1. Bradley Gough Diamonds

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    Fort Wayne, IN

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    Bradley Gough Diamonds

    3.8 (4 reviews)
    Closed • 10:00 am - 6:00 pm

    Services - Bradley Gough Diamonds

    Jewelry cleaning

    Jewelry repair

    Watch cleaning

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    4 years ago

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    9 years ago

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    Will Jewelers

    Will Jewelers

    (5 reviews)

    Called the folks at Will Jeweler's yesterday for some advice. My wife's wedding/engagement ring…read morecombination was stuck on her finger due to an arthritic knuckle. She wanted the diamond prongs checked but it wouldn't budge! It doesn't bother her but she was willing to have it cut off and resized. We are talking some money and time here! The courteous and knowledgeable person Pam assured us that this is a common problem with several solutions. The most expensive would take a couple of weeks to resolve if major changes needed to be made. When my wife walked in she saw the store was clean and well lighted. It had many displays of beautiful jewelry. The jeweler on duty was professional and accessed the situation quickly! He examined the prongs in question and assured her that all is well. There was no reason to cut off the ring or do any other work. There was no charge and we were happy campers! If the jeweler wanted to charge for his inspection or cut off the ring for major repairs we wouldn't have questioned his advice. Good place to shop for all your jewelry needs!!! Nice to see honesty in the business community!

    I took my wedding set to Will Jewelers to replace the head of the marquise and set as low as…read morepossible and to size up. Now it is lopsided and uneven. When I asked about it, I was told the only thing she see is one of the baguettes is bigger. She said nothing they did would have caused that and it had to have been that way when I brought it in. She said I could leave it and she would have the person that worked on it look it over. They called the next day and said he agreed that they didn't do anything that would have cause it to be this way (They replaced they whole head). I've worn this ring for almost 30 years and this was not the way it looked when I dropped it off. I will never go back!

    Clock Repair Haus

    Clock Repair Haus

    (17 reviews)

    He did a great job fixing my old cuckoo clock. He also taught me how to set it correctly.read more

    I entrusted this business with a grandfather clock that belonged to my great-grandmother and has…read moretremendous sentimental value to my family. The clock was working when Jerry took the mechanism for repair, but it had timing issues that needed to be corrected. When Jerry took the clock parts to his shop, he seemed genuinely enthusiastic about getting it working properly and told me to feel free to check in periodically. After approximately three months, I stopped by the shop to see how things were progressing. At that time, he told me he was still monitoring the clock because he wanted to make sure it would run consistently for about two weeks before returning it. More months passed without any communication or update. At approximately nine months, I finally called and left a message explaining that I was becoming concerned because so much time had passed. I said that if he was finding that the clock could not be repaired, perhaps at some point we simply needed to call it and have the parts returned. I was completely unprepared for what happened the next morning. Jerry called me twice within a few minutes. When I answered the second call, he began yelling at me and told me that when I was "in a better mood" I could call him back. Approximately 15 minutes later, he arrived at my home without prior arrangement, left the clock parts outside my front door, and videotaped himself while doing so. During this interaction, he told me, "Don't you dare follow after me," and accused me of treating him "like a 5-year-old child." He also made a point of saying that I "hadn't even paid" him anything. To be clear, Jerry had never asked me for payment during the months he had the clock. I had not refused to pay him or disputed a bill; there simply had never been a request for payment. Later that day, I went to his shop because I was still hoping the situation could be resolved reasonably. I was prepared to compensate him for the work he had done, even though he had never asked me for payment. My hope was that we could calm things down and either have him finish the repair or, at the very least, put the clock back together as it had been when I entrusted it to him. Instead, he told me that I had caused him a great deal of stress and that he was simply not going to do this. I left shocked by the entire experience. What is especially upsetting is that I started with an heirloom clock that was working, although not keeping time properly. After approximately nine months, I received the parts back without the repair being completed, and they were not even reinstalled in the clock. I understand that an antique clock can be difficult to repair and that sometimes a repair simply may not be successful. Had Jerry told me that he was unable to get the clock to run consistently, I would have understood. What I cannot understand or accept is being yelled at and treated this way simply because I asked for an update after months without communication. This was a treasured family heirloom, and I am now left needing to find someone else not only to address the original timing problem but also to put the clock back together. Based on my experience, I cannot recommend this business. Regardless of whether a repair can ultimately be completed, customers should be able to expect reasonable communication and professional treatment.

    Murray's Jewelers

    Murray's Jewelers

    (10 reviews)

    $$

    I can't recommend Murray's Jewelers enough. They created my wife's custom engagement ring and later…read moreher wedding band jacket, and both turned out absolutely stunning. Ryan worked with me on the engagement ring first, and they completely nailed it. The craftsmanship and attention to detail were incredible, and it turned out even better than I could've imagined. When it came time to design the wedding jacket, Judi was amazing to work with. She made sure it complemented the engagement ring perfectly, taking the time to match every curve and detail so the two pieces looked like they were always meant to go together. You can tell right away that Murray's is a family-owned business that truly cares about their customers. Everyone there is friendly, helpful, and incredibly knowledgeable. There's never any pressure, just genuine guidance, pride in their work, and a real passion for making something special. My wife gets compliments on her rings all the time, and we'll definitely be going back to Murray's for anything jewelry-related in the future. If you want people who treat you like family and deliver beautiful, one-of-a-kind pieces, this is the place.

    Only place to get quality jewelry made by a family of jewelers for many years . Skills and…read moremerchandise displays are evident when you shop there and the employees are very warm and helpful and friendly. They offered to wrap the gift for me. That is a task that many people would rather have someone else do who is really pro at it! Shopped here many times and always pleased with their helpfulness and solutions and answers to questions!

    Bradley Gough Diamonds - jewelry - Updated October 2026

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