I worked with Eric and had a really good experience. I came in fifteen minutes before the store…read moreclosed (sorry - I don't normally do that, but I was desperate for body ache relief) and he was very patient with me, asked me lots of questions, had me try out multiple beds that might work well and got me what I needed. I was in and out pretty quickly. The only downfall is that I have an antique bed which is a full size and mattress companies are not making full sizes. He was able to get two special ordered for me (might as well get both beds a new mattress at this point) and he apologized it would be a two week wait - I have no choice so I can wait. The next day he called me and asked for measurements on my bed frame to ensure the foundation size I had ordered would still work. Not many people would do that and that extra detail did not go unnoticed.

Best experience!!! And what a great price on a great mattress!!! Thanks you guys!!! I highly…read morerecommend them!

Awesome place with great customer service!! They even custom made me a pillow!! The lady was very…read morefriendly and helpful. She assessed my needs and I found the best mattress I have ever had!! The price was way better than any of the other stores in town.

Bought a mattress from these guys a week ago. My significant other and I can't even share this bed…read morebecause we sink to the absolute middle and it's terribly uncomfortable. They deliver on Friday evening, I called Monday morning and the gentleman was not helpful. To make the sale, they presented information The was less than truthful. Their mattress was not worth the money and their customer service skills are less than desirable!!!

VERY frustrated. Husband and I bought a mattress back in November. I was 6 months pregnant at the…read moretime and we were looking for something more comfortable. Found one we liked in the medium firmness, bought the 365 program membership and a mattress cover so that everything was under "warranty" (whatever that means for them). The woman told us that it would be firm at first but overtime it would soften. Told us to rotate it to help break it in. We had the mattress delivered and installed. For a while we were uncomfortable but remembered what she said about it breaking in and rotating it. Fast forward 7 months and my husband is having chronic neck pain due to the matters being too firm. At this point we had had enough of the discomfort so I called to see about an exchange (since it was under "warranty") and the man on the phone confirmed we had the firm option for our selected mattress. My husband and I were GOBSMACKED!! No way on planet earth at 6 months pregnant would I select a FIRM mattress. The customer service guy gave us all the info to get started on the exchange. We get a call saying the restock fee is, "typically $800 but they'll only charge us $400." Obviously frustrated that I'm paying basically a car payment for a mistake made by the sales rep, I call customer service, the man on the phone tells me that typically if it was at fault of the sales rep, we won't be charged a restock fee but he needed to send me to mattress services. The mattress services woman tells me that because we didn't complain directly after the "30 day break in period" there's no proof that we were unhappy that we received the wrong mattress. I tried to tell her time and again that we were listening to what the sales rep told us about waiting for it to break in. Then she said because we failed the check the receipt or the law tag, we have to pay the restock fee like everyone else. Is everyone else getting sent the wrong mattress too??? Doesn't make any gosh darn sense to me. So now we are having to pay a $400 restock fee because I had to much trust in the sales woman. Only positive is that they weren't pushy in the store.

This is basically the worst place you can go to with Obnoxious, they sold me the wrong item and…read morewhen I tried to return or exchange they refuse, if you think that you might be unhappy with your purchased from Mathes sleep center, you will not be able to exchange or return or do anything because they will tell you "that is our policy" even though it is their mystique and they are very nice when you go to Bali and they are very terrible and disrespectful if you go to exchange something. Besides I found the same things almost half price from the price they sold me.

We got our furniture delivered on March 8th, we werent informed when we purchased it that we would…read morehave to assemble, ok no big deal. 9 days later we fold the console down on the couch and it comes apart. we called the store today, 10 days later after delivery and are told since we didnt purchase the warranty they are out of the loop and we have to deal with the manufacturer. Nothing they can do. Horrible customer service. WOULD NOT RECCOMEND!

Ginger Short is helpful, patient, and considerate. I have done business with Ginger and Ashley…read moreFurniture since January. They will be my main people!!!!

We found exactly what we were looking for, and Jennifer Banks was the exact right amount of helpful…read morewith our purchase--and we got a great deal! We are very satisfied customers!