I used to purchase my handbags from this store and loved how I was treated as a customer. Not anymore. I live in another state. I called on 5/14/18 to purchase a bag and found they were having a "Mother's day" discount. Great. In the past, this store would pay shipping and provide a return shipping label which costs the merchant "much less, than the customer having to pay full price at UPS! After receiving the bag, I decided I wanted to exchange the bag and when I called back, was told that shipping would be at my expense. What could I do? I sent the bag back at my expense. When paying my Visa today, I noticed they charged another $10.00. When I called the store, the employee apologized and told me that Brahmin retail had changed policies and charged customers to make purchases by charging for shipping coming and for returns. Note to potential customers: Next time you want to purchase Brahmin, use Brahmin USA, in Massachusetts, where customer service is nice, appreciate the customer, and provide free shipping and returns. They also do not mind if you change your mind and wish to make an exchange. This store has no customer service. Will be spending my money in Massachusetts. read more