We found exactly what we were looking for, and Jennifer Banks was the exact right amount of helpful with our purchase--and we got a great deal! We are very satisfied customers! read more

This entire experience was terrible. From being rudely greeted at the front, to the sneaky sales associate adding a membership that I didn't want and to the inability to deliver the furniture. To begin, when I arrived, the person at the front asked what I was looking for. When I wasn't exactly sure, I did quickly mention a price range. His response was that the store couldn't help get me anything. Mind you, my price range wasn't fixed, but a recommendation. However, he basically said they couldn't help me. I don't know why I continued in, but I did. By the time a sales associate came to help me, we were able to find something that fit my needs. Now, most importantly was the delivery date. To fit my needs, my options were actually limited to a not preferred option. Well, I went with it because it was more important to get the furniture quicker. During the checkout process, i signed the forms they gave me and wasn't too concerned with the details until I got home and read the receipt. The receipt revealed that I was being charged $300 for delivery and set up. However, $160 was merely for a membership program to the store. I didn't want a membership program and shame on me for not looking and realizing that I was getting charged $300 for the delivery of a $400 piece of furniture. When I called and talked to them about this, they explained it all and I thought, it was OK because at least I was getting the furniture quickly as I needed beds for two foster children that were already at my house. I continue to have questions and try to reach out to the sales associate, and he stopped picking up my phone calls and stopped responding to my text messages, I think because he didn't want to help me anymore. When I finally called the store and asked to speak to the sales associate, instead of calling him directly on the number that he gave me on his business card, When I was connected with the sales associate, he said he wasn't going to do the refund process and I could just refuse delivery. I was trying to change and get a refund on the additional mattresses as someone in my family had a mattress I could have and I didn't need to purchase a new one.Then on the delivery day, the delivery people showed up with no beds and said the beds could not be delivered for some time because they were on backorder. So, so, yes, I had mattresses for the girls to sleep on, on the floor the bedframe, which was not my preferred bedframe, was more expensive than I had wanted to spend, and at a store that had been rude and unwelcoming to me from the beginning, When the bedframe couldn't be delivered for some unknown time, I decided to at that point tell them I didn't want them to come back and I would not like to just work a refund. I will, however, command the delivery guys for their honest and compassionate nature, their sincerity, and their apology for not being able to bring it. I would also like to command the people customer service who worked the refund for me because they were very kind and compassionate as well. However, this store gets a one star, and if I could give it less, I would because everybody from the greeter to the sales associate and the store itself for telling me they could deliver something and hiding the fact it was actually on backorder, was completely lackluster, and by the way, that sneaky membership program, I still have it, because I can't get a refund on it. No pictures to add, because I didn't get anything. This store has gone downhill and I do not recommend it. read more

Never ever buy a couch here...I bought a couch and had multiple issues...pokey staples sticking out and had it replaced... picked out a new one and less than a yr later it looks like absolute trash....purchased the stain protection plan which is an scam! I hate my couch. read more

Great furniture, but salesman do not leave you alone, i wanted to look at simple things they kept following say "what are you looking for?" we wanted a price of a bed set they made us a whole account, and continued to follow us. read more

Update ... still a stronggggg 10/10 WOULD NOT RECOMMEND We finally received our couch, but it wasn't without ALOT of wasted time on my end and far more effort than anyone should have to put forward when they are paying decent money to purchase a product.. My advice would be to RUN far far away and don't look back.. Over the course 3 months there were a total of: -13 calls to customer service -2 trips to the Norman store (just about an hour of my time round trip) -5 (at least) personal text conversations with Jonas, a store manager -3 delivery dates set up (one time the delivery guys called to tell me we were on the schedule but they didn't actually have a couch to drop off... LOL) After everything was said and done a store manager told me that our account would be partially credited for all of the issues we had.. we texted back and forth in May, June and July where he told me that it was submitted and just needed to be processed.. its now September and we have yet to see anything. read more

They don't answer their phone. Can't reach anyone to confirm purchase or delivery of our furniture. Dry stressful!!

Update: it's even harder to get your money back! No one tells you that you have to call the office to get it! Worst experience that i have had! The sells rep sold a rewards plan without even telling that it cost $139 a month and charged me for the wrong size mattress. Obviously they don't listen to the customers or explain prices! Don't shop here! Won't be back. Worst experience ever! read more

Bought leather couch, loveseat and recliner from Ashley 4 wks ago. it was delivered and was the biggest piece of junk. Flaws in every piece!! Picked out totally different furniture the next day. Couch and two recliners. Delivered and one recliner had a tear in leather. Ordered replacement recliner #1. Replacement recliner #1 delivered and seat cushion is messed up. Ordered replacement #2. Replacement #2 came today and they could even attach the back of the recliner because it won't fit on the posts. The posts are not drilled in the same direction. Therefore, we have had them out 4 different times total and are still trying to figure it out. Whoever is responsible for QC/QA at their warehouse is a joke. I believe I have seen every delivery guy they have employed and all those guys were top notch professional and apologetic for the screw ups from warehouse. Take my advice and shop elsewhere unless you are taking it directly from the store! read more

I went to the store and saw what I wanted. I came home and called the salesperson and told him I was ready to make a purchase. He provided me with a ticket order number and phone number to their pay bill hotline. I called and spoke to a nice female. During the process of payment, she stated that she accidentally deleted one of the order number and needed to call my salesperson and will call me back. I waited for hours and no phone call from her. I texted the salesperson and he replied that he will call her in a minute. His so-called "in a minute" turned into 24 hours passed and I still did not get a call from him nor the bill pay staff. The irony here was that I did get a text from Ashley's automated line requesting me to do a review on how they did with the purchase. Humm!! What purchase?? Lol Sure enough, I went to make a review based on what had happened. Within an hour, I got an email from googlembf@mathisbrother.com asking if I could provide evidence. I did forward the email of my ticket order number. Instead of getting a phone call from Ashley's staff, I received another email asking me to call them so they can help get the order. Seriously? Who's in their right mind want to go over the same ordeal again? Out of courtesy, I replied and said no thank you and that I've found myself a better dining table from another place that knows how to run their business professionally. Wish I had checked Yelp reviews first before I even stepped into their store. read more

This store misrepresented the price of furniture to me. BUYER BEWARE! Never sign anything that doesn't show the final full price.

Love this place! They always have the best deals and the best people to help you! They are currently in the middle of their anniversary sale so stop on by and check them out they also have the fastest turnaround on furniture right now! read more

Lies, deception, and misdirection! Caleb and Medi are first class liars out to steal from old ladies like my geriatric mother. Back in early January Caleb sold my mother a protection plan on a mattress cover that she did not need, but he felt it was worth the $129 that it cost her, and he claimed that if we didn't use the protection on the mattress cover that we did not need with the SOFA we purchased, then after the plan was up we could use the $129.00 in store. That's after TEN DAMNED YEARS. That initial purchase however, was cancelled and neither of these two losers made even the slightest effort to notify us that the manufacturer cancelled the order and we no longer could have that sofa we bought. The staff at the Norman store chose to just say screw these people we aren't saying a word! And they sat on their outsized posteriors and did NOTHING until we arrived. When we arrived after that, we were guided to a number of "other" sofas, that were allegedly in stock. Neither of these attentive sales people paid any attention to how weak and slow mom was moving. They would've walked and walked her until she fell, then blamed her for falling. IDIOTS! This is Ashley Furniture's best customer service! Today, 2-1-22 delivery of a new sofa, and new TV stand is supposed to happen. The delivery team arrived, came in to see where they were putting it...and proclaimed they couldn't take the old one away, because it was dirty, and did not smell fresh enough for the greasy, tatted up Mexican Gang Bangers that Ashley sent to our home. They refused to complete the delivery, refused to take away the old stuff despite us paying $300 to have this done. Lying Caleb and Masturbatory Medi never mentioned that everyone is steam cleaning their sofas for the South Side Locos or whoever that riff raff were that came here. At no point did lying Medi and Caleb even mention that you had to have nice, gently used, fresh smelling piece of used, dead furniture the super soft delivery guys. This is Ashley Furniture's best customer service! These delivery guys stood in my yard, making threats and taunts and asking what I was going to do about them tresspassing after both my mother and I had instructed them to leave...until I went and got a rifle and made it clear. They then claimed they would not and could not leave because "they are waiting for the police" and "we will look like pussies if we leave...so fuck no we aren't leaving!". They left after some warning shots, and refused to wait for the police who we called and worked with upon their arrival. This is Ashley Furniture's best customer service! Run! You don't want to use Ashley, nor Mathis Brothers as they are one and the same. But if you find yourself forced to use these places, I would encourage you to refuse to be serviced by lying Medi or Scammer Caleb! We will never use this place again, and I will tell everyone I know not to do so! Because... This is Ashley Furniture's best customer service! I would've included pictures for you to see, but nothing was delivered as promised. This is Ashley Furniture's best customer service! read more

Ginger was phenomenal and helped us with the best financing options and get some stuff for free! They had a nice selection and everyone was super friendly. read more

If I could give them a negative review, I would. All you have to do is look at their score and see that they are not good! They pretended like they were going to help me but how called me a liar. They tried to say that the damage was by my pets but my pets were not even here when the damage happened. There's NO way they caused it. They just want to get out of taking care of what they should take care of. Since I purchased the additional insurance and I'm not able to use it because they are liars, I have asked for a complete refund of the insurance money. Let's see if they do the right thing with that. My guess is they won't. They want me to pay out of my pocket to repair the damage that was accidental that they're trying to say my pets did. They are trying to say it was on purpose. Seriously? Who would purposely do this? It's just an excuse to get out of paying to repair the damage that should be covered by insurance. What gets me is that they weren't even here when the damage happened. How dare they try to say what did or didn't cause it! I strongly urge you not to use this company because they will not do the right thing. They will do and say whatever they can to get out of doing the right thing. Somebody got a commission on selling insurance that they knew would not cover anything. Oh wait, if one of my dogs peeing on the couch they would repair or replace it. They have screwed me over more than once and I am done with them. There are Facebook pages that have thousands of people that have had bad experiences with Ashley furniture companies. I suggest you read them BEFORE you do business with a company that does NOT tell the truth. A company that does not take responsibility. Don't risk it! I wish I would have read the thousands of negative reviews FIRST! And I suggest everyone that is had a negative experience, and I'm sure there are many, posted here because this needs to get out. They actually need to be sued!!!!! Again, there is NO WAY the dogs caused the damage. I was told by employee Tammy G. that ALL damage was covered. EVERYTHING! Not covering it is just their sorry excuse for getting out and doing what they're supposed to do. It's so obvious. Just read the comments on the Facebook pages. This is not the first time they've done this and it won't be the last. They take your money for the insurance coverage and then they tell you nothing is covered if you file a claim even though they told you everything is covered. And then they try to tell you what caused the damage even though they weren't there. They could say whatever they want to get out of it. They are awful and I will NEVER do business with a corrupt company like this again! There are too many others that are true to their word and treat customers correctly! They do NOTHING but sit back and laugh. You have been warned! BEWARE! I wish I would have known how absolutely awful these people are! Nothing but trouble from day 1! read more

you buy thousands of dollars of furniture and less than eight months your mattress goes bad I get a replacement I have to pay for delivery that's bowl six months after the replacement mattress I have to get another mattress I have to put now pay 300 more dollars for delivery that's bowl do not shop here. The customer service is horrible they do not care one thing about you they want the money and they're done with you. The delivery men are wonderful. Customer service is horrible. I would rather go by thrift store furniture than ever go back to Ashley's again. read more

Very aggressive sales people. Would not take a kind hint of "We are just browsing". Two different employees approached us and would not leave us alone. The first was very pushy and seemed put off when we would not volunteer information about our day, plans or our names. Shoppers beware if you don't like shopper stalkers. One would think if you tell the salesperson you are "good and don't need assistance and you will ask them when you do", then a manager should not have to be tracked down to asked to be left alone. read more

Attempted to purchase a "poof" that you can rest your feet on at this location. For some reason, this store has decided that these need to be hanging from the ceiling and are attached to metal chains. Holes have been sliced into each of the poofs because of this so apparently they sell these things damaged. I still wanted it but they have one person at the store who's designated to take these things down for purchase since they hang about 10 feet in the air. I was told by the associate that was helping me that this person was not on shift and that maybe a manager would be able to take it down for me instead. A few mins later I was told the manager was not interested in taking it down. I figured they weren't interested in my money so I promptly left the store. Horrid customer service. In response to the reply below: The associate I was working with was basically acting as a messenger between myself and the manager on shift (afternoon of Aug 8) who never bothered to explain the situation in-person. I was told by the associate that the manager didn't want to take down the display poof and that I would have to wait until the following Monday for some maintenance person to handle it. The associate also never mentioned being able to order the same poof and I was simply told that the one I wanted was out of stock with the exception of the one that was hanging from the ceiling. If the manager had actually bothered to walk onto the floor where I was to explain the situation I would've been happy to write a better review. read more

We ordered a sofa on March 27th and was told from our Salesman Pierre, it would deliver within 3 weeks. Every time I called to get an updated delivery date, it was pushed back 4-6 weeks. The week of July 11th was the limit for me. A little over 3 months was a little ridiculous to start and then was told it would be another 6 weeks!! I cancelled the order and will go elsewhere to buy a sofa. read more

they refused to let me return a mattress (unused) for exchange within 7 days as thier return policy states. i was told that the mattress did not qualify for return because it was not $1000.00 ($995.00) i was willing to pay for pickup and delivery of the other mattress, but they still refused. i will never use ashleys or mathis brothers again and i will be telling everybody i know about my experience with these companies. read more

Ugh. Ordered a SET ...table and stools first of May. Orginal order said delivery like 2 weeks later. Then the stools came but not the table. Got an email saying the table was backordered and that Mathis Bros(not Ashley's) would call to arrange delivery JUNE 21st!!! No one called. My spouse called them. They FINALLY delivered today. Open the box and wow. About 100 huge staples in the bottom of the table. Even careful removal leaving holes. No blister pack 4 parts , just banded together &thrown in an envelope. one of the pieces already split wood. call Ashley, they transferred to Mathis Bros. Mathis bros says hey we can switch it in another week .. really? I ask about just returning the SET. U know I bought it as a SET . the stools set unusable 4 a month b/c of them. Not me not my fault they wanna send a shoddy table 6 weeks later. How was I suppose to know the table would be crap so I better send those stools back within 7 days??? I will NEVER buy furniture from Ashley's or Mathis Bros again. What a crock of read more

DO NOT SHOP HERE!!! Where to begin...My wife and I purchased a bedroom suite last April. At the time of purchase the sales representative assured both of us that the so called protection plan would cover all product defects and any accidents that may occur. I was a bit hesitant because we would be moving to McKinney TX in the upcoming months. The salesman assured me that this wouldn't be a problem, and I would still be able to use the protection plan with out having to make additional payments. Reluctantly, I agreed to the protection plan. Less than a year later one of the side rails on our bed frame completely gave out and the foot end of the mattress was resting on the floor. The stores customer service department, which hung up on me several times, said their was nothing they could do about this issue because "it's a manufacturer's defect" I was told that if I wanted a new bed frame I would have to pay $121 dollar fee for delivery of the new frame and return of the damaged one. REALLY!?!?! THIS STORE DOES NOT STAND BEHIND THEIR PRODUCTS OR PROMISES! Also, the lamps we ordered with the bedroom suite were on back order, which no one informed us of, they just simply didn't deliver them. When I called I was told that they were delivered, and was basically accused of being a liar. After 3 months and over a dozen phone calls we finally got to the bottom of this issue and we're given a credit. In all, if you're looking for quality furniture and more importantly quality service Ashely Furniture - Norman is not the place to go. They hope by ignoring customers that they will give up.I will be filing a complaint with the BBB. If I could give them negative fifty stars I would! read more

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Yeah I will never shop here again!! I purchased an expensive loft style bed for my daughter and not once did they tell me while I was there for an hour that the slats come separate and I needed to purchase those too so the delivery guys could set them up in the bed! Well the bed gets delivered and now I find out about the slats! So we call the store and guess what since they screwed up I have to drive 40 miles to the distribution center to get the slats! The most hilarious part is I don't own any tools read more

Had a pleasant experience purchasing a dining room set. No pressure sales. Mike G was very helpful in our search throughout the huge store. Using our search criteria he guided us to several sets until we found the one we liked. This is our third major purchase at the Norman store and it will always be our first stop when looking for furniture. read more

Financed mattress last month under the following agreements 1. No credit check (we are trying to buy a home so we didnt want any inqhiries on our vredit) 2. 60 day return poilcy 3. Monthly payments of 137.00 for 12 months Automatic payments were taken out 2 times this month. I called the furniture store who referred me to their financing people. Long story short, 1. Our credit was pulled. I received a letter informing us we had an inquiry from them 2. we were put on biweekly payments of 137.00 for 12 months..making us pay over 3500 for this matress that barely cost over 1k. 3. When i called to tell them to return the matress since we were deceived on the payment and credit check issues...they tell us it is only a 7 day return policy so they cannot help us. (Its been only about 45 days so we would still fall within the 60 days our salesperson told us) We were misled and tricked into buying the matress from them. I have talked to customer service, supervisor at customer service, yhe lending company, and manager at the store and nobody has done anything to make it right. Apparently this company is OK with their salespeople lying to people in order to get a sale done Would not recommend to anybody. I will co tinue to fight this store until they make it right. Will update review if thats done read more

Update from my last review. They finally came out for delivery, the delivery guys gave a call a little before their arrival. They were already in a bad mood from the tone. I gave him the notice that they'll have to bring it up stairs (since soon as you go through my front door there are stairs that go up to the living room and kitchen area)he was just like "ugggh, alright" They got here, looked past me at the stairs and made more complaining noises then shook my hand and said hey. We went up to scope out where the couch is going to go. Said the couch was too big. Didn't even try, didn't even measure. It's a regular size couch. Not oversized at all. So you're saying every single person at my townhouse complex, no one has couches? That's BS. They left the coffee table I purchased and said I'll need to choose something smaller, like a loveseat. I called and told Ashley's I'm not interested in anything else since I've already drove from Fort Sill to Norman multiple times just to go to the store. I'll just take the coffee table. Manager called, we discussed the issues and he took off the delivery fee. I'm cool. I'm happy with that. I log into my account today and my total balance is $506. I didn't purchase anything except a coffee table and I have multiple receipts that say that coffee table is only $299. So I'm confused how I owe $506 on a $300 coffee table. Don't shop here at all. It's been one thing after another with this store. If you live in the Lawton/Fort Sill area, I recommend HomeZone! They finance thru the same bank as Ashley's (I got a couch the exact same size, they delivered two days later, and magically the couch fit.) read more

Went in to look at some home decor pieces and was greeted by Tammy Garrett. I showed her what look I was going for and she made great recommendations and told me about sales going on. I never felt rushed or pressured to buy anything but came out with everything I wanted. Will definitely visit again read more

I would have given this a 4 star rating based on quality of product BUT. BEWARE! Their sales staff is EXTREMELY aggressive, and I was sold a product I did not need. It was not cheap. When I tried to return said product, I was told I'd waited too long. How long? 12 days. They said I had 7. So I got to eat the useless product. It makes me wonder about the longevity of thier product and what it means if I need help in the future. read more

I am moving into my first apartment and I needed furniture. My parents suggested Ashley so I went in. Mike helped me out, so if you are in you should ask for Mike Gibbes. super helpful guy. The day after I made my purchase my landlord changed my move in date to about a month later. I called him like 3 times the next day to edit the delivery and change my information and all of that stuff. I am sure I was annoying him but he was helpful each and every time. I was a little disappointed that they did not have some of the stuff I had seen online, but they still had plenty of stock that looked great. It was a little pricier than I was hoping, but the quality of the in-person store was probably much better. Ill give an updated review of 5 stars if the delivery goes without a problem and everything is as good as it was in the store. Definitely recommend. read more

From the help on the floor, to the delivery scheduling and everything in between the staff at Ashley in Norman is amazing!! I will DEFINITELY buy from them again! read more

Didn't really find what I wanted here. A bunch of the furniture looked like it was cheaply made as well. A couple of the dressers there had no handles. read more

Worst experience I've ever had!!!!!. Customer service ended with my check. Purchased sectional and chair. They were not delivered when said. Phone calls not returned. Quality poor. Manager actually seemed put out. NEVER AGAIN. read more

Ashley Store - Poor quality.....even poorer customer service - Furniture Stores Near Me - Norman, Oklahoma

We had a great experience with Rustin today. We were looking for a particular piece and he helped us find just what we needed. He was patient and wasn't pushy. We will be back and we would love to work with him again. read more

Buyer beware. Customer service is nonexistent and damage goes unresolved. I purchased a sectional in October. When it arrived the right side arm was damaged. The delivery men were very nice, told me that they would let the store know so that the sectional chaise would be replaced, but that they would leave the damaged piece so that we could use the sectional while waiting for replacement. The next day we had a customer service rep call us and ask us to take a picture of the damage and then text it to her. We did. And then we heard nothing until I called customer service to ask what the status was. The new customer service rep asked me for the number I used to text the picture, told me she knew who it was, and asked me to text the images again. On November 22 I called and spoke with a gentleman who informed me that customer service reps should never use text and asked me to email him the pictures. I did and stayed on the phone with him until he confirmed that the images had arrived. December 15 I called the store because I still had not heard anything. When I explained the issue the woman who answered the phone put me on hold for 13 minutes before I eventually hung up. I called back and was connected to the gentleman I spoke with on November 22. He informed me that no one had told him how they wanted to proceed which is why nothing had happened. After back and forth conversation where he told me that it would be 4-6 weeks for a replacement to be ordered, and I then stated that the delay was unacceptable and wanted to return the entire sectional at this point, I was informed that a manager would call me no later than yesterday, December 16, 2016. I did not receive a call. I am extremely unhappy with Ashley Home Furniture in Norman, OK. Other than the single call on the day following delivery when we were asked for pictures of the damage (which the delivery people should have taken if that is a requirement) every contact has been initiated by me. There has been no resolution and the store appears to be unconcerned about my frustrations regarding the damage to the sectional and lack of resolution. I have purchased several items from Ashley Furniture before this experience but after this experience that trend will not continue. I strongly recommend purchasing furniture elsewhere if you live in the Norman area. NOTE: On 12/19 I received a call from Ashley Furniture wanting to make things "right" but their initial offer of how to fix things was changed. It really felt like a bait and switch. I would love to state that the company made things right but it appears unlikely. read more

Will never shop there! I only wanted to look around and was followed relentlessly after saying four times I will get you if I have any questions or ready to buy. Then while walking away from the stalker salesman I tripped over the hundreds of rugs on the floor and the other salesman proceeded to laugh at me while saying geez slow down where's the fire? This group of salesman are so unprofessional and rude. read more

When I give this a 1 star it is only because I cannot go lower. We purchased a new entertainment center and confirm delivery. The drivers showed up they were rude. They cussed and they complained about how they aren't getting paid to do the work. Then they made the statement that one piece was damaged and we would have to reschedule. I contacted the store and they were instructed to come back and complete the installation for which I received more profanity more lack of respect. Upon "completion" The furniture was so badly damaged we had to call the store to request new furniture. They promised delivery of new furniture then called to say there was a miscommunication and we would have to wait again. Day three same results. At this time we got Mathis Brothers corporate and the store manager involved. We have received more lipservice from management and corporate, yet still have an unusable piece of furniture in the house. I would recommend going anywhere else. read more

I had some issues, and the manager made it right... I'm glad that they are working onthe issue, and making things better. Brett was a big help! read more

We had a really good experience with our furniture purchase. Brittany B. was our salesperson, she was pretty laid back but helpful. We have shopped for a lot of furniture and dealt with overbearing to nowhere is sight sales people. This was by far the best experience so far. The manager talked with us about delivery before we left as we are building and were not sure when we would need delivery. He called a week later to give us an update on a damaged piece that was being reordered. We have not gotten delivery yet so not sure how that will go but so far we are very pleased with the service and selection. read more

CRAPPY Customer Service! Bought a very expensive Toletta 6 piece sectional, and when it was delivered, the power chaise lounge and power recliner, which are on either end, were the wrong orientation. Delivery person called the store and told us the store would be calling us to schedule delivery of correct units. Several hours later, with no call from the store, my wife called and spoke with someone in Customer Care, who said they would be calling back to schedule delivery. Several hours later, with no call, again called and got the same answer. The CSR said Sam, customer service manager or some other manager would be calling before 8:00 PM. At 8:10, still had not received a call, so my wife called the store, and this time was informed there was no one in Customer Care, because they go home at 8:00 PM. Considering telling them today to come pick up what they had delivered, and going elsewhere to find better customer service and some people that give a darn about their customer. read more

Went in for a new bed and Pierre was super friendly and did an awesome job helping me not only pick out the right bed but also went the extra mile to get me a great deal. Awesome customer service! I will definitely be back to ask for him. read more

We love everything we purchased, but wasn't pleased how the dining room chairs came with plastic torn off around the edges of each cushion. We had to unscrew each chair from the bottom where you sit to remove the rest of the plastic. That should have been done correctly before it was delivered to us. read more