We recently attended the Brace & Browns bottomless brunch and, unfortunately, our experience was far from positive. Despite booking several months in advance, we encountered significant communication issues due to apparent staff changes. This left us feeling like our reservation for a group of 27 was not a priority, and we were unsure if our booking was even confirmed or who to contact to resolve our concerns.
On the day of the event, while we did have some last-minute guest changes that led to confusion over menu choices, this doesn't excuse the poor service we received. Drinks were slow to arrive, and the manager's attitude was unprofessional and confrontational from the start. The way he spoke to our group escalated tensions, leading to an uncomfortable situation where one of our guests ended up in a heated exchange with him.
Based on our experience, I would not recommend using this venue for large groups. It was evident that they were not equipped to handle a party of our size, and ironically, the rest of the restaurant wasn't even busy. read more