Staff and owner extremely unprofessional and have a do as I say not as I do attitude. They treat…read moreMembers and their guests like they should be grateful to be a part of their establishment even though you pay premium $$ to belong there. They make up rules as they go and although you comply, they still watch over you like you are a criminal. As the guest of a member who has been a member for 4 years, the letter below is how the owner treated their member after baseless and false accusations by staff members. He did not even ask for the member's side or their guest's side of the story. The establishment, however, gladly took over $700 in bar and food tabs before terminating the membership. Save your money plenty of other beach clubs to choose from. A course on how to treat your customers is needed by management. Would NEVER recommend this place.
Mon, Aug 3, 2020 at 11:48 AM Promenade Beach Club promenadebeachclub@gmail.com wrote:
After the unfortunate circumstances of your guests' behavior, I interviewed my staff that had interactions with you and your group. I have since learned that there were several serious violations of club policy, and therefore violations of your membership agreement and the Covid rule addendum that you and they signed. As you are aware, you are 100% responsible for the actions of your family and guests. These violations include but are not limited to alcohol, Covid safety practices and verbal abuse of the staff.
I am terminating you and your family's membership to Promenade Beach Club and immediately refunding the unused portion of your membership in the amount of $1,200.00. The refund check is being mailed this morning via registered letter to your residence.
The locker you occupied has been packed up and your belongings placed in secure storage external to the club. Attached in this email sent to you is a photo of your locker as you left it and all your belongings. You may make arrangements via email to pick up your belongings no later than 6pm on Wednesday 8/5/20. After that, your belongings will be left on the curb on Cooper Ave. No phone communication with me or any staff member will be possible. You have permission to drive on the property at the time you arrange and your belongings will be outside the club so you can collect them and not enter the building. You will then leave the property immediately and you and your family will not return for any reason whatsoever. Any deviation will be treated as trespassing.
John T. Chimento
Managing Partner
Promenade Beach Club