These guys are the real deal! Their prices are very reasonable and fixed my situation very quickly…read morewhile I waited and had no problem with me looking over their shoulder. There wasn't any other watch repair in Ft Wayne that I could find. If I lived there, I wouldn't go anywhere else.

Friendly, professional, and fast service. Only watchmaker around (none in Fort Wayne) that had…read morespecialized tool and expertise to change battery in husband's Rolex timepiece. Very, very affordable.​

I've known the owner for years, he has the skills and knowledge few around do. Every visit has been…read moreprofessional, helpful and worth the time. Each of my children have received a watch (with engraving) from Doug Sofia. Whenever our jewelry store would have a watch question or repair THIS is where we've trusted to assist us. "Hands down" best watch man in town.

Oof, what a rough experience. Took a cheap Casio watch in because I thought it needed a new…read morebattery. Never been to this shop, but found it by Google search and figured I'd support a small business. Older gentleman was the only one in the shop - he took my watch and said he'd take a look. He opened up the watch and said the battery was "like new". I said, "Well thanks, I don't want to waste your time." He says, "Well, I've already got this all opened up." (!) I wait a few more minutes for him to tell me more, or return my watch. Nothing. After about 15 minutes of waiting, he finally exclaims from his workbench, "You may have to leave this here a while - I've never opened one of these up before and [nothing's going back together like it should]." I left my name and phone number and asked him to call me when it was ready to pick up. This was on Friday at lunchtime. No call comes the rest of the day, or the next day. Closed on Sunday, still no call Monday. Finally, after work Monday I go by to pick up the watch. He hands me the watch and says nothing. I say, "Did you end up putting a new battery in?" He says, "That one's like new." (So, no.) I say, "Do I owe you anything?" He says, "Well, I gotta charge you $12 for taking that thing apart and putting it back together." Here's the thing, I'm all about supporting the little guy and honoring their time. But what about my time? Dude took my watch apart without knowing he could put it back together, then never called to say it was done, kept it for three days, and didn't actually DO anything. If it was my shop, I might say, "Hey, I'm not gonna charge you today because I kept it for so long and didn't actually do any repair on it. Have a nice day. Come see me when the watch actually stops and we'll get it fixed up." Instead, the guy got his $12, but I'll never go back there again.

This place is wonderful. I have gone here for many things and I've always been super happy with…read morethe end result. This time Maura helped me. In January I lost an earring that my husband got me for an anniversary 28 years ago. I wore them ALL the time. Maura said to give her some time, she would do her best to find a new pair. About 4 weeks went by and I received a call that my earrings were in and ready for pick up. I was so pleasantly surprised when I saw them, they are almost identical to the original ones. The staff as well as Jim, are just great people they truly care. They take a little longer with jobs but I've always been very happy. Great place, trusting, kind people

I went in to repair a chain clasp that was broken. The man who helped me was very friendly and took…read moreit in the back and bent the clasp back into functioning shape in 90 seconds and handed it back to me--no charge. I was fully expecting to pay, as other large-chain stores recommended a new clasp. I highly recommend visiting Rose Jewlers over other chain Jewelers in the area for fair pricing (have used Rose previously) and top-of-the-line service.

I needed someone to look at a ring that was in my late mother's jewelry box. I suspected it was…read morecostume jewelry. It looked kind of beat up, and I didn't care for its light blue stone. A woman quickly was happy to help me. She looked at it under enlargement, then with great confidence said, "It's a blue topaz with little diamonds around the side, and the ring is (some)teen carat gold." Wow. My own personal Antiques Roadshow moment! And no charge, long-distance travel or waiting in line. She offered to clean it too, free of charge. I of course accepted!

I highly, highly recommend working with Morgan from Nord for one-of-kind heirloom jewelry redesign…read more Fine jewelry and jewelry redesign were completely new territory for me. Working with Morgan, I felt an instant connection and she made me feel comfortable asking questions, sharing ideas and guiding me through the entire process. The result of my custom engagement ring is something I never could have imagined. It's hard to put into words how truly beautiful the design is. It's absolutely stunning. I love having a unique piece that tells a family story and gives an heirloom a second life. Morgan's design experience brought my vision to another level. The design is modern, yet timeless and honors the original design integrity of the ring - with some edge. It's perfect. It's exactly what I wanted, without knowing what I wanted. If you're on the fence about an heirloom redesign - I highly recommend going into Nord and asking for Morgan. The possibilities are endless and the final product you'll get is something more beautiful than you've ever imagined. Lastly, the quality and craftsmanship of the Nord jewelers is best in class. This ring's story will live on forever and be passed down for generations.

They serviced/repaired my German watch a couple of times and provided a strap that goes well with…read moreit. The watch always comes back looking like new and running great. Your precious timepiece can be trusted with Watchmann.

Very personal, incredible customer service, quick shipping. I ordered a Circula SuperSport, and I…read morecould not be more happy! Amazing shop, great looking watch (also happens to be running +0.1 seconds a day on the wrist)! 10/10 will buy more from WatchMann and recommend him to friends!

Service was great!!! They asked questions and provided exactly what was needed. We have gone back…read morefor Help a second time.

After my wife's passing took in some of her jewelry and pieces from her grandmothers to make…read morenecklaces for my daughters. I cannot express enough how great the whole experience was or how happy I am with the final pieces- you can tell from the moment you walk in this is a family run place that cares about their customers- then at the end you see the outstanding work- many thanks

For years (30) I have always sent my Tiffany watch back to the store for battery replacement. Such…read morea pain in the butt and expensive. I found this company offering same day, actually same hour service ( did it in five minutes) and charged me $20. So freaky fast, and I got a Twix bar with my receipt!!! Ha. I will be back.

1 Star Terrible…read moreexperience. I will not be returning. I brought my Omega Seamaster in for a helium escape valve/crown repair or replacement. Shlomo, the owner, told me the watch would be ready within one week. Two weeks later, Beth called and told me they had ordered the wrong part and would need another week. Then, oddly enough, she called me the very next day and said the watch was ready. When I went to pick it up, I was immediately pressured to pay before I was even given a chance to properly inspect the watch. I asked them to slow down because I wanted to make sure I was paying for the repair we had actually agreed upon. When I inspected the watch, the helium crown came right back off. What I found particularly frustrating was that, instead of acknowledging that the repair needed to be addressed, they challenged me as the owner of the watch and told me that I was unscrewing the crown too much. I know how I had been handling my own watch, so I found it very disappointing to have the problem attributed to me rather than simply addressing the fact that the crown had come off. I made it very clear that I wasn't trying to give anyone a hard time. I simply wanted to make sure I was paying for what we had agreed to, and I told them that I wanted to do good business and resolve the situation fairly. Rather than escalating the matter, I asked them to fix the watch and told them I was willing to give them additional time to do the repair properly. They apologized, and I left. Another two weeks passed before I was finally told the watch was ready again. I returned the following day, but Shlomo wasn't even there. Once again, before I could finish inspecting the watch, Beth was already pressuring me to make the payment. At this point, I just wanted my watch back so I could take it to an actual Omega dealership and have it properly inspected. I paid the amount we had agreed upon and left. As of writing this review, I honestly don't even know whether the watch has actually been repaired properly. Beth told me that it should be and that Shlomo had tested it to make sure everything was correct, but after my previous experience with the repair, I don't feel comfortable taking that at face value. I plan to have the watch inspected by an Omega dealership to determine whether the repair was actually completed correctly. My issue was never about refusing to pay or trying to give anyone a hard time. I was patient, reasonable, and gave them multiple opportunities to make things right. I simply wanted the agreed-upon repair completed properly and the opportunity to inspect the watch before paying. If you're trusting a business with an expensive watch, you expect professional workmanship, clear communication, and to be treated with respect when something goes wrong. Unfortunately, that was not my experience here. I will not be returning.

Extremely talented jewelry artist. Also, likely the best & most reasonably priced repairs & custom…read morework to be found anywhere. The region is lucky to have this caliber of skills & abilities- Tim repairs clocks & more. Just ask, he'll provide reliable, honest advice.

From the owner: custom jewelry, jewelry sales, repair of fine jewelry, watches , and clocksread more

Very nice and respected shop. Some issue with repairing a Rolex by they handled it fineread more

My husband has gifted me items from VHJ in Granger. He feels comfortable shopping here; sales…read moreperson is helpful. Earrings, necklace, rings have been delightful & unique. Thank you for your service & inventory!!