Very pleasant and surprising purchase yesterday. Went…read morethere looking for a king box spring. The sales lady showed me that is was two pieces, gave me a fair price and then told me that....they could deliver the same day. Between 3pm and 5pm. And it was already 230! And sure enough at 435 PM the delivery guys arrived with the foundation. They were very nice and one of them even restapled the loose netting on the bottom. Overall a great purchase and I would definitely buy from them again!!

I purchased my frame and mattress from here two years ago and got more for my money then anywhere…read moreelse. Their customer service is unmatchable. I am shopping for a guest bed now and that will be my first stop.

Fantastic ! The Wife and Myself do not purchase furniture at any other venue since Dave N. does…read morehis utmost in helping us out in redecorating these past 6 months. He is so knowledgable. All that we bought had to be ordered so we were at the mercy of the manufacturers. Dave calmed our fears and remained in regular contact with us during the crafting and transport of our pieces. Mr. N's delivery crew did a wonderful job of bringing the bedroom and living room articles into our home and placed them carefully in their places. All were delivered without damage. Our home is a show place now.

You get great quality and awesome customer service at Wilbur's. Dave is amazing and he really…read morewants to make sure that the customer is satisfied. We buy our furniture from here and will continue to do so.

Allison was amazing! She really knows her product and made the whole process stress-free. She…read moreguided me through everything and helped me select the perfect bed. The install team was fantastic too. It's a real gem having this business right here in town, and I love that the bed is manufactured in Michigan! The comfort is incredible, and the adjustable base is a game-changer. So glad I chose them!

Another five star review for absolutely top notch product and customer service. Bought a new Sunny…read moreSide Up (Queen plush) from them sight unseen over the phone after reading reviews and loving the idea of a quality mattress with interchangeable top layer. Jenifer was extremely helpful explaining the different mattresses and top layer options. Made my choice, had it shipped across the country, and after a few weeks decided I didn't like the feel of the top layer I'd chosen. Once again Jenifer came to the rescue, figured out what I needed and shipped me a replacement top layer (plush latex instead of plush polyfoam). Now I love my mattress and couldn't recommend this store more highly!

This place is excellent. The sales people all the way to upper management are exceptional. They are…read morewilling to work with any specific need that you require for a mattress at a reasonable cost. Yes, they are small but their customer support is off the charts. I would recommend them to anyone!

Samantha was very courteous and knowledgeable, assisted us with finding exactly what we needed plus…read moremore! Prices were very reasonable as well! Highly recommend!

Excellent service; very knowledgable salespeople Dylan and Sam. Not pushy, very honest as far as…read morewhat they prefer for a quality mattress and pillows. One stop shopping with mattress, pillows, sheets, etc and delivery free nationwide. Dylan went out of her way to explain the discounts and the variety of inventory and accommodate my delivery requested date. Would highly recommend.

This review is more for the customer service that Mattress Firm provided. It is too soon to review…read moreour new mattresses. We went to the Warsaw, IN store and was helped by Amy. She is the manager at that location. Upon our arrival to the store, she had us try one of their hybrid mattresses. From there, she asked several specific questions to narrow down which type of mattress would best meet our needs; both for comfort and budget. The store is currently having a 60% off sale on mattresses. We bought two. She gave us an additional deep discount on top of the sale. The Sterns and Foster seems to be a good quality mattress. But, we have no way of knowing how long they will last. This is why the extra discount on the mattresses gave us peace of mind. Amy went the extra mile. If you are looking for traditional mattress names like Beauty Rest, Serta, Sealy, Tempur-pedic, then I would definitely recommend stopping in and seeing Amy.

So I've been having back problems lately and figured my old broken mattress had something to do…read morewith it. I've never bought a mattress before so I didn't really know what to look for or what I'd be paying. The minute I walked in the door nick was there to help me out, the prices scared the kid in me for a second, but when he told me about financing and the ease of free delivery I was sold. Great service, but not only that, the employees are financially knowledgable, and I won't say exactly how much he saved me, but let's just say it's a solid weeks worth of work. Ps. The financing is interest free

They seriously know what they're doing, and their prices are the best! Lamona and Ken have been in…read morethe business forever, if you tell them about what you like and your lifestyle, they know exactly what mattress will suit your needs. Shop local, not big box stores that don't care about their customers. The Mattress Store and More have return customers and have for 10 years, there is a reason why. They want their customers to be happy!

From the owner: Been in business for 14 years.read more

Do not buy a mattress here. They are only here to prey on the people of BC because they have no…read moreother options. I've purchased 3 mattresses here in the last decade and all 3 were crap. All 3 times I either dealt with Gus or Trent, who are very good at their jobs. The first one (2016) was cheap at $400 because we had no money. Cheap in the sense that these were way overpriced mattresses for what you're getting to begin with. Within a month It started sinking in like we were bouncing bowling balls off of it every day. It looked like it had potholes. We had to tolerate sleeping on that crap for 2 years until we could afford a new one. So two years later we had saved about 1k which I know still isn't much, but we paid $400 for a prison cot there already, apparently. We spent $800 on a $950 mattress. It was amazing at first. And then just like the last one, it began sinking in in various spots on the bed, this time within 3 months. Wtf? What happened to mattresses lasting at least a decade? We can't even get through a year! I'd be happy with 5 years at this point! We don't have kids that play around on the beds, I weigh 120 lbs and my husband weighs 170. What is the problem now? So instead of admitting we waisted our money AGAIN, we spend the next 4 years switching out bed frames thinking thats the reason things kept screwing up. 3 bed frames, several foam pads, giving up and putting the mattress on the floor, and 4 years later, we need another mattress AGAIN because we're friggin broken in our 30s because our bed was so uncomfortable. This time we looked around first, for months. The timing was bad being shortly after covid so it was difficult to find a mattress store that didn't close down. We attempted to order a mattress online twice, but it was too expensive and we didn't even know if we'd like it. The only other mattress store that was open with displays was in Grand Rapids and they don't deliver to Battle Creek. So here we were, once again in 2022 stuck with having to buy a mattress at this store. I get now why they're still here, because they're it! No wonder the quality doesn't have to be great. But we were convinced we just needed to invest more money into a decent mattress. This time we threw down $1400 on a $1495 Sealy Posturpedic. I was so excited. That mattress was a Godsend, for almost a year. And then the same friggin thing started happening. It was slower to start, but once it started, the mattress was crap just a couple of months after that. It sunk on both sides leaving a huge bar down the middle causing no area on the mattress to be comfortable at all. Now its 2026 and most nights we sleep on our 10 year old couches so we don't wake up feeling 80 years old. I am so over it! So I called Sealy to let them know that their mattresses are crap. I've never done that before, but I was heated. Thats way too much money to have them die in less than a year. They told me, after laughing at what we paid for it at a "discount store" , that those mattresses didn't meet full quality control, so they didn't go to the big box stores for that reason. They went to discount stores AND they're supposed to disclose this. He told me they wouldn't even have honored my warranty in the beginning because of where we bought it. They are final sale mattresses because they're essentially crap but still legal to sell at a discount. Nice. So there you have it, folks. No matter how much you spend at this store, you will be buying junk and you will spend more trying to fix it than its worth. Save your money and order direct if you live in BC or you will just get taken advantage of because you have no other options. We almost have enough for a new mattress again and I will be ording direct from Sealy this time with a ten year warranty. The way it should have been. You guys, Trent, should be ashamed of yourselves for ripping people off the way you do. I will make sure as many as many people as I can in this community know it too.

Great service with delivery. Was able to talk down the price to a more reasonable amount.read more