I worked with Eric and had a really good experience. I came in fifteen minutes before the store…read moreclosed (sorry - I don't normally do that, but I was desperate for body ache relief) and he was very patient with me, asked me lots of questions, had me try out multiple beds that might work well and got me what I needed. I was in and out pretty quickly. The only downfall is that I have an antique bed which is a full size and mattress companies are not making full sizes. He was able to get two special ordered for me (might as well get both beds a new mattress at this point) and he apologized it would be a two week wait - I have no choice so I can wait. The next day he called me and asked for measurements on my bed frame to ensure the foundation size I had ordered would still work. Not many people would do that and that extra detail did not go unnoticed.

Best experience!!! And what a great price on a great mattress!!! Thanks you guys!!! I highly…read morerecommend them!

Awesome place with great customer service!! They even custom made me a pillow!! The lady was very…read morefriendly and helpful. She assessed my needs and I found the best mattress I have ever had!! The price was way better than any of the other stores in town.

Bought a mattress from these guys a week ago. My significant other and I can't even share this bed…read morebecause we sink to the absolute middle and it's terribly uncomfortable. They deliver on Friday evening, I called Monday morning and the gentleman was not helpful. To make the sale, they presented information The was less than truthful. Their mattress was not worth the money and their customer service skills are less than desirable!!!

This is basically the worst place you can go to with Obnoxious, they sold me the wrong item and…read morewhen I tried to return or exchange they refuse, if you think that you might be unhappy with your purchased from Mathes sleep center, you will not be able to exchange or return or do anything because they will tell you "that is our policy" even though it is their mystique and they are very nice when you go to Bali and they are very terrible and disrespectful if you go to exchange something. Besides I found the same things almost half price from the price they sold me.

Went in to buy a new mattress and one of the salesmen talked me into buying a "showroom" model,…read moretold me how the frames were free and I had a sleep guarantee and if I didn't like the mattress they would help me get what I needed. Fast forward I find out the mattress is like a brick can't sleep at all and go in to try and spend more money upgrading to a higher dollar mattress and they tell me it's "as is" and their is nothing they can do I call the main branch and they tell me me the same I then get ahold of the store manager and explain that the salesman pulled some used car trick on me and they tell me i cant exchange for 30 days after I get it. I told them I can't even sleep on the mattress and it's tough luck, I spent 1400$ and can't even sleep I will never bring my business back to this place. Also paid for them to haul off my old mattress and frame and they left the frames in my front yard saying they didn't have room.

We got our furniture delivered on March 8th, we werent informed when we purchased it that we would…read morehave to assemble, ok no big deal. 9 days later we fold the console down on the couch and it comes apart. we called the store today, 10 days later after delivery and are told since we didnt purchase the warranty they are out of the loop and we have to deal with the manufacturer. Nothing they can do. Horrible customer service. WOULD NOT RECCOMEND!

We found exactly what we were looking for, and Jennifer Banks was the exact right amount of helpful…read morewith our purchase--and we got a great deal! We are very satisfied customers!

This entire experience was terrible. From being rudely greeted at the front, to the sneaky sales…read moreassociate adding a membership that I didn't want and to the inability to deliver the furniture. To begin, when I arrived, the person at the front asked what I was looking for. When I wasn't exactly sure, I did quickly mention a price range. His response was that the store couldn't help get me anything. Mind you, my price range wasn't fixed, but a recommendation. However, he basically said they couldn't help me. I don't know why I continued in, but I did. By the time a sales associate came to help me, we were able to find something that fit my needs. Now, most importantly was the delivery date. To fit my needs, my options were actually limited to a not preferred option. Well, I went with it because it was more important to get the furniture quicker. During the checkout process, i signed the forms they gave me and wasn't too concerned with the details until I got home and read the receipt. The receipt revealed that I was being charged $300 for delivery and set up. However, $160 was merely for a membership program to the store. I didn't want a membership program and shame on me for not looking and realizing that I was getting charged $300 for the delivery of a $400 piece of furniture. When I called and talked to them about this, they explained it all and I thought, it was OK because at least I was getting the furniture quickly as I needed beds for two foster children that were already at my house. I continue to have questions and try to reach out to the sales associate, and he stopped picking up my phone calls and stopped responding to my text messages, I think because he didn't want to help me anymore. When I finally called the store and asked to speak to the sales associate, instead of calling him directly on the number that he gave me on his business card, When I was connected with the sales associate, he said he wasn't going to do the refund process and I could just refuse delivery. I was trying to change and get a refund on the additional mattresses as someone in my family had a mattress I could have and I didn't need to purchase a new one.Then on the delivery day, the delivery people showed up with no beds and said the beds could not be delivered for some time because they were on backorder. So, so, yes, I had mattresses for the girls to sleep on, on the floor the bedframe, which was not my preferred bedframe, was more expensive than I had wanted to spend, and at a store that had been rude and unwelcoming to me from the beginning, When the bedframe couldn't be delivered for some unknown time, I decided to at that point tell them I didn't want them to come back and I would not like to just work a refund. I will, however, command the delivery guys for their honest and compassionate nature, their sincerity, and their apology for not being able to bring it. I would also like to command the people customer service who worked the refund for me because they were very kind and compassionate as well. However, this store gets a one star, and if I could give it less, I would because everybody from the greeter to the sales associate and the store itself for telling me they could deliver something and hiding the fact it was actually on backorder, was completely lackluster, and by the way, that sneaky membership program, I still have it, because I can't get a refund on it. No pictures to add, because I didn't get anything. This store has gone downhill and I do not recommend it.