rude manager as well as employees are clueless with what they are doing . Had an appointment scheduled for my vehicle and i brought in the car and 4 hours later i was told my car is not getting touched today due to the manager not having time . After making me wait in 102 degree weather outside his shop for 4 hours i am told i will not be receiving any service . The manager is disrespectful and does not have one lick of customer service experience. I was robbed out of 575$ for "changing" my oil pan because my car had a leak and after changing the oil pan my car still leaked and leaked even worse and now i am having engine problems and they refuse to give me a refund or try to attend to my problem . There prices are cheap because the service is cheap the customer service sucks and is just at a preschool level . I will never recomment this hole in the wall to anyone because that experience was the trashiest experience i ever had i never write yelp reviews but that day i had 3 others with me complaining and the manager was just walking away constantly as low mannered person will do . When trying to discuss my concerns . I will make this review so everyone is aware before heading to location . Absolutely terrible . read more

My husband and I have been going here for years. Went there with our truck and a coupon for $59.95 for an oil change and tire rotation (free with oil change). Once we got there, my husband was told we it would be around $90 because the coupon doesn't include labor. What oil change coupon, from a business, can be done without an employee doing it? That should be included in the oil change price ! We will not be going back any longer ! read more

I've been a customer at Brake Masters for many years! I have had good service from the mechanics but not always from the front counter! Today was the exception. Alex was very professional and polite. His interaction with customers is exceptional. I will gladly continue bringing my vehicles to Brake Masters if the service continues this way. Thank you read more

Being new to Manteca, i needed a brake job doing quickly. BRAKE MASTERS were recommended by a friend and i checked them out on Yelp. They did NOT disappoint. From walking in I was greeted by the Manager (Henry) and he was on it............. I left the car with them for a few hours and they called when they said they would for me to come and get my car. I judge on how i'm treated and this was exceptional. This is my "go-to" place for brakes from now on. read more

Presently, Brake Masters Manteca is the top brake repair shop in the area. Not only did I felt welcomed, I was greeted with sincerity. Mark was great, down to earth, upfront and most of all honest when it came to my car. Told me exactly my car needed. Unlike Sears who tell you that you need everything!!!!! Overall, Brake Masters Manteca is the place to go! read more

The Best Mechanics in town Great customer service

Please see my updated review posted on 7/11/2019 at bottom of original review for Brake Masters in Manteca. 77/112019 UPDATE: My daughter received a phone call from the corporate office today and they indicated Mark is willing to refund the difference in what she felt to be overcharged and also fix the smog issue. we very much appreciate the company offering to go the extra mile to try and rectify a bad situation. They could have just ignored the problem but this shows us that they value good customer service. Thank you Brake Masters for your concern and for reaching out to my daughter, but she will be returning to her regular mechanic. read more

Took my 2003 Acura TL in for front breaks, not only did they do a great job. Fit me in schedule quickly, didnt waste my money on BS I didnt need. Will be back if needed for all my cars. read more

I waited an two hours for a quote n they didn't even look at my car on a Tuesday at 11am unacceptable

Kevin Wallace, Manager of Manteca Store #164 denied my request to be refunded for the cost of replacement wheels ($700.00 dollars) which I had to purchase because his technician "Nick" damaged all four wheels when installing them onto my vehicle. When I complained that the wheels were not mounted properly, I was told by the technician that I needed to purchase wheel spacers and/or new lug nuts, and no further inspection (remove wheel) was completed. The Manager, Kevin, was also aware of my complaint as well and took no further action, and made no inspection. I do not recommend doing business with the Manteca Brake Masters. Larry read more

Recently had the brakes on my wife's car making some odd noises. Took the car into Brake Masters and was taken care of by Henry at the front desk. They performed a free brake inspection and was informed I needed some replacement front and rear brake pads. The price I was quoted was the best deal around the area. They installed the ceramic pads with a lifetime warranty and now the car is braking with no noise. I will be bringing the rest of my vehicles in from now on. Thank you Henry and team for the great work. read more

I've taken my car here a few times for oil changes and A couple of other things, my wife started taking her care there also after she saw that I never had any issues doing business there. It's one of the few places she's been to Where they don't try and BS her because she doesn't know anything about car maintenance.. read more

This place is great, we have been here with both cars fast and honest service we will continue to come back. Thanks

Called in first thing in the morning asking if there were any appointments. Was told sure just bring it in... took it in at about 11 am and they right away tried to offer a $399 package or a $499 package... Uhm how do you even know what I need?? I said first of all that's not what I was quoted about 2 months ago when I came in due to noise and was told all was fine. I told them before I decide on something, I'd like to know what is wrong with my brakes. It's not the typical noises that you hear when you need new pads/rotors. I was told ok give me a few hours we will let you know. I waited about 3 hours was then told its next and when I asked if they are going to have time to complete the repair before the close, they said oh for sure ( this was just before 2). 3:45 I call because I still hadn't heard anything and was given the excuse that they're swamped and they haven't even looked. I was concerned that it was going to be closing time soon and asked if they were even going to get to do anything.... I said ok well you've now had my car all day and can't even tell me what the issue is?? They told me that they said to give til end of the day, I said no you said "give me a few hours". They ended up hanging up on me after a long hold. I decided to just go get my car because I was already getting a bad vibe from them. When I was almost there they called and said oh there is an 80% chance you need pads and rotors... Uhm huh? 80% chance? No just take my car down and I'll be there to get it. They were pulling it out when I pulled in literally a minute later. Pretty positive they didn't even take the wheel off, look, or test drive it. When I was taking about my concerns, he stopped talking to me and started talking to someone else. That's when I took my keys and left. They clearly are all about the 399 and 499 packages. They don't give a shit about their customers and I even heard him tell the guy send them in if they want one of those packages and if it's just an oil change tell them it's a long wait. The only reason I returned to this place was because previously they could have changed my brakes and I wouldn't have questioned it.. the older gentleman was obviously about being honest, not this guy. read more

Mark was very helpful when i arrived at the Manteca shop. He told me it would be a half hour before they would be able to give me a brake inspection. So i left my truck there sure enough he called a half hour later with the diagnosis. He never tried to over sell me, just let me know what i needed and what i would need in the future. Thanks Mark for bringing back honest service. read more

Great service staff, Mark explained everything regarding my cars brakes and what's needed. Happy with the service.

So happy with this shop and will return again for all my future car maintenance and repair needs. I went in asking for transmission flush, brake flush, and coolant flush, and I was told the brake fluid was fine, didn't need a flush. I thought I was having problems with my struts and they said my struts were fine. They completely earned my trust with that first visit. Very much appreciate this shop. read more

Came for my apt but they wouldn't see me.... Too busy. Told to come back next day - did and had to wait 3 hours to get me in. Took 4 hours to do a one hour job and still didn't get it right. Had to go to Les Schwab for them to fix. read more

Had to have my car towed in for a power issue. Diagnostic was done quickly as well as the work. Price was lower than I thought it would be and I was up and running in no time read more

Took my car for a oil change, and it took 1hr to change my oil. They wasn't even busy at all. Employees was taking breaks, walking around talking to each other. Customer service was bad. When my oil change was done they left it in the same spot for like a extra 20 min. A very bad place to bring you're car for a oil change. read more

Ricardo went beyond the call of duty helping me yesterday. My head lights were damaged and he repaired it on his own time at no cost. I'm a senior citizen and it means a lot when a young man displays kindness when he didn't have to. Thank you Ricardo. God is truly going to bless you. read more

On Monday, August 7, 2017, at approximately 1:34 PM I arrived at the 515 E. Yosemite Ave. Brake Masters location in Manteca, CA. I was greeted by the Assistant Manager, Henry B., and told him that I was here early and wanted to check in for my 2 o'clock oil change appointment. He got me checked in and asked for the keys to do a preliminary check of the vehicle and mileage. After doing that he came back in and stated that they would get my vehicle in the bay to start my oil change. Then, at approximately 2:10, he said that there was an issue because the oil drain plug had broken off and showed me the part that came off with the plug head, but said that the other part was still inside the oil drain pan. He said it was something that they should be able to fix, but it may take a while. Shortly thereafter, I believe that he went next door to the O'Reilly Auto Parts store to get a replacement oil drain plug, and upon returning about ten minutes later, he showed me what a new oil drain plug looked like, (earlier when he showed me the damaged one, he stated they were hollow) so that I would know how they look. Around 2:55 PM he said that everything was taken care of and they were going to start replacing the oil in the car. At about 3:10, the service advisor, Kevin began to ring me up and was also wondering why the cost was so high for an oil change, then he stated that he saw I was being charged additional for the labor for something that the Brake Master mechanics messed up, as well as, being charged for the part that they broke. I told him that I thought it was ridiculous for me to have to pay for something that I didn't break off, or do myself, but was instead broken when the car was brought to this place of business by one of their employees. He agreed with me, and stated that it had something to do with a "BAR," decision. He also stated that there was a "BAR" meeting this week and he was going to bring up the fact that customers shouldn't have to pay for things like this because it is part of the business. Truthfully, the only good experience that I had at this location was talking with Kevin, he actually listened to my issue and agreed with me, it didn't change the end result, but at least he was friendly and personable. Meanwhile, Henry, basically made it out to be a joke. Stating, "Better be glad you didn't try doing this at home, or you would have had a hell of a time trying to fix this issue on your own!" This is ridiculous and no way to run a business, I am letting all my friends and co-workers know to avoid Brake Masters at all costs, or you may end up getting screwed over like I did as a first-time customer at this establishment. Also still waiting for a response from their corporate office as I have reported the issue to them as a synopsis and I'm waiting to see if they respond to me and get the rest of the story, or just try to brush it under the rug. read more

Brake Masters - My Receipt - Auto Repair Near Me - Manteca, California

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Went in to get my brakes done. After doing my brakes they came to me saying my steering knuckle was broken and I would need to order the parts myself and they would fix it. That was fine. Drove my car away and it was making a terrible sound. Came back the next day where they "fixed the sound." Next morning the sound was back. Made an appointment to have the new parts installed and no one wrote my appointment down in the books so I was turned away after taking a day off from work. Returned with a new appointment and was given an estimate of $280. Which was also fine until a few hours later they decided to double the estimate. Might I mention all of the crew that worked there the week before had "quit" so I spoke to the new Manager. He told me that whoever had worked on my car last was the one who broke my steering knuckle. Which was Brakemasters. Will never return. read more

One data point does not make a trend!! Since my last visit resulted in a not so glowing review, David, the manager of the Manteca shop reached out and engaged me the old-fashioned way, man to man. So today I returned for an oil change and tire rotation along with a brake check and my experience could not have been better. From prompt and quality service, to a courteous engagement not even a fender bender in the parking lot could detract from this visit. David, you're a stand up guy. You've won me back and I'd recommend anyone needing the services offered by Brake Masters to make an appointment and be ready for a great service experience. read more

Brought my car in to have the brake pads replaced because they were squeaking. They asked if I can leave the car which was not a problem. They called when it was completed and my brakes feel a lot better then when I first got the car (it is an old used car). Greg was very friendly. I had a great experience and will go here again for future services. read more

On yesterday, I attempted to get my brakes done at another shop. They quoted me a ridiculous amount to change my brakes and rotors. I called around and found Brake Masters. Mr. Henry Bayne assured me that he would work hard to beat that price. When i got there, he gave the best customer service ever. He checked in frequently with me while i waited and was very personable and knowledgeable. The staff was amazing. And to top it off, he beat the price substantially. I would definitely recommend Brake Masters if you want good quality service and affordable prices. Thank yall so much!!!!!! read more

I came into Brake Masters a few months ago for an alignment, and it was a pleasant experience. Bob was a nice guy, and it was a pretty simple, straightforward interaction. Yesterday, I decided to call for a quote for rear brake pads and rotors. I got a quote of almost $500 at another shop, and I thought that was crazy. David agreed, and told me to come on in for an inspection, but even before they did that, he predicted it would be less than half of that quote. After an inspection, he quoted less than $200. They could machine my rotors instead of replacing, and that would cut the cost considerably. While they were doing the work, he called to let me know a caliper would have to be replaced, too, but since the damage was missed during my inspection, they wouldn't charge me for it. We picked it up later and everything was fine. Later that night I ran an errand and when I got home, I noticed the strong odor of hot metal, and the rim on one of my rear tires was extremely hot to the touch. It was after closing, so my husband and I left it at the shop, dropped the key in the night drop, and called first thing in the morning to report the problem. David was there again, and said they'd get it right in to check it out. Turns out the other caliper was bad, too, and seized up when I drove it. They replaced that at no cost, too. Basically they are the cost of $130 in parts plus labor without any prompting from me. That can't be beat, and we'll be returning customers. read more

My back brakes were grinding as I drove to work. They got me in that morning and finished earlier than promised. The price was very reasonable! Would come here again and recommend them to friends :) read more

Brought my car in at 830 am for an oil change and 5 hours later I'm still waiting! No call or rush to get it done! I mean it's just an oil change! I understand they got other vehicles requiring other work but they should have at least one guy just doing oil changes! If you can get in some where else try there first! O and no offer of even 5$ off for the ridiculous wait! read more

This place is by far the worst place to take your car the didnt call us when are car needed parts or to even start the work almost two weeks the car was the until my wife got the part an they said 3 hours of work for nothing less than an hour to put the part on we bought an the left are car leaking oil an more things wrong with it have to buy a new car not a good place at all we paid almost 500 for nothing I'm furious . read more

I had a great experience here. The place was busy so that's always a good sign right? I came in for a free inspection because my brakes were vibrating bad. Henry helped me and he was so great. He called me a bit after dropping my car off and told me my rotors possibly needed to be turned even though they were brand new. He said sometimes they aren't correct even if they are brand new. He told me he could clean them up and turn them but he couldn't guarantee it would fix the problem. I had him do it anyway knowing no guarantee. Well he was right it totally fixed my vibration in my brakes and they even filled my tires with air. I appreciate the honesty from Henry. I went to pick up and he was very friendly and social and so was a few of his techs. I will definitely come back here for any future needs. Thanks Henry and techs at brake masters!! read more

I've been bring my vehicles here since 2014. First my Ford Focus, then my Scion xD. They've always taken great care of my vehicles. The brakes they installed on my Ford Focus were superb. The brakes they installed on Scion XD, fantastic! Every time I receive my car back from an oil change they are always friendly and they keep the inside of my vehicle clean. No complaints here. read more

Service was good for a couple years, but in the last 12 months, with new staff, there has been a change in service quality. I suspected for a while that tires were not being rotated with their "oil change and tire rotation" service. The Manager Kevin always told me that the tire rotation was performed. I marked the tires and knew that the tires were not being rotated at all even though Kevin claimed they were. I lost faith in their service since I discovered that the manager was lying to me for over 1 year. Also, this place damages your oil pan when doing oil changes because they purposely damage your oil pan and then try to sell you an oil pan. They have a strategy of selling your a solution to a problem they created. I told Kevin about this issue told him that I would not give them any more business from now on, he was begging me not to leave their terrible business or write them a bad review. If you want a reliable service done on your vehicle I would recommend another shop. read more

I came in to see why brake indicator lights were on and they gave me a free diagnostic. Mic was very helpful. Other places wanted to charge

This place is quick and awesome and efficient. Henry is the best in Manteca. I would come back to him anytime I need something done. Henry greeted me and was polite and funny answering my questions about brakes and my oriole change. Oh yes they do oil changes as well. The best part about this place is the manager, Henry, witty and trustworthy, easy to get a long with and knows his cars (and bikes) read more

They held onto my car key for an extra 30 minutes after service was complete. I brought my car here to be serviced, the technicians were done within 2 1/2 hours of me waiting there in the lobby, but while, other customers came in were serviced, asked questions, bantered, I was forced to continue to wait. So my concern is, what was the reason they held onto my car key for an extra 30 minutes instead of having me pay as soon as they parked it from the test drive and were complete? Were they making copies of my keys??? This area kinda creeps me out, feels sorta sketch.. will def not be returning, and am glad I didn't get the life time warranty for an extra $175 the guy was pushing on me. Can't help but worry they were making copies of my keys. With all the B&Es, identify theft, robberies, just don't want to use any services in this area that need your keys and have your personal address and that left me feeling scared. Totally unprofessional.. read more

I have been to Brake Masters for oil changes and to have my brakes done. My last trip on 12/19/17 I had them flush my transmission fluid and do an oil change. Henry informed me that I needed a new air filter but he didn't pressure me at all to buy one. I went ahead and told him to go ahead since I was there anyway. The guys at Brake Masters in Manteca will let you know what they recommend but will never pressure you to purchase anything or have a service done that you don't want to. Henry also helped me try to win a free oil change, I didn't get it but it was great of him to to try.Thank guys for another great experience! read more

First time here front desk Henry was great and very helpful and mechanics were very friendly great service will definitely be back ..

First time I have been to Brakemaster and Kevin the Assistant manager was very professional and took care of my car and brought it in right of way and explained to me the services they offered and so I decided to have an oil change and Transmission flushed and Powersteering flush and my car runs so much better than before .I definitely feel that Kevin is an important asset to this company because of his friendliness and customer service is awesome and takes his time to explain to me what's going on with my car.I definitely would recommend my family to go here. THANK YOU KEVIN YOUR AWSOME read more

Terrible service was quotes $240 for my ac compressor to be replace came to drop it off the guy quotes me for the wrong car ends up being $350 calls me back 20 minutes after dropping it off for him to tell me it's super hard to take it off requires extra labor and will be $200 more this is terrible customer service why didn't you figure that out when I came in for the diagnosis and paid $60 for you just tell me I need a new compressor! Never take your car here !!! read more