Apartments need to do over rugs, cabinets, walls, kitchen is all old for the price I am paying.read more

Welcome to the place to be robbed. After two years of living here, they expect you to return the…read morecarpet like new. They sent the bills of $1080 for two small dots on the carpet. My friends were in a hurry to move out, so they were trying to get every penny from their deposit. They are truly robbers. See attached photo for the "have to replaced carpet" they sent to me. What a wonderful place to be robbed! If you have too much money, welcome to spend here, "the kingdom of Robbery" They expected you to live here forever. If you move out, get ready to be robbed!

65 years old. Model tenant, always paid my rent on time, left the place in immaculate condition. 60…read moredays since I've moved out, but and they still will not refund my security deposit. MA state law is that landlords must return in 30 days. Called several times and have been fed BS. Resent having to spend time to get my money. Hiring a lawyer. If you plan to move here, you best consider this review, unless you want them to steal your money. Filed a report with the better business bureau MA. Good luck with this company.

do not live here if you ever plan on going on vacation. i did everything they asked me to do ,…read morewrote an email with the dates I would be gone and told them if it snowed I would have no way of moving my vehicle. I was out of the country for two weeks and just happen to find out that they towed my car cost me hundreds and hundreds of dollars to get it back and if nobody would've told me they told my car I would've had thousands in storage fees. So if you plan on living here and are going to be gone while it snows don't do it they don't give an ounce of care for their residence. Very unprofessional and before this incident, never return a phone call or email. and when the office supposed to be open, they always have the sign up that they're gone. Nobody has ever accessible to speak with.

We paid for my children to go in the pool they were visiting their grandma and Makayla kicked my…read morecolored children out the pool worst experience I don't recommend this place to anyone the old staff were so much nicer then the new crew is just horrible

I have lived her for years and always praise how well it is run but that has changed. They are…read morereally not running thing smoothly. I hope things improve. They are also renting to people that have no manners. Very different from the past

Horrible company and very disrespectful and very neglectful to their property and to their…read moretenants!!! DO NOT RENT FROM THIS COMPANY!!! Do your research and look at their reviews!!!

Been here since June and this has been by far the worst experience we have ever had with a property…read moremanagement company. Been dealing with no hot water for on and off four months and yet the issue is still not resolved. Property management just puts a quick fix to hold the issue over until it happens again. We now are going in three days with cold showers and water. When reaching out to JRK you get out to a voicemail and never responded to. Then you call again and they don't answer your call. No response from corporate. Trash area here is always a mess and full. Snow removal is a Joke, doorways and hydrants blocked. Cars blocked in by snow plowing. I wish we had learned from first time we started applying to live here and how unprofessional and unresponsive the property manager company is and was. DO NOT LIVE HERE! STAY AWAY. Not luxury living by any means especially for the amount you pay here. Very upsetting. 8/23/2021 New property manager is great. Corporate still sucks. They still remain unresponsive and just want to charge more money for everything. Nothing sent us is ever right or in accordance with Massachusetts law. They have violated so many since our moving in it's scary. Pool was open three days this summer but yet we still are paying for it as an amenity in our monthly rent. DO NOT RENT HERE! Can not wait to move!

We were really glad to renew our lease at River Rock Residences. We moved in 12 months ago after…read morespending a couple of years at one of those "ultra-luxury" buildings and our experience at River Rock has been so much better. Not only are the apartments generous in size but the high quality of the cabinetry, the granite countertops, the appliances such as the gas stove, and other finishes make a difference--plus it's the first apartment we've had with a gas fireplace! Never mind the easy trash disposal and the secure garage parking. Not that we use our car every day as the building is located less than a mile from the Salem commuter rail. What really makes River Rock stand out to us is the management. Tom, the manager, makes sure the building is well maintained and any time there's an issue, he takes care of it immediately. Plus, we like the fact that we've had the same manager throughout our time here--Tom's really terrific. At other complexes where we've lived, the high staff turnover in the management office caused a lot of problems and confusion. Here, Tom is on-top of issues and has great follow-up skills. As two professionals with stressful jobs, River Rock has been a perfect fit for us!

Irmarie and the team do a wonderful job addressing our concerns. thank you for making this an…read moreenjoyable place to live. - Carol

Do not be fooled by the glowing reviews--most of them are completely fake. These people don't even…read morelive here. The reality of living at 14 North is a far cry from what management wants you to believe. What was once a decent place to live has gone downhill tremendously. So much so that residents now refer to it as "14 N. Projects"--and for good reason. The trash situation is out of control. The disposal area is constantly overflowing, reeking up the entire complex with the stench of rotting garbage. And that's if you can even get close to it without stepping in something nasty. Walking through the community has become a game of dodging dog feces, because management has done nothing to enforce pet waste cleanup. It's absolutely disgusting and completely unacceptable. Ever since Irmarie started working here, the quality of life has plummeted. She is unresponsive, unhelpful, and seems entirely uninterested in maintaining even basic standards for the property. Maintenance requests are ignored, rules are inconsistently enforced, and resident concerns are brushed off. If you're considering moving here--don't. Save yourself the headache, the smell, and the disappointment. What you see online is not what you get. Look elsewhere.

I know I might get ragged on for this review, but I'm going to say it anyway…read more For the price that you pay for a one bedroom, one bathroom apartment that barely has room for a couple to live together you'd think that they would pay a little more attention when you call for something to be fixed. The ceiling paint in our bathroom has been chipping since this past summer. I called and one of the maintenance guys showed up to check it out. He remarked "gee, that's bad" and then said how nice my couch was, how much had it cost, and where could he get one. Needless to say, the ceiling still hasn't been repaired. On a better note they have an exceptional recycling program here. It could just be that I'm used to Upstate New York's not being able to recycle as many things, but this has been by far the best experience I've had when needing to recycle things from my apartment. As for location, it's allows you to be pretty close to everything you could need. Shaw's is less than a 2 minute drive, the North Shore Mall is even closer than that, with Kappy's across it on Route 114. Their new laundry facilities and fitness center although clean overall, the machines in both areas are not kept very well. I understand that tenants can beat the crap out of things they didn't pay for, but there is also general maintenance that can be done on these items to maintain them for longer periods of time. Needless to say there has been more than one occasion where I've gone to put a load of laundry in the washing machine and decided to choose a different one because the container for bleach did not expel its contents into the previous wash that it was intended for.

Great administrative crew and maintenance. Been there about 6 Yrs now. Premises are always clean,…read moreif you have an issue you call the office and it is taken care of quickly.

Still snotty and overpriced. Nothing has changed improved! It's just okay if you want burn your…read moremoney on overpriced rentals!

great place to live, really nice staff and fun events, beautiful scenery and close to shops!read more

This was a huge mistake moving here, management team are very unprofessional and all but one…read moreactually response to your questions, but one cannot do it by themselves. Summer is almost here and they have already made it miserable. They are not up front about fees and these fees are not in your lease . They claim because of this statement when it comes to the pool rules and regulations posted in the pool area management policies gives them the right to charge a fee in cash. We have no idea where this cash is going and there should be more paying option, not sure about all of you, but who actually carries cash these days. Also, why hide the fact that there is a fee for the pool be upfront and have it listed in the lease to make it legal. We all pay a lot of money to live here and we here for the amenities and location What will they start charging for next? Part of the lease they tell you they want your apartment to look the same way when you leave that it was when you came. I don't think I could do that considering my apartment was filthy. Walls had marks on them bedroom blinds were broken. There was pee in the toilet had been there for a while because it was black cabinets had food in them. Refrigerator was disgusting.I just don't understand how this happened. Never mind the process was horrible. Nothing was ready. They lost information that was sent to them and the manager decide yell my personal information from her office instead of getting up coming out there was people in the I don't know about you, but I don't like my personal business out there for everybody to hear unprofessional Is an understatement. i am sure there will be payback from the office here but I think people should know . All I can hope for Is the best, I know a lot of people here feel the same and have had the same experience here since the office change there team .

Oh boy where do I start. I lived at the Lynnfield Commons for 7 years until 2018. Came back in…read more2022. The management was amazing up until 3 months ago. They pretty much hired Cruella de Vil.....It has been the worst few months. 1st off it started with a mental women that tried to stab me with a butcher knife, coming out of her patio door on the ground level as I just parked my car. Have had expensive packages stolen! Then I had someone trying to break into my house, assaulted and harassed me and the Lynnfield Commons have done absolutely nothing on all levels!! I now get 2 lease violations! Never have I ever been through this ever and been renting for 25 years!! I'm an amazing tenant as I'm a landlord myself and know what is expected!!! I'm the girl that picks things up when people just don't feel like using a trash barrel!! This new office manager is out to get me as I have a TRUMP flag on my balcony and they have been telling me to remove it but the rules according to the lease agreement as they sent me are- XII- residents shall not display any signs, exterior lights or markings on dwelling. No awnings or other projections shall be attached to the outside of the building of which dwelling is a part. They sent an email out and the sign part was highlighted in RED and that was directly to me!! As no-1 in the entire complex has a flag besides me. But about 50 balconies have lights, things hanging and so much more on the dwelling! The other violation was a disturbance on a Saturday night, my teenage daughter had a couple friends over for a birthday from 8-10 PM and so now what we cant even have people over. This new manager BEWARE!! Most people in complex has already figured her out and not to well liked! I spend well over 3K every single month and cant even live a life....Meanwhile my rent is there on the 1st or before the 1st! They should start worrying about who they are letting move into this complex as recently its been very BAD! They should also be more concerned about rent that is due! Not a TRUMP sign and just looking to bully me beyond!! Also when you call corporate it takes 3-4 weeks to even get a call back. I called 5 days ago as an emergency to corporate and still no call back! Getting in contact with the vice president of the company as this is that bad!! They should start worrying about who they are letting move into this complex as recently its been very BAD! They should also be more concerned about rent that is due! Not a TRUMP sign and just looking to bully me beyond!!