I know I might get ragged on for this review, but I'm going to say it anyway. For the price that you pay for a one bedroom, one bathroom apartment that barely has room for a couple to live together you'd think that they would pay a little more attention when you call for something to be fixed. The ceiling paint in our bathroom has been chipping since this past summer. I called and one of the maintenance guys showed up to check it out. He remarked "gee, that's bad" and then said how nice my couch was, how much had it cost, and where could he get one. Needless to say, the ceiling still hasn't been repaired. On a better note they have an exceptional recycling program here. It could just be that I'm used to Upstate New York's not being able to recycle as many things, but this has been by far the best experience I've had when needing to recycle things from my apartment. As for location, it's allows you to be pretty close to everything you could need. Shaw's is less than a 2 minute drive, the North Shore Mall is even closer than that, with Kappy's across it on Route 114. Their new laundry facilities and fitness center although clean overall, the machines in both areas are not kept very well. I understand that tenants can beat the crap out of things they didn't pay for, but there is also general maintenance that can be done on these items to maintain them for longer periods of time. Needless to say there has been more than one occasion where I've gone to put a load of laundry in the washing machine and decided to choose a different one because the container for bleach did not expel its contents into the previous wash that it was intended for. read more

Great administrative crew and maintenance. Been there about 6 Yrs now. Premises are always clean, if you have an issue you call the office and it is taken care of quickly. read more

NON-SMOKERS BEWARE OF 39 Garden Rd I had been there 4 months and was forced to leave due to smokers in the building. Your lease will state that smoking is prohibited within 50' of the buildings. However, smoking is tolerated inside as well as immediately outside the buildings . After NUMEROUS complaints via emails and phone calls regarding excessive second hand smoke filling the hallways and my apartment, I told management that they were in breech of contract by not taking action against the smokers and my lease is null and void so I left. I sent them pictures of evidence and management even received an admission of guilt from the neighbor next door and NOTHING was done about it. I had a smoker next door, downstairs, and across the hall from me. I confronted the neighbor next door and when he opened his door, a cloud of cigarette smoke and stench came out. He continued to deny that he was smoking. It's unbearable as the buildings are very old and extremely drafty. There are gaps in the floor up to 1" along some walls. The manager insisted that they could not find evidence of anyone smoking in the building even after I sent pics and they had an admission of guilt from my neighbor. The bottom line is that the tenants here are in complete control of management and management is either unable or unwilling to enforce the terms of the lease. PROS -Lots of Parking. -Plowing and groundskeeping -Kitchen renovations in Gloucester buildings. -Susan and Linda in the office. Jim on maintenance team. Very very nice and responsive people. CONS -SMOKING IN THE BUILDINGS. -Arc Fault Breakers trip constantly. -When tearing up the carpets during renovations, they should've added additional underlayment or at least screwed down the very squeaky floors before installing carpet and linoleum. Such a simple and inexpensive thing to do... stupid oversight. -Buildings are very old and you can hear conversations through walls and floors. -Beware of the crazy lady on first floor rear. Check with Peabody Police, they know her very well with her bogus complaints about everyone in the building. She's on subsidized housing so she can smoke and do anything she wants and there's nothing management can do about it. However, her family knock-down brawls are very entertaining. Except when you're trying to sleep of course. If you have even a shred of class, you may want to consider finding residence elsewhere! read more

This place has turned around didn't care for the place when I moved here two years ago but they have added new property more spaces to park new washers and dryers Kevin does a great job running the complex he's very reasonable and will work with you prices are fairly reasonable plus side is the mall is within walking distance and there is a park on the property only downside not all property comes with washer and dryers so you'll have to weigh that in as a factor read more

I've lived here now for almost 2 years and I have to say that this is probably one of the best apartment complexes around. Snow plowing has been excellent landscaping is always up-to-date during the spring and summer and fall, maintenance guys are timely, get the job done quickly the first time and just a bunch of nice guys. Good communication between the office and the residents through a telephone system that keeps you informed of what's going on especially during these difficult times with Covid. Can't say enough good things about the people that work here from the office to the Maintenance staff to the management. Do not understand the negative reviews I've read read more

I am still living here and happy with this place. I read the reviews of others and feel that I must respond. May I add, that I am in in no way being compensated for this review. I just see some whining going on here. To the lady who complained because she was charged a fee, because her rent "wasn't even" thirty days late, read your lease. You can be evicted after 14 days for violating your lease. To the person complaining about the "uneducated" person living below you, do a grammar check. You don't sound very smart with your grammatical errors. We are not all "section 8," as someone has categorized us. I, for one, have a Bachelor's Degree, a decent pension, and I still work, because helping people is good. The washing machines and dryers belong to an outside company. If you have an issue with them, there are plenty of numbers available. Where else are you going to do your laundry for that price? The disposal facilities are top notch, with separate sides for recycling and trash. If only, everyone would follow the rules, and push the green button after they are done. Is that so hard? The grounds are beautiful; the plowing is second to none! Lastly, this is an apartment complex. Everyone has to learn to get along as such. Share and share alike. Be kind to your neighbor. Say hello. Let's all learn to live together as citizens of this wonderful country that offers so much. Written by someone who has lived here for 5 years. Prior to that I lived here for 14 years, only to leave for awhile to take care of my elderly parents until their passing. 19 years and never a problem with the ladies in the office! read more

Got another message that cars are getting vandalized. Poorly run management office. They are so focused on new buildings.

We have lived in one of the new buildings for a year and can't wait to leave. Upstairs neighbors are ridiculously loud so we called the office. They said they would send a letter about quiet hours to the building and that never happened. We called again about the late night noise and nothing changed. No matter how much we complained the office did nothing about it. The new building is nice at first glance but then you realize how crappy they are. Poorly wired light fixtures that blow fuses any time you turn them on, half finished paint jobs, vanity drawers glued shut. Definitely not worth the exorbitant rent they charge. read more

I am not a resident of Terrace estates. I had called before coming in for a visit, to ask if they accept housing vouchers. They said they did, however they made the application process very difficult for me. They insisted on having proof of my income before even being able to apply, or see the apartment. I felt as if the office staff were being stuck up, and ignorant towards me. Finally after bringing them a letter directly from the housing authority, I was told to bring in the application completed the next day with my deposit of 1,445.. mind you, I HAD NOT EVEN SEEN THE APARTMENT !.. These people are ridiculous, doesn't surprise me that they don't get very good reviews. read more

I lived here for two years and was totally happy with my apartment and the grounds. The ladies in the office are very nice and my apartment was very taken care of, and loved the month to month leases..... Highly recommended Terrace Estates. read more

Lived here for a little over a year and I cannot wait to leave. This place has poor management staff that is very disorganized and unprofessional. Leasing office staff has poor communication skills and speak to their tenants in a rudely manner constantly. Look elsewhere to rent!!! Coming from quiet and paying tenants they do not know how to treat people. read more

Watch out for management. Came here mostly becuz an old friend thay lives here likes it n the outside looks very well kept and nice. When we went into managements office they were pretty rude. The person helping us seemed very inconvenienced whenever we asked her a question she sighed like we were bothering her. She was not straight forward with questions asked. When she realized we were willing to put money down to hold the apartment she changed her tune. Demo apartment looked pretty nice. The apartment they were renting wasn't available to see. If you put money down to hold the apartment (you can't see) n don't like it you don't get your money back. I find that a lil ridiculous. Due to the experience with management office we decided not to move forward then they decided to hang up on us after we said we didn't want to move forward with the apartment n cancel the check. So childish n rude. Never again. If they treat you like that before you move in I can only imagine how they will treat once you are a resident. No thanks. read more

i have lived here about a year, referred from a friend. i have a two bedroom unit. it is very clean and well taken care of. the grounds are beautiful and well maintained. when i call for a problem they are here within an hour. the staff is very friendly and helpful. i have met some wonderful friendly neighbors. a big plus is that they pay for heat and hot water, so i was warm this winter. the rent is comparable to other areas and it is close to everything. i highly recommend terrace estates. read more

Have been living here for a few years. At the beginning it was good but now I feel management is very rude. They give you misleading information. Rent prices go up as they wish and they make up numbers and give you different rent numbers based on who you talk to at the main office. They lack professionalism and knowledge about rental law. The apartments are old and not well taken care of. The non-smoking rule inside the apartments are not enforced. They have come inside to put insulation and thrown out all my clothes out of the closet and left them on the floor. Would not recommend these units. read more

yuk! yuk! yuk! i agree with amanda z. 98% of the maintenence are lazy slackers!!!i i went down to the laundry room on 11/2913,and the light was on.the first thing i saw was a flood of water. about 3/4 of the way just before the opening..called maintenence someone came and said they thought it was a leak,and had to go get a mop.checked that night,water still there .saturday it was still there .sunday,my husband called maintenence againbecause it was still there ,and said that he was going to keep calling until someone came.vents do not work.we were peed off.someone finally came after about 20 minutes.he was mad because he had to work on sunday.it was his job.24/7. apartment has a lot of flaws. air conditioning stinks.you melt to death.vents do not work .stay away from garden road aparatments.i can tell a story that is too long.,but i will soon.!by the way,the kitchen is a raggedy old chicken coop.do not trust them!!! read more