RUN FROM THIS COMPANY. TERRIBLE no customer service after…read moresell I spent 8 grand on 3 bedrooms and 3 closets. I have a print problem. 11 attempts for help just excuses.

Horrible experience. I was given a high expectation from start to finish. Told our house deserves a…read moreluxury plank floor however when supplies to make it luxury were not added on contract it's our fault. I feel totally deceived like a bad infomercial. Augusta beware. Dump and run then the customer service isn't the best.

Very happy with the service and attention I received during my recent dealings with Augusta…read moreFlooring. Special ordered Karastan wood flooring, and while the complete order was slightly delayed due to T molding supply chain issues, Anthony at least kept me abreast during the entire process. Delivery itself, once materials were available, was on time, efficient and accommodating. Pricing was very competitive. Will use again for sure!

From walking into the store, I knew I was at the right spot. Kay acknowledged my presence but was…read morehelping another customer and just let me look around. When Kay became available, she checked in with me, answered all of my questions and pulled some samples. She later came to my house measure, make some recommendations, and provide pricing info. I later ordered my product and scheduled the install. The team went above and beyond to turn my house into a home. Joshua and Nathan did a FABULOUS job with my house and taking care of all of my belongings! The customer service alone was Phenomenal!

Aiken Flooring is above a 5 star rating. They have custom made 3 carpets for us in the past and we…read morecouldn't be more happy with the results. They treated us like family and we would never go anywhere else for our carpet or flooring needs.

Aiken Flooring helped me from start to finish of my new floor. I had no idea about flooring…read more Donna patiently showed me different floors, ordered samples for me, and helped me decide on a floor. Then they had it installed perfectly. The installers were on time, courteous, and professional. I am extremely happy with my new floor, thanks to Donna and company at Aiken Flooring.

I've been using Home Advisor to get my house market ready and had the pleasure of working with S &…read moreS. I wish all companies could be like them and I'll tell you why! Within minutes of submitting a project for carpet stretching I heard from them and they were able to schedule me within a couple of days. They were very friendly, courteous and respectful calling me prior to showing up, helping me move furniture and boxes and completing the work in record time. I almost feel like it's been a dream because I've been having so much trouble getting other companies return my phone calls. Maybe they know about a money tree and don't need the business?! Anyways, I like that they are family-owned and local. I truly love that they stand behind their work and take pride in what they do, it shows! We'll Be rehiring them to clean our carpets in the future. Highly recommend! Services they provide: 24-hour emergency flood service, steam clean carpets/rugs/furniture, carpet installation/repair/stretching.

With the holidays coming up and company coming into town, we were in dire need of thorough carpet…read morecleaning services. We have several animals in the house and one elderly cat in particular who had made a certain corner of the carpet her preferred bathroom spot. We had tried several methods for removing the smell, from vinegar to baking soda to enzyme cleaners. Nothing was able to truly remove the smell, as is was in the carpet pad below the carpet. We called S&S on the recommendation of a neighbor who had utilized their services for similar reasons. The service provided by Mr. Sherman was top-notch. Not only was he able to come out to service our carpet within 48 hours, but he actually removed the old, soiled carpet pad, cleaned the carpet from the underside-up, and did it all within a span of two hours. The carpet looks like new and the odor is gone! He did all of this for a price that we felt was well below what we were expecting to pay. We cannot recommend this company highly enough and will not be using anyone but S&S for our carpet cleaning needs from this point forward.

The project is still in progress so I may update the review at a later time. At the moment I cant…read morerecommend the company to other people. . The quality of the workers we have meet so far are good but the management has been sub par. At the moment I don't believe the project manager is familiar enough with the details of the trade to manage a tile Floor installation. Ive read other reviews of the company that were positive which is why we went with them but maybe theres been a turn over of people. I would check with other local companies like A&D, Kirklands and Hardwood Floors and more. We've used all of them for work over the years and had better experiences with the work and management.

We recently had the carpet in our master bedroom replaced. We had bought carpet at Lowes and it…read moreliterally fell apart within a year. We met with John at the Evans location. He was very helpful and knowledgeable. He showed us several types of carpets and pads. We had the carpet installed on April 3, 2019. The installers were great, very friendly, efficient and polite. They completely cleaned up after themselves. They did an excellent job of installing our carpet. We are extremely pleased with the customer service, knowledge and quality of the products at Merit Flooring. We will never buy carpet from anyone except Merit Flooring. Thank you John for your help. You have a customer for life! Paul and Darla Andrews

Best service I've had since moving to the CSRA. From getting a quote and the walk through to…read morescheduling a day, they were great from start to finish. I had gotten three different estimates from three companies, and honestly their knowledge, friendliness and price won me over. The installers, Lee and Keith came on time, worked steadily, were mindful to shut the door and wipe their feet when coming in and out, and were very respectful. They cleaned up everything after they were done, had me do a walk through to make sure I was satisfied and put the furniture back that they moved. Nothing was damaged or broken, and the dust I was expecting to be bad, wasn't at all. From start to finish it only took 2 1/2 hours for a master bedroom and walk in closet, and guest bedroom and closet. The price was incredible and it was definitely worth paying to have the furniture moved as part of the package. I will be absolutely be looking to them when I change out the flooring-if they are even half as good with it as they were with the carpet, I know I'll be taken care of.

Incredible work. We just built a house and chose all of our tiling and flooring from Kirkland's…read more Jessica helped us out and it was a breath of fresh air as she was very knowledgeable, helpful and gave us opinions on combinations of tiles etc that worked well together. The carpet, shower tiles, bathroom floor, and luxury vinyl all came out incredibly well. We're so thankful for their expertise.

New 0/10 We had…read morewater damage from our A/C that ruined our carpet. The HVAC company covered the initial repair, and we decided to add two additional rooms at our own expense, paying over $1,000. When the crew arrived, they took unauthorized photos of our home and bedroom and shared them with their team -- a complete invasion of privacy. They then wasted 20 minutes outside, came back, and said the job would take more than one day before leaving without completing anything. When I called for a refund for the additional rooms, I was met with rudeness and unprofessionalism. Becky (Operations Manager) and Amanda (Manager) were some of the nastiest and most unhelpful people I've ever dealt with in customer service. Not only did they refuse to issue my refund, but they also refused to complete the service I had already paid for. This company is untrustworthy, unprofessional, and has no respect for their customers. Save yourself the stress and go elsewhere.

I had LQV put on my floors several years ago. This is an amendment to my initial post…read more I love my floors but the installers did an awful job of cleanup and my baseboards Looked awful. I had to have it repainted.

We strongly advise others to avoid hiring this technician…read more Initially, he completed a few small jobs satisfactorily, which led us to trust him with larger projects in Augusta, including siding work and a bathroom flooring job. Unfortunately, the quality of work on these projects was extremely poor. The siding installation was mismatched and unprofessional, and the bathroom flooring was done incorrectly. The workmanship was so unsatisfactory that the tenant became very upset. We also provided funds for materials, which did not result in proper or acceptable work. In addition, there was an incident where he damaged the tenant's mailbox, which we had to repair at our own expense. When we raised concerns about the siding and flooring work, he insisted everything was done properly, despite clear issues. He has now escalated the situation by filing a claim for payment. Based on our experience, we cannot recommend his services. We encourage others to exercise caution before hiring.

From the owner: What Makes Franklin Handyman Repair Company Different…read more At Franklin Handyman Repair, we take pride in doing things the right way — with honesty, quality, and care. What sets us apart is our hands-on dedication to every project, big or small. We don’t just fix problems; we build lasting solutions that make your home safer, stronger, and better than before. Personal Service: You deal directly with the owner, not a random crew. That means reliable communication, honest pricing, and respect for your time and property. Quality Workmanship: We treat every job like it’s our own home — no shortcuts, just solid, professional results that last. All-in-One Service: From repairs and renovations to custom builds, we handle it all — saving you the stress of hiring multiple contractors. Local & Trusted: Proudly serving our community with integrity, transparency, and a strong work ethic you can depend on. Because at Franklin Handyman Repair, we don’t just want your business — we want your trust.