He did a great job fixing my old cuckoo clock. He also taught me how to set it correctly.

I entrusted this business with a grandfather clock that belonged to my great-grandmother and has tremendous sentimental value to my family. The clock was working when Jerry took the mechanism for repair, but it had timing issues that needed to be corrected. When Jerry took the clock parts to his shop, he seemed genuinely enthusiastic about getting it working properly and told me to feel free to check in periodically. After approximately three months, I stopped by the shop to see how things were progressing. At that time, he told me he was still monitoring the clock because he wanted to make sure it would run consistently for about two weeks before returning it. More months passed without any communication or update. At approximately nine months, I finally called and left a message explaining that I was becoming concerned because so much time had passed. I said that if he was finding that the clock could not be repaired, perhaps at some point we simply needed to call it and have the parts returned. I was completely unprepared for what happened the next morning. Jerry called me twice within a few minutes. When I answered the second call, he began yelling at me and told me that when I was "in a better mood" I could call him back. Approximately 15 minutes later, he arrived at my home without prior arrangement, left the clock parts outside my front door, and videotaped himself while doing so. During this interaction, he told me, "Don't you dare follow after me," and accused me of treating him "like a 5-year-old child." He also made a point of saying that I "hadn't even paid" him anything. To be clear, Jerry had never asked me for payment during the months he had the clock. I had not refused to pay him or disputed a bill; there simply had never been a request for payment. Later that day, I went to his shop because I was still hoping the situation could be resolved reasonably. I was prepared to compensate him for the work he had done, even though he had never asked me for payment. My hope was that we could calm things down and either have him finish the repair or, at the very least, put the clock back together as it had been when I entrusted it to him. Instead, he told me that I had caused him a great deal of stress and that he was simply not going to do this. I left shocked by the entire experience. What is especially upsetting is that I started with an heirloom clock that was working, although not keeping time properly. After approximately nine months, I received the parts back without the repair being completed, and they were not even reinstalled in the clock. I understand that an antique clock can be difficult to repair and that sometimes a repair simply may not be successful. Had Jerry told me that he was unable to get the clock to run consistently, I would have understood. What I cannot understand or accept is being yelled at and treated this way simply because I asked for an update after months without communication. This was a treasured family heirloom, and I am now left needing to find someone else not only to address the original timing problem but also to put the clock back together. Based on my experience, I cannot recommend this business. Regardless of whether a repair can ultimately be completed, customers should be able to expect reasonable communication and professional treatment. read more

Horrible customer service!!! Just asking for an update after 4 weeks and the owner was very rude and unprofessional, slamming my antique clock on the counter and said take it or leave it! Would give a 0 if I could, highly recommend going somewhere else!!' read more

No stars. 6 month wait for an estimate . Notebook full of people ahead of you. $750 to fully rework the clock, in 6 months. Not at all interested in fixing a clock. Mine, yours, or anyone not in his 6 month notebook. Pretty rude. 2 hour drive. Told he gave free estimates. Go anyplace else. read more

A family run business. Very knowledgeable. Determined to get you clock fixed and back to running as good as new. Took him a clock that has been in the family for a long time. Others tried to fix it but weren't able to. Clock issues: Wouldn't strike on the hour correctly. Hammers were not lined up correctly. Some of the internal arms were bent. Over all the clock had multiple issues. He took it apart and completely rebuilt it. I was very patient and trusted that he would get this clock working again. I would highly recommend this place for any clock repair. Just be patient and have faith. He will fix your clock. read more

I have always found everyone to be kind and courteous. Gerry fixed a watch for me that had not worked in years (still going 2 years later). He just fixed an antique clock my wife bought whilst in France, working perfectly. I appreciate their passion for all timepieces and their honesty. Reasonably priced and I will definitely be using their services in the future. read more

I gave the Clock Haus a box of clock parts and the wooden case of a clock. They returned to me a functional family Heirloom that had not run in years. Great service and communication, they were exactly within our discussed budget. read more

Great service! Very knowledgable and knows what he is doing. He repaired a watch that I was told would cost hundreds of dollars to fix (via the jewelry chain it was purchased from) and he was able to fix it without a problem for far less money. Highly recommend! read more

Went together a watch band adjusted,,, did it right there on the spot,,,absolutely great customer service!!!!!!!! Great people!!

I cannot tell you how much I was disrespected in the establishment. The clock guy in the back was so rude to me. I brought the same watch back with the same issue within 30 days. He then told me that I would be charged double of what I originally paid to have it fixed. I then asked him why I did not stand by his work and then he told me to send the watch back or go somewhere else. I would advise you to avoid this place! read more

A couple of months ago I took my watch to have the band repaired and sized. They fixed it and it is still perfect. I had tried to do this adjustment myself and really messed up. The kind of connectors used on this exclusive to manufacturer band have small parts holding in larger parts. I removed the larger parts, but failed to see and thus lost most of the smaller ones. I could not see them because they were so small and unexpected. The owner watchmaker and his wife were very helpful. He found he had some spare parts and did not need to order any from the manufacturer. Instead of several days as expected, I got a call the next day saying it was ready. I was delighted and the price was fair and better than if he had to order parts. I know because I checked online for parts prices before coming to the Clock Repair Haus. Some of the parts were not sold separately by the manufacturer. The current cost of a new band would have been 90% of the value of the watch in dollars. However, this watch had been a 25th anniversary gift from my wife, sixteen years earlier. In those years it had become "a part of me." The watchmaker took time to adjust and readjust the band until it fit like a glove again;actually better than it had before I lost all the overweight my doctor had told me to lose; hence my need to adjust it. The watchmaker gave me my removed parts back and I was able to buy some extra very tiny parts from him to keep on hand just in case it ever needed to be expanded a little again. He even took time to show me how to make the changes safely and properly should I ever need to adjust it again in either direction. However, with his prices and service, and my not so great eyesight, most likely I will go back to the Clock Repair Haus rather than risk messing it up with another DIY attempt. The Clock Repair Haus has great and friendly service, is knowledgeable, dependable, honest, and reasonably priced; I highly recommend it. read more

Wife attempted to surprise me for Christmas by taking my favorite watch in to get the crystal repaired. During the repair, the wood face was scratched and scuffed in two large noticeable areas. When attempting to remedy the situation (seeking refund of service or further repair) she was harassed by two of the staff. They reduced to calling her "stupid" for bringing in something fragile and that my wife should have known better to not know that damages would happen. Half reducing my wife to tears for the belligerence and awful treatment from a small mom/pop shop where you'd expect to be treated courteously. The only bright spot for this dark experience was from a young man who said the best he could do was refund half the cost of the repair ($22.50). After receiving the small token she was buried in rude comments by the older gentleman made to make my wife feel guilty for not accepting the damage done when she had paid for a repair. Clock Repair Haus will never have my business again and hopefully you too will hunt for better options. read more

....As a vintage watch dealer ( mechanical watches only) for the past 7 years, I have been using the services of Gerry at CLock Repair Haus for those years ....( in interest of honesty, I stopped being a vintage watch last summer when I switched over to making jewelry from vintage watch parts, for some reason, people had stopped buying vintage watches) ....but in those 7 years I brought countless watches for Gerry to fix and his record was stellar ...and if a watch wasn't worth putting the money into, he would tell me so ....( these were always mechanical vintage watches, of various values) .....Watch repair is a time consuming chore, not only in the time it takes to do the actual work, but Gerry always checks his work by running and timing the watch for at least 2 weeks after it has been worked on, whether it's just been serviced, or has actual parts replaced.) ..and as I have taken a lot of watches apart, ( ones that were already caseless, due to having it's case sold for scrap gold) and I'll tell you this ....some of those tiny but decades old screws do NOT want to come out ...when I do it, you can tell someone who has little experience or strength is taking it out ..scratches all over the movement ....but Gerry takes a watch apart, and puts it back together and it still look exactly the way it did when it came in ....( he can't erase scratch marks made by a bad repairperson) ....Gerry is certified, which means he went to school 40 hours a weeks, for 2 years, and the graduation requirement is making a watch from scratch ! ..... .....Now, Gerry is a character, now a good friend ....he is passionate about watches, especially the vintage mechanical ones ....and if you treat him with respect, which he fully deserves, you will find him to be a person is fun to work with over any of your watch treasures ... ..... when it comes to working on your watch, he takes great pride in doing a top notch job Keep in mind that even if you just come in for a battery change, you are being helped by a person who is more qualified than any car mechanic, and he's working with impossibly small parts ....( I'm convinced that some of the ones on the tiny vintage ladies watches are actually invisible) .....you can trust him to put a battery in your Timex .....or Movado, he'll usually do that as you wait.... Or you can hand him your grandfathers solid gold Howard's Railroad Grade pocket watch and know that you will get it back running happily and accurately until it needs it's next service....( that's one of the ways to find out your watch needs servicing ...it starts to run fast, or slow ...that means the oil is getting old and sticky ....time to clean that out ( which means taking the whole thing all the way apart down to the last screw, inspecting each part, dunking it through 4 cleaning solutions, inspecting the parts again, then reassembling it, oiling with 4 different grades of oil as you go, in something like at least 19 places, and then timing it for at least 2 weeks .....and the timing is checked with an electronic meter ...whew ! ....Gerry is one of the few "real watchmakers" left in the country, less than 1,500 in the entire country, and many of those retiring every day I cannot say enough good things about him ....I highly recommend anyone bring their watches in and know they're dealing with a true expert .... ....and oh .....he does like to talk... ( about watches) ! hee hee ..... read more

I've taken a couple different watches in to have batteries replaced, and every time they've been fast, and friendly! They also have a very nice, unique selection of vintage/antique clocks, watches, and rings for sale that you can browse while you wait. Highly recommended this family-owned business! read more

Would give zero stars if I could. $25 for a watch battery replacement. Less than $6 at Walmart for the same watch three years ago. I like to support local businesses, but not at this price difference. read more

I took a vintage watch for repair and cleaning and they did a great job. Very friendly. I wish their hours of operation were more accommodating (for me) but other then that I would recommend them! read more

I'm new to the area from sw suburb of Chicago,..been here about a month. Needed to find a place to get a clock repaired and glass replaced on a wall clock. Found this wonderful little gem. The owner and his mom couldn't have been more knowledgeable on my pieces and gave me options on what to do. There was no pressure on the higher price options and they were honest and kind. I will continue to go here and refer my friends and family to this business. And also, when you walk in, their selection of antique and older watches and clocks is amazing. That reason alone is worth the trip here !! Believe me, you will walk out with something, just like I did. What a find !!!!! SW Michigan you have something very special in this little place. Thank you. read more