New billing cycle started on Sunday, I turned in my equipment today…read more Because of how their billing cycle works, Spectrum is ok taking my money even though I will not be actively using their service or be in possession of any of their equipment. Spoke to a supervisor and he stated, "Spectrum is perfectly ok with this because we bill on a monthly basis." After years of being loyal to Spectrum, they just lost another customer.

Kristopher Vallinki deserves a pay raise for helping me set up my phone…read more Michelle (blonde hair lady) was very short with Kristopher when he was looking to her with advice. Maybe it was a long day for her or she was going through some personal issues that she couldn't check out the door before coming in to work, but I get it. If that's the case, maybe today could've been a stay at home day. Thanks again Kristopher!

From the moment my husband and I walked into the Verizon store, we had an outstanding experience!…read moreBefore we even made it to the sales floor, Maysha, the security guard, greeted us with such a warm smile and made us feel genuinely welcomed. It's the little things that make a big difference, and she definitely set the tone for an amazing visit. David Castillo was absolutely phenomenal! He was incredibly patient, knowledgeable, and took the time to answer every question we had without ever making us feel rushed. He helped both of us upgrade our phone plans and found me an incredible deal on my new phone. His professionalism, honesty, and friendly attitude made what could have been a stressful process completely enjoyable. It's rare to find customer service like this these days, and David truly went above and beyond to make sure we left happy. If you're visiting this Verizon store, do yourself a favor and ask for David Castillo you'll be in excellent hands! Thank you, David, for your exceptional service, and thank you, Maysha, for making customers feel so welcome from the moment they walk through the door. Keep up the fantastic work you both are a tremendous asset to the Verizon team!

After today's experience, I can no longer recommend this store to anyone. The level of customer…read moreservice has declined significantly. Henna was dismissive and unprofessional. Before even checking the portal on my phone or reviewing my account, she told me she didn't have the charger I needed and sent me to Five Below across the street. She also said she couldn't help me, even though these are 5G devices that were purchased from this store. I felt that no effort was made to assist me or find a solution. What happened to the days when managers like Ash went above and beyond to help customers? Employees like Ash made people want to come back because they took the time to listen, troubleshoot problems, and provide excellent customer service. Unfortunately, that was not my experience today, and it was very disappointing.

Be prepared when coming to this location since it does not have full service. I came here to return…read morean old cable box, but unfortunately they can't take l any inventory there since they have nowhere to store it so I can't even rate their service since I wasn't given the opportunity. Was it worth my time driving there no. If you want full service, you need to either visit the full service locations on Hawthorne Boulevard in Torrance or in the South Bay Pavilion in Carson.

I had a great experience with my husband in a surprising way. He needed a new phone, and the guy…read morewas honest enough to mention that the new phone was going to be released in a few weeks with a large cash back rebate. We appreciated the advice and will be back when the new phone is out.

Landon from Infinite has done a few auto stereo installs / uninstalls for me now, and he even redid…read morethe wiring to upgrade the wire gauge for a higher amp alternator. Excellent work all-around. Ask for this guy- he's honest, and he does great work!

We got Frontier fiber installed back in December 2025. But since the line is across the street they…read morehad to run it through the air across the street, tie it to one of my trees and then drape it diagonally across my front lawn about 250 ft to my house. It was fine when the snow was on the ground but I've been having to move it around each time I mow my lawn now. I've called them repeatedly to have them bury the line and they've given me three dates now that came and went, and aside from the initial visit, where they texted me saying they couldn't bury the line because of snow, the other two dates came and went without giving me a reason. I've been calling them every month now having them give me full credit for each month the job remains unfinished.

Anyone thinking about switching to Frontier (by Verizon)? Do yourself a favor and don't…read more We switched to Frontier (by Verizon). What's mess. Worked for several months. Then out of the blue, zero services - no Internet (we have jobs and kids who need access for school) and since TV came over the line, none of that either. Every morning, noon and evening I'd get a text saying restoration of service by X (i.e. 4pm the same day). After a day or two that showed itself to be a straight lie. No human to talk to on the phone, either. This baiting fraud went on for two weeks until we switched back to Spectrum. They owed me $7.01 per their recurring bill and kept it for months and months instead of just sending me a check. Eventually they sent a prepaid MasterCard I never requested containing my $7.01 which, if I activated, screwed me over with annual fees, etc. I finally got in touch with someone in the Philippines who said they'd send me a check; haven't gotten it yet - been about a week. Frontier is about the worst company with which i've had the displeasure of doing business. Shady and unfair business practices at every turn, in my view. Stay always unless you're a masochistic glutton for punishment. Consider yourself warned.

When I came aboard at Fraser Communications, we were unfortunately dealing with an awful…read morecommunications company. Phone calls were dropping at alarming rates and internet access was at best sporadic. Not good. Our IT Consultant recommended DigiLink and during our preliminary meetings with them, we grilled them mercilessly with how they would handle each and every nightmare situation that we had been dealing with. Finally assured that they were the ones, we committed to an entire new phone system - no small commitment. We have never looked back. Let's talk customer service first. When there's an issue and you call DigiLink - their easy voice navigation system gets you to a live person - in record time! Their incredible desire and commitment to resolving an issue is textbook perfect. Technical mishaps happen. Upstream carriers fail and that has a rippling effect. But it's how DigiLink responds that was what mattered. They communicated their progress and followed up to make sure all was back to normal. They never lost their personal touch even as I saw them grow which is what should happen. Throughout the years, our commitment with them grew. We added additional sophisticated systems and with their incredible service, there is no downtime to complain about. Internet speeds are absolutely rocket speed - no small feat for an advertising agency. I seriously wish other companies would use their customer service as a template

Thanks Digilink you saved the day for me. I was required to work from home when my office building…read moreclosed due to the Covid-19 virus lock down. Diglink provided me with fast reliable internet so I could continue my tax practice from home without missing a deadline during the lock down. Thank you again and Keep up the good service

very bad service. we were cut off service because of a problem…read morethey could not let us know??? we called on the 5th, were told to get a new password got a new password. got cut off again on the 6th called and were told our password was too weak.. I told them I could get in my e-mail, could send e-mail but could not get e-mail so I was not completely sut off??? she wanted our broker who was not accessible at the time. I asked for a supervisor and could not get one our broker came back today, the same ring around and they would not give them a supervisor either they would fix it but it would take about 4 hours so no e-mail from the 5h to the 10th what about the e-mail we did not get? sorry, call the people to ask them to send them back!!they said !eu!!!how do we know who sent e-mail when we did not get them... the pass word they ask us required,4 numbers 4 letters with one capital 4 numbers one # or $ o r% and one small letter. (ex. 1234Abcd5678!z) was she kidding? no so now it works...do not write it anywhere, remember it !!! good lucjk !!! bad customer service and bad for our business also

Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!