, attempted intimidation & the refusal to return my vehicle key. The key was eventually "located" & returned. The original starting problem reoccurred the following day. EDIT: REPLY My truck's doors were left unlocked overnight(s) in an unsecured parking area near the main street. The tools in my truck were scattered across the bed by an aggressive driver. The odometer reading proves that the Paulden test drive story is false. You were not there & the story your son is telling you, is also false. There is a recurring theme in the negative reviews you've received. Very revealing how the common reply is to deny, deflect & initiate a personal attack upon the customer.

    Brake Masters - Prescott - autorepair - Updated May 2026

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