I don't usually leave negative reviews, but this experience was frustrating enough that it needs to…read morebe shared. My husband stopped by our neighborhood Shell Gas Station (right across from Montgomery Mall) this afternoon just to put a gallon or two of gas in the car. He went inside, paid with Apple Pay, and then headed out to pump - only to find that the pump wouldn't dispense any gas. (For context: my husband and I are genuinely kind, easygoing people; we're the type who will happily hold the door open for you, say "thank you" - we both just want to make everyday interactions a little better for the folks we interact with day-to-day. That said, y'all have got to know that, when he went back inside to ask about the issue, it was done politely and respectfully.) Unfortunately, the response my husband received from the (unusually slender) attendant upon re-entering the Shell station was anything but. He immediately brushed him off with, "Oh, uhh, it's...pending, you need to wait," in a tone that my husband labeled 'dismissive and unnecessarily rude'. My husband waited a few minutes and asked for an update; maybe the system did need to reset and reboot. However, instead of being reassuring or helpful, the attendant snapped back and yelled "I told you, you need to wait!" Meanwhile, the charge had already gone through on his card - no gas, no explanation, and no sense of urgency from the attendant to resolve the issue. Just poor communication, and even worse customer service. (That says a lot; it's rare that my husband, who is incredibly patient and compassionate, gets genuinely frustrated.) What really stood out, though, was another customer stepping in. A complete stranger offered my husband the remaining $5-$6 worth of gas from his own pump. That single act of kindness said more about customer care than anything the attendant did and offered. In the end my husband was charged, and didn't receive the service he paid for. Between the lack of accountability and the blatant attitude, he concluded that it was an extremely disappointing experience all-around. We both strongly recommend going elsewhere, especially when there are cheaper (and far more customer-friendly) options nearby.

Overall, this Shell was a good experience. It's clean and all the pumps work. It's right off the…read morehighway making it an easy spot to fill up.

Every time I come in and get service done to my vehicles David & his staff take their time & make…read moresure the job is done correctly!! Fair pricing I would say as well ! High recommend this shop ! - Ron

I had been here before for an oil change and tire rotation on a different car. This past weekend,…read morestopped by on a Saturday afternoon for a TPMS light. I didn't have an appointment but experienced no wait. They attended to my concern right away, looked at the tire that was triggering the light and did a thorough check. They didn't find any nails or leaks. They topped off all 4 tires with air, and also took the time to explain why they think the light came on (weather/temp). They told me to keep an eye on the tire pressure for the next couple weeks and bring it back if the light comes back on and stays on so that they can dismount the tire and do a further inspection. I really appreciated their attention to my concern. I may start coming here for all services.

Excellent experience. Owner Joe and son Mike could not have more honest and helpful. Moved here…read morefrom out of state and needed to find a reputable repair facility for my high mileage Ford Explorer. Was aware of some issues and repairs needed in order to register and pass inspection here in Maryland. (They are also an official inspection station) After inspecting my vehicle they guided me through necessary repairs and honest assessment options based on mileage and length of time I planned on owning this vehicle. I will certainly be a repeat customer and have also advised my daughter, who is a long time resident, to also use them. I came away thinking that I made a wise choice as to who I want to do business with.

Our car burns a lot of oil and we were going on a long trip today so I added oil, but I added too…read moremuch. I went to Bradley Liberty and their mechanic Ryan very thankfully squeezed us in right before we had to get on the road. They helped me with my issue and I am extremely thankful that Ryan helped us on such short notice.

My family and I live up the street from this Exxon on Westlake, so we're here all the time: for…read moregas, quick purchases, and the occasional car service. Every single visit has been a positive experience. No matter who's working, we're always greeted with a smile and treated with kindness. It's refreshing to find a place where great customer service is clearly part of the culture. A special shout-out to Wonder Woman, AKA Jackie! We recently needed a tire installed, and she was absolutely phenomenal. She carries herself like someone who truly runs the place. It's obvious that her coworkers respect her, and for good reason: she knows her stuff! No matter what question or unexpected issue came up, Jackie handled it with confidence, professionalism, and a smile. Her bubbly personality, knowledge, and dedication to taking care of customers are a huge part of what makes this Exxon stand out. As long as my family and I live in the area, you've got loyal customers. Thank you for consistently providing such outstanding service! And no matter what, if you call or go in-person, ask for Jackie!

I needed a tire plugged. FIFTY. DOLLARS. They were able to do this -- and it better stay that way!…read moreThey should be ashamed.

I've been in the neighborhood for almost 2 years. Fast service. Jim and crew are on it. The woman…read moremaking appointments came out to check on my car while Jim was on a test drive. This is my 2nd successful service!

If there is a zero star, I will rate it zero. I am a thrift student originally from Texas and need…read moreto reissue a state inspection. I chose it just for the price ($50, a bit cheaper than the vicinity shops). But after taking the money, they detected five problems on my perfectly running vehicle. Among which are to remove the window tint (which is simply non-sense, cause it's definitely transparent and clear from any angle), and replace the front light. After fixing all the problems on the points, I did a recheck here, and was told I still failed, because I didn't polish the the front light cap (on the inside), saying that whatever machine they are using is shining "red" instead of "green". I have to pay an extra $40 to let them do the job and go. Besides that, the staff there are really laggish (very long waiting time), and dirty. They didn't use any cover when operating in the front seat, and causing my car a complete mess. Basically, they are trying to charge small on the base inspection money, and extract you the most when they can decide your pass or fail. Never recommend in going there!

I love love this gas station. I have been going here since middle school. Everyday right before…read moreschool and now as an adult to grab gas and energy drink. Definitely the lowest gas prices in Montgomery Village.

I was recommended by a friend to try this spot for some mechanic works and Tires so i went there…read moreand the repair quote was very reasonable so I decided to do it and they hooked me up with a set of 4 new tires with a great price after finding that they have the best prices in the area. The staff very friendly professional and quick. Also the Gas price is cheaper than the other gas stations and always busy. I will come back later for my MD inspection guys. Thanks

State inspection was said to be $105 all-in for my newly purchased car (in mint condition). Car…read morepassed with flying colors BUT when picked up my car, there was an extra $30 tacked onto check the window tint! Surprise!!! There is no sign that says "extra charges may apply when we feel like it!" I called the Liberty owner to ask about why there's an extra charge- Not only was he rude and dismissive, but I WAS TOLD HE WOULD CHANGE MY "PASS" TO A "FAIL" FOR THE CAR, AND TELL THE MVA IT DIDN'T PASS IF I DID NOT PAY HIS EXTRA ADD ON FEE. This is plain and simple extortion and total BS!!! Last time I ever use this shop. Did he also "road test my car to lunch as happened to Scott K during his car inspection?" Dirty Dirty!

drove my car to Darnestowne liberty because it leaked water after turning car off. diagnosis was a…read morethermostat housing. After said repairs were done, it still leaked. was advised that it was the water pump and that they were not interested in doing the repairs. They put stop leak in it to temporarily seal the leak. Dumb move as that process only causes more issues. clogged water jackets internally, clogged heater core and radiator. although I drove the car to the shop I was unable to drive it home. broke down twice do to water pouring out. Picture is what it looked like as I finally made it to my parking spot. 780.00 dollars for what? Replaced water pump myself as the car was now totally broke down and had to replace a clogged up radiator. I am sure more damage due to stop leak installed by shop is yet to come.

I am net going back until they lower their prices - they are still among the highest pricedread more

Local in Downtown Rockville…read more Competitive prices. Convenience store. Nothing special, but local convenience with fair pricing matters.