I hired Hardwood Floors & More for a flooring project which had a tight deadline. They accommodated…read moremy request and did an excellent job flooring 3 rooms with the exact same flooring than the other rooms of my house. The price was very competitive and the crew completed the project on time and on budget. I also asked a repair for a plank damaged by another contractor. They replaced the plank and the floor looks new again. I had a very pleasant experience with Will and his crew. I definitely recommend Hardwood Floors and More for a great work and a superior customer service. My home looks fabulous now.

Excellent job as always by the Hardwood Floors and more team! The original floors of our 21 year…read moreold house are gleaming like new. Everyone from Teddy, to the crew that did the floors and installed new shoe molding were professional, timely and thorough. They kept us informed through each step and treated our house like it was their own. I will never use another company for flooring, in fact, they are installing new carpet for us as well!

I've called and been the store. Can't seem to get a response regarding issues I'm having with my…read moreflooring.

Best service I've had since moving to the CSRA. From getting a quote and the walk through to…read morescheduling a day, they were great from start to finish. I had gotten three different estimates from three companies, and honestly their knowledge, friendliness and price won me over. The installers, Lee and Keith came on time, worked steadily, were mindful to shut the door and wipe their feet when coming in and out, and were very respectful. They cleaned up everything after they were done, had me do a walk through to make sure I was satisfied and put the furniture back that they moved. Nothing was damaged or broken, and the dust I was expecting to be bad, wasn't at all. From start to finish it only took 2 1/2 hours for a master bedroom and walk in closet, and guest bedroom and closet. The price was incredible and it was definitely worth paying to have the furniture moved as part of the package. I will be absolutely be looking to them when I change out the flooring-if they are even half as good with it as they were with the carpet, I know I'll be taken care of.

Merit Carpet One has an amazing selection of carpet. I was able to find exactly what I wanted and…read moreto top if off the installation was amazing and professional. John and Nick, a father and son, did a beautiful job. They were careful and did a beautiful job of installing my carpet. I left our great room to get something, and when I came back, the carpet was seamed. I could not find the seam. They are wonderful! Thank you!

Poor customer service. Carpet remnant left when new home was finished DOES NOT match my master…read morebedroom carpet, but does match the 2 guest bedrooms. I needed to make a repair at the doorway that was widened to accommodate wheelchair access from the master bedroom to the master bath. Merit's representative, Isaiah Parham and I agreed to repair carpet taking swatch from my master bedroom closet that would match existing carpet. In addition I had 1 piece of laminate flooring that bubbled on the surface needing replacement. I had extra laminate for that repair. I subsequently was quoted $800 to make the repairs. This, in my personal opinion, is a very outrageous price given it should only take 1 hour max to make both repairs. Due the lack of good faith in providing reasonable pricing for this repair, I would never ever recommend Merit Carpet due to their lack of basic customer service.

Nice , friendly, good rate and on time. completed the…read moreinstall as promised. Recommend for your flooring!

Bottom Line: we got truly top-shelf quality carpet installed at easily less than a third of what…read morewe would've paid at Lowe's or especially Kirklands. Lowe's didn't even carry carpet the quality we got - we got Karastan and high-quality Stainmaster carpet and pads. First ask yourself this: what is important to you? If you are new to the area like us, your wallet is hemorrhaging with one out of three contractors not getting back to you with a quote; one outta three gives you a sky-high price because there is so much work out there and they just don't give a damn about you; but if you look hard enough, you'll find a third outfit that is hungry, takes cash, and will deliver the same or better product at a really good price. OK, C&CC might appear a bit sketchy but we saved hella cash and we love the final outcome. The carpet is stored at a huge warehouse - walk around, pick your carpet and the staff will help you to pick the best-in-breed they have on the floor. They buy after job / job lot from the big contractors/outfits and they'll pass those savings on to you. The installers were good ol' boys and they did scuff up our freshly painted walls a bit (I was initially angry but the scuffs could be washed or painted over) but they did do a good job on the install. I helped out a bit as I've installed carpet with my Dad when younger. They overcut the yardage we needed so we have carpet we can make area rugs from. Again, you can buy top-shelf carpet from C&CC and get it installed by others or get it installed by their associated installers. Lowe's and Kirkland's hires out their installs - if you read their reviews, the performance of their contractors can be spotty as well and you'll easily be paying triple... your choice on how you wish to spend your money. My wife is super happy with the outcome from C&CC and that is truly saying something.

New 0/10 We had…read morewater damage from our A/C that ruined our carpet. The HVAC company covered the initial repair, and we decided to add two additional rooms at our own expense, paying over $1,000. When the crew arrived, they took unauthorized photos of our home and bedroom and shared them with their team -- a complete invasion of privacy. They then wasted 20 minutes outside, came back, and said the job would take more than one day before leaving without completing anything. When I called for a refund for the additional rooms, I was met with rudeness and unprofessionalism. Becky (Operations Manager) and Amanda (Manager) were some of the nastiest and most unhelpful people I've ever dealt with in customer service. Not only did they refuse to issue my refund, but they also refused to complete the service I had already paid for. This company is untrustworthy, unprofessional, and has no respect for their customers. Save yourself the stress and go elsewhere.

I was referred to A&D Carpets & Hardwoods by several people, but what really pushed me to finally…read moremove forward was seeing a close friend's floors after she had hers done. I had just been at her house, saw them in person, and absolutely loved them. I'll admit, I had been putting it off for a while -- my floors had definitely run their course -- but seeing hers reignited both my desire and my need to replace mine. I did have a few concerns going into it. First was the cost, especially right after Christmas. I was planning to wait until tax time, but my friend told me about the no interest and no payments until 2027 financing she had received (based on credit approval). She was surprised she even qualified after a recent divorce and credit challenges, so hearing that made me feel much more confident. Once I realized how affordable it could be, I decided to go ahead rather than wait. Another big concern for me was that I live alone, and I'm very careful about who I allow into my home. One of the main reasons I ultimately chose A&D was because they do not subcontract their installers. Everything is handled by one in-house team from start to finish, and knowing this family-owned business has been around for many years and uses only their own employees gave me complete peace of mind. I knew exactly who would be coming into my home, and that mattered a lot to me. The free in-home consultation made the process so easy. They guided me through every step, helped me choose a floor I absolutely love, and walked me through pricing and financing. I was a little nervous about approval, but I was approved, and my floors were just completed -- and I could not be happier. The installers were wonderful. They were professional, clean, respectful, and truly felt like people I had known for years. They took care of removing and resetting furniture, didn't smoke, and treated my home with care. I also appreciated knowing that if any fine-tuning is needed as the floors acclimate, I know exactly who to call and that they will stand behind their work. I'm beyond happy with my new floors -- and honestly, I think I might like mine even better than my friend's! I would highly recommend A&D Carpets & Hardwoods to anyone considering new flooring.

Horrible experience. I was given a high expectation from start to finish. Told our house deserves a…read moreluxury plank floor however when supplies to make it luxury were not added on contract it's our fault. I feel totally deceived like a bad infomercial. Augusta beware. Dump and run then the customer service isn't the best.

From the owner: Go Flooring Augusta is a premier flooring installation company serving Augusta, GA and the…read moresurrounding CSRA region. We specialize in hardwood flooring, carpet installation, laminate flooring, and luxury vinyl plank systems, providing comprehensive floor covering solutions and residential flooring services. With over 10 years of experience and our licensed & insured contractors, we have transformed hundreds of Augusta homes with durable, beautiful floors. Our flooring services cover Martinez, Evans, Grovetown, and North Augusta, delivering expert craftsmanship and professional installation throughout Richmond County and Columbia County. We provide convenient in-home consultations with our mobile showroom service, offering 0% financing for 12 months and a complete money-back guarantee for total customer satisfaction. From hardwood refinishing to carpet replacement and luxury vinyl installations, Go Flooring brings quality flooring solutions directly to your doorstep with unmatched convenience and reliability.

The project is still in progress so I may update the review at a later time. At the moment I cant…read morerecommend the company to other people. . The quality of the workers we have meet so far are good but the management has been sub par. At the moment I don't believe the project manager is familiar enough with the details of the trade to manage a tile Floor installation. Ive read other reviews of the company that were positive which is why we went with them but maybe theres been a turn over of people. I would check with other local companies like A&D, Kirklands and Hardwood Floors and more. We've used all of them for work over the years and had better experiences with the work and management.

We recently had the carpet in our master bedroom replaced. We had bought carpet at Lowes and it…read moreliterally fell apart within a year. We met with John at the Evans location. He was very helpful and knowledgeable. He showed us several types of carpets and pads. We had the carpet installed on April 3, 2019. The installers were great, very friendly, efficient and polite. They completely cleaned up after themselves. They did an excellent job of installing our carpet. We are extremely pleased with the customer service, knowledge and quality of the products at Merit Flooring. We will never buy carpet from anyone except Merit Flooring. Thank you John for your help. You have a customer for life! Paul and Darla Andrews

Just had original wood floors restored and extended in our 50s era ranch home. Eric and his crew…read moredid an excellent job, on time and at a fair price. Floors are drop dead gorgeous, transitions between rooms and new/old floors are smooth (my pet peeve). Eric even came in special on a Saturday to do extra clean up for out of town visitors. Much appreciated and recommend unconditionally!

Want to say I had great customer service several times in the last few weeks!!!!! (Started rough…read morewith the first person who helped me don't really remember his name...he was not helpful) But I came back and Justin and Big V answered all my questions and fixed all the problems!!!! So if you go in ask for Justin of Big V! They know there stuff and they are very helpful! I had several trips up to visit them and each time they gave me great customer service, almost sad my flooring job is all done :( Again thank you guys you made buying flooring almost painless I still had to pay for it ha ha ha

I had porcelain tile purchased at and installed by LL Flooring. The tile was for my foyer and…read morekitchen area. I had just had NEW carpet installed the pervious month throu the res of my house. The tile installers cut into my carpet so deep that it could not be attached back to where it belonged. I called LL Flooring regarding this mess and they sent someone by who said he could have his carpet team stretch my NEW carpet and attach to the little metal strips, uggg. Having no choice, I agreed: a date for the following week was set with an arrival time of 12:30 PM. at noon I received a call saying the installers were running late but would be there by 2:30. At 6 PM no one had shown so I called the guy back, told him it was to late to come since I had dinner plans, he said no worry he would let the guys know and would reschedule with me. At 6:45 I got a notification on my phone that someone was ringing the door bell, I check the doorbell camera and saw 2 guys sitting on my front porch apparn waiting for me although I clearly was not home. I texted the "supervisor" to let him know his guys were at my house an no one was there: He called them and they went away. that was almost a year agar and I have yet to hear from LL Flooring or its installers. My new carpet is now just laying on the floor with nothing holding it in place making it difficult to vacuum and clean. WOULD NOT RECOMMEND using their installers and ama extremely upset with LL FLooring for not resolving this issue, not even a courtesy call to follow up!